1. PHILIP PHAN
9 9 8 4 C H I A N A C I R C L E • F O R T M Y E R S , F L 3 3 9 0 5
P H O N E 2 3 9 - 8 4 8 - 8 8 7 9 • E - M A I L P H I L I P . P H A N @ Y A H O O . C O M
PROFESSIONAL EXPERIENCE
20 year experiences in Business, Technology, Project and Manufacturing management.
Total of 23 year experience in Instrument Manufacturing.
8/2013-9/2016 ERBA Diagnostics Inc. Miami Lakes,
Florida
Director of Instrument Manufacturing
 Provided leadership and coordination of company Instrument Manufacturing and
Supply Chain functions. Developed and implemented Manufacturing strategy and
aligned supply chain activities to the manufacturing strategy. Monitored and analyzed
Capacity and asset utilization, Production schedule, Adherence to GMP and Cost of
Goods against goals. Focused on continuous improvement and operational efficiency
to reduce cost.
 Managed Contract Manufacturer(s) (CM) and service providers to ensure alignment of
OS inventory needs and CM production schedule, maintaining a balanced, on-time
flow of inventory and optimum levels of safety stock to avoid back orders while
keeping cash in inventory minimized. This includes development, review, and
monitoring of CM performance metrics (e.g., on-time delivery, cost, quality, yields,
etc.).
 Worked with manufacturers, product engineering and quality to drive programs aimed
at reducing cost per unit through sourcing and manufacturing improvements,
manufacturing yield improvements, efficient packaging and handling, inbound and
outbound logistics etc. Measured by quantifiable improvements in supply chain
parameters like cost, order fills, order fulfillment cycle times, out of stock ratios,
product introduction lead times, manufacturing scrap, warehousing and distribution
costs and cycle times etc.
 Managed vendor and product transitions and balance demand across multiple sources
in a cost and operationally efficient manner. Support vendor on boarding and off
boarding with minimized risk and pragmatic speed.
 Ensured alignment of CM(s) to most current design specifications, manufacturing and
test methodologies, and quality requirements for manufactured products.
 Led and developed regular operational reviews with existing and new CM’s, vendors
and drive consistent improvements through Kaizen/Lean projects.
 Maintained and Status updated in ERP/MRP of BOM, Vendor, PO/PR, Inventory
status, Shipment status etc.
 Managed inventory, including regular assessment of sales performance against
inventory level, maintenance of safety stock, developing regular ordering pattern with
CM to maintain optimum stock levels.
 Managed Direct Materials and tooling/services Procurement function. This includes
the procurement and monitoring of inventory for raw materials, WIP, finished goods,
components, tooling, equipment. Monitored inventory to minimize write-offs.
 Supported annual inventory and manufacturing planning budgeting process. Worked
directly with Marketing, Sales, and Finance to update the forecast / plans as needed
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2. leading the Executive Sales and Operations Planning discussions.
 Oversaw Warehouse operation, including establishment and tracking of regular
performance metrics, maintenance of proper inventory levels, logistics, service, and
planning of capital equipment
 Developed and maintained cost structures for components, products and equipment.
Kept asset registers updated with current status of all operational assets.
 Evaluated product sterilization and through put with the objective of improving speed,
efficiency, effectiveness and cost.
 Stayed up to date with developments in the profession through personal contact,
professional associations and trade publications.
 Participates in all Product Development initiatives & projects taking responsibility of
transitioning new designs and products into manufacturing. Delivered suggestions and
ideas back to product development to improve manufacturability and efficiency/quality
in manufacturing. Ensured good Design for Manufacturing (DFM) practices are
represented in all Product Development initiatives. Develops and plans manufacturing
related activities for both Standard and non-standard (R&D, Development)
manufacturing.
 Participates and partners with quality in all CAPA initiatives, accepting personal
responsibility of resolving all CAPA that are operations responsibility. Supports any
FDA filing requirements and remedial steps as advised by quality.
 Led, managed, and developed a team focused on achieving the above goals. This
includes establishing clear roles/responsibilities, driving accountability, regular
performance input, and establishment of personal/professional development goals.
Kept communications with other functions and rest of the organization up to date with
status updates on all operations initiatives.
Oversaw the Research and Development Team, the Engineering Department and the
Instrument Manufacturing for Hematology and Diabetes Diagnostics Instrumentation
 Led the Hematology Instrumentation Research and Product Development Team from
Science concepts using 635nm wavelength lasers to differentiate 5 parts of white blood
cells in Human bloods
 Oversaw Mechanical engineering of precision controlling hydraulics, pneumatic and
servo systems
 Concept designing of Electronics circuitry and the Embedded Software for data
acquisitions and processing to work with Human Machine Interfacing (HMI) software
for the Diagnostics analyzers at Miami Lakes, FL facilities.
 Managed All NPI projects for Hematology and Diabetes product lines and guided the
engineering teams to develop the new/incremental instruments down to module and
component levels
 Remotely managed incremental product development projects for Hematology (5 parts
diff.) and Diabetes (Hemoglobin A1C) diagnostics analyzers at Dallas, TX facilities
 Oversaw the Instrument Manufacturing with Engineering, Assembly, Test, Quality
Controls, and Material Controls/ Planning/Purchasing functions in Dallas, TX with
Just -In -Time (JIT) and Lean Manufacturing.
 Led the Information Technology Team with IT administration and
Computer/Networking Supports.
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3.  Managed the building renovation for Chemistry, Reagent and Instrument Manufacturing
with all construction phases including structural, Manufacturing layouts and
government communication overseeing legal aspects of the project.
6/2006-8/2013 (7years) Phan’s Management Corp. - Naples, Florida
General Manager
 Responsible for business management for Daithanh Corp, the overseas parent
company managing a chain of Electronics/Consumer Goods superstores.
 Cutting the overall expenses to 36% during first year, generated high profit levels and
laying out the strong foundation for greater business management
 Developed business plans with innovative concepts and business practices utilizing Six
Sigma DMAIC.
 Built teams, managed employees, and handled global business operation
 Initiated ERP systems for generation of crucial business data for analysis and
improvement (SQL database with Visual Basic software interface with embedded
process controlling)
 Led Purchasing department with Material procurement controls using Just-in-time
(JIT) and Lean Manufacturing.
 Implemented ISO-9001 for Quality Control and utilized Six Sigma for business
development and process improvements.
 Continuously, tightened up the process controls to minimize the product and service
defects
 Adhered to the Profit & Loss plans (Monthly/Annually) to drive the business growth
and control expenses.
9/1995-6/2006 (11 years) Olympus-NDT - Waltham, Massachusetts
Instrument Manufacturing Manager
 Provided the management for the Manufacturing division that produced Ultrasonic
Flaw Detectors, Thickness/Corrosion Gauges, Magna-Mikes (Hall Effect gauges) and
Scientific Ultrasonic Instruments for Universities and Research Centers worldwide
 Managed departments including Electronics/Mechanical Engineering, Board/Module
and Instrument Testing, Electronic/Mechanical Assembling, and Quality Control.
 Cooperated with multinational suppliers to provide technical support for all processing
levels from Multi-layers PCB fabrication to populating super high density Surface
Mount (SMT) and Ball Grid Arrays (BGA’s) components in Printing Circuit
Assemblies (PCA’s)
 Applied quality control inspections on PCAs using IPC and Military Standards.
 Wrote and administrated the ECO’s (Engineering Change Orders).
 Managed the ERP system with process flows and multi-level auto reporting systems.
 Implemented ISO-9001 for Quality Control, Just-In-Time (JIT) for improved Material
and Process Controls
 Implemented Lean Manufacturing and Six Sigma for improved operating control and
minimized product and process defects.
 Managed and provided technical support to the field return service department with
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4. Instrument NIST calibration and repairs
Project Manager
 Oversaw ultrasonic instrument designs with Software and Hardware design concepts
using Intel DSP and Motorola 68000 series for microprocessor cores
 Developed, organized, and executed engineering activities for the business
 Set strategic and tactical engineering objectives, directing new product development,
developing product and technology roadmaps, leading and developing the engineering
team, and managing engineering resources
 Provided leadership to the organization and support to the senior staff on strategic,
cross-functional, and change initiatives
 Set both long and short range goals and hold engineering team accountable
 Structured, managed, and mentored the engineering team to achieve optimal
performance
 Conducted performance appraisals with engineering team on annual basis, setting goals
and objectives, completes regular feedback sessions, reviews training, and develops
team
 Supported all other departments, vendors, distributors and customers
 Responsible for delivering business results to the corporation
 Developed strategic and tactical plans in pursuit of growth and profit objectives
 Prioritized new product opportunities and recommend development plans
 Utilized defined, toll-gate NPD process to manage and lead new product research,
design, prototyping, and development
 Oversaw of all product modification and improvement activities with strategic
objectives in mind
 Worked with process owners to ensure that the KPIs are collected to monitor progress
 Scoped and directed software development processes to achieve product growth
 Created, defined, and led the implementation of technology and product platform
roadmaps
 Managed product development and coordinate product development activities with
Sales, Marketing, Supply Chain, and Operations to ensure product requirements meet
VOC (voice of customer) requirements and can be effectively launched
 Created technical budgets, allocate resources, and project manage schedules of product
releases and/or project deadlines
 Maintained and drove key engineering metrics including new product development as a
percentage of sales
 Supported manufacturing and procurement objectives focused on Safety, Quality,
Delivery and Cost.
 Supported cost-reduction, quality improvement, and/or efficiency projects
 Ensured all designs are in alignment with Operations and Sourcing goals and
capabilities
 Led compliance with regulatory requirements and standards
 Authorized to stop shipments for non-compliance to regulatory and quality standards
2002-2004 under General Electric (GE) management
Laboratory Manager/ Project Engineer
 Revised the major project (Flaw Detector model Epoch3) with previously high return
rate (~100%) to .2% by performing the Operating Software analytical work down to
routine and command levels
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5.  Analyzed the Field Programmable Gate Arrays (FPGA’s) down to gate level to rewrite
the processing flow and the Logic controls for the operating system.
 Led team that was the first in the world to successfully develop signal processing
and the operating software concepts that allowed production of first functioning
Ultrasonic Digital Flaw Detector.
 Managed Test Engineering group and the Field Return group with technical support,
resource planning, and general laboratory management tasks
 Performed technical evaluation for all ultrasonic instrument releases with electronic and
mechanical design review, approving assembly procedures, test procedures and
selecting electronic and mechanical parts
 Set up, managed production, and provided technical support for multiple board houses
within the US and overseas (Printing circuit board assembly manufacturing)
1995-2002 under Panametrics Inc. management
Product Engineer
 Worked with Multiple PCB vendors to manufacture high quality up to 17 layers PCB’s
with microvias and blind vias against IPC standards
 Provided Technical support for multiple Printing Circuit Assembly houses to populate
super high density 2-sided PCB’s to pass board level tests up to 99% rates at respective
facilities
 Providing Ultrasonic Instrumentation technical support for the Test, Calibration and
Repair group
 Wrote test and NIST calibration procedures and trained repair technicians.
 Wrote Engineering Change Orders (ECO’s) to further improve the product design and
manufacturing
 Performed instrument Failure Analysis at various temperatures, humidity and vibration
conditions utilizing Diagnostics test software with test data outputs and Thermotron
Environmental chambers
 Interfaced among Design Engineering teams, Manufacturing division, Field Service
Technicians, Sales teams and many customers.
4/1994 -9/1995 Microwave Radio Corp. Chelmsford, Massachusetts
Test Group Leader
 Troubleshot, tested RF, Digital, Analog, Microwave in digital Microwave Radio
technology including 22-40 GHz GUNN oscillators, microwave VCO’s, Harmonic
Frequency Controls (AGC), Down Converters, IF/DEMOD, MUX, MODEM, and
Switching Power Supplies.
 Provided technical training for more than 20 technicians and was responsible for
developing the corrective action within the group.
 Managed high-paced Module Test Group with bench testing, troubleshooting, and
scheduling.
11/1991 -4/1994 Microcomputer Electronics Corp. Kirkland, Washington
Senior Electronics Technician
 Tested and troubleshot radio frequency, analog, digital, microwave circuitry’s for
microprocessor based systems (680000 family, HC11, Z8000, etc..)for aircraft
instruments such as: Cockpit Voice Recorders (Black Boxes), Radio Reference Sensors
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6. (RRS) that included Distance Measurement Equipment (DME), VHF Omni-ranges
(VOR) Global Positioning Sensors (GPS) and Loran-C sensors (LCS).
 Performed system testing and troubleshooting down to component level.
 Thoroughly designed and built TEST SETS for all system aforementioned and
completed with electronic assembly, machining, sheet metal works, and multi-level
testing.
 Evaluated the reliability of the new system designs and performed the failure analysis.
8/1990 -7/1991 Pacific Communication Inc., Santa Ana, California
Senior Test Engineer
 Designed, tested, tuned, programmed and troubleshot the surface mounted digital
transmitters for Heart Monitors. Also modified, made new revisions in radio frequency,
digital, analog, Micro-controller unit circuitries (HC11E9) of the high technology digital
transmitters.
7/1986 – 8/1990 Gould Inc., El Monte, California
Test Engineer
 Tested, Troubleshot radio frequency and digital/analog circuitries from system down
to component level.
 Worked with all of the sub-assembly modules for synthesizers, receivers, power
amplifiers, detectors, control boxes, computer ranges, bearing ranges, wire chassis, and
etc.. Such as Tactical Air Navigating System (TACAN) including ARN84 (Air Borne),
URN25 (Ship Borne) for Navy and Air Force; Mobile Subscriber Equipment (MSE)
for US Army and NATO; also worked with JTIDS (testing, troubleshooting the
microwave frequency circuits in the synthesizers and detectors) for NAVY,
AIRFORCE, ARMY and SUBMARINE.
EDUCATION:
Master’s Degree in Business Administration (Technology Management MBA)
1991 – 1993 University of Washington Seattle, Washington
Bachelor’s of Science in Electrical Engineering (BSEE)
1984 – 1986 University of Minnesota Minneapolis, Minnesota
Associate’s Degree in Industrial/Computer Electronics Technology (AA)
1982 – 1984 Northwestern Electronic College Columbia Height, MN.
Certification: Six Sigma – Green Belt General Electric company, Waltham MA in 2003
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7. (RRS) that included Distance Measurement Equipment (DME), VHF Omni-ranges
(VOR) Global Positioning Sensors (GPS) and Loran-C sensors (LCS).
 Performed system testing and troubleshooting down to component level.
 Thoroughly designed and built TEST SETS for all system aforementioned and
completed with electronic assembly, machining, sheet metal works, and multi-level
testing.
 Evaluated the reliability of the new system designs and performed the failure analysis.
8/1990 -7/1991 Pacific Communication Inc., Santa Ana, California
Senior Test Engineer
 Designed, tested, tuned, programmed and troubleshot the surface mounted digital
transmitters for Heart Monitors. Also modified, made new revisions in radio frequency,
digital, analog, Micro-controller unit circuitries (HC11E9) of the high technology digital
transmitters.
7/1986 – 8/1990 Gould Inc., El Monte, California
Test Engineer
 Tested, Troubleshot radio frequency and digital/analog circuitries from system down
to component level.
 Worked with all of the sub-assembly modules for synthesizers, receivers, power
amplifiers, detectors, control boxes, computer ranges, bearing ranges, wire chassis, and
etc.. Such as Tactical Air Navigating System (TACAN) including ARN84 (Air Borne),
URN25 (Ship Borne) for Navy and Air Force; Mobile Subscriber Equipment (MSE)
for US Army and NATO; also worked with JTIDS (testing, troubleshooting the
microwave frequency circuits in the synthesizers and detectors) for NAVY,
AIRFORCE, ARMY and SUBMARINE.
EDUCATION:
Master’s Degree in Business Administration (Technology Management MBA)
1991 – 1993 University of Washington Seattle, Washington
Bachelor’s of Science in Electrical Engineering (BSEE)
1984 – 1986 University of Minnesota Minneapolis, Minnesota
Associate’s Degree in Industrial/Computer Electronics Technology (AA)
1982 – 1984 Northwestern Electronic College Columbia Height, MN.
Certification: Six Sigma – Green Belt General Electric company, Waltham MA in 2003
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