2. WHAT IS A SHARED SERVICES CENTER?
Shared Services Center is an independent
business unit created within a company
accountable for delivering a suite of services to
operating business units based upon agreed
customer-service levels.
Major BenefitsReduction in Operating
Cost
Increased Quality and
Efficiency
Human resource costs Improvement of services
Infrastructure costs Standardization and
optimization of processes
3. PROCESS
FINANCE
OFFERINGS
• Accounts payable
• Accounts receivable
• Fixed Assets
• Financial reporting
• General ledger
• Payroll
ORGANISATION
HQ
(Egypt)
Division A
(Gambia)
Division B
(Nigeria)
Division C
(South Africa)
Shared
Services
Center
(Ghana)
Organizational Structure
4. TECHNOLOGY
Benefits of a SSC are
dependent on
supporting IT
infrastructure
Great emphasis on
connectivity between
business units and the
SSC
Requires a robust cross
border communication
services, both voice
and data.
Single business
platform that
harmonizes and
automates financial
processes. Eg. SAP,
Oracle
5. PEOPLE
Has the biggest impact on the successfulness of the SSC.
Staffed with professionals who bring the required experience,
skills and competencies to their roles
High flexibility and a willingness to cope with a changing business
environment
Clearly defined roles with key performance indicators based on
service level agreements with Business units
Examples of KPIs: Invoices processed, Errors after closing
Days Sales Outstanding (DSO), Accounts Receivable Turnover
Ratio (ART)
Editor's Notes
Motives
1. Cost reductions due to:
*economies of scale
*avoids duplication of roles
*infrastructure sharing
2. High quality service delivery
3. Improves level of transparency and control
3. Frees up business units from administration tasks in order for them to focus on core tasks
SLAs will specify the services to be delivered, responsibilities, service delivery times and escalation procedures.