1. WILLIAM GIKANDI
MSc | BSc | MCSD 0422 633 252 Ÿ Sydney, NSW 2044 Ÿ kawess@gmail.com
Boosting Reliability | Maximising Productivity | Pioneering System Efficiencies
Multi-lingual, commercially astute, tech-savvy business transformation architect, Master of Science
qualified and Microsoft Certified Solution Developer with 10 years’ international experience (US, UK,
Africa, Australia) and a proven track record of driving automation projects and building
comprehensive systems and processes that increase efficiency, improve productivity, reduce costs
and positively impact bottom-line results. Applies broad-based operations and business proficiency,
analytical and research skills, technology acumen and management capabilities to operations,
sales, CRM, logistics, inventory and accounting functions.
Strategic, highly analytical, energetic, engaging, and quick thinking. Strong interpersonal skills, able
to translate complex information for non-technical audiences, and proficient at collaborating with
stakeholders, C-level executives, business units and end-users to secure concensus, facilitate
change and ensure applications, systems infrastructure and technology add value. Dramatically
improves business services by analysing challenges, developing compelling strategies, and
executing creative processes that enhance performance while reducing time and labour costs.
Harnesses the power of technology and leverages automation to eradicate inefficiencies and
optimise use of available information, freeing time to pursue larger-scale issues. Functions as an
internal consultant in analysing existing operations, aligning business strategy and implementing
best practices. Develops and delivers leading-edge technologies and system applications to
support difficult and complex business demands.
Superior troubleshooting and problem solving skills. Able to translate business intelligence and
performance management requirements into manageable data formats. Practiced in clarifying
business requirements and performing gap analyses between goals, procedures and skills sets.
K E Y S K I L L S
Business Analysis + Systems Solutions Business Process Mapping Stakeholder Communications
Project Lifecycle Management Data Modelling Workflow Documentation
KPI & Performance Management Business Case Development End-User Training
Total Quality Management System Requirements Vendor Management
System Development Lifecycle System Integration Back Office Operations
Process Reengineering Issues + Risks Identification Gap Analysis + Cost Benefits
C A R E E R H I G H L I G H T S
ü Sustained market position despite increased competition by pioneering process improvement
initiatives that allowed the company to offer competitive prices while simultaneously delivering
enhanced customer service, improved efficiency and reduced operating costs.
ü Optimised the end-to-end order management process, including inventory control, online
listing, accounting, CRM and shipping operations, through the implementation of a software
that effectively handled listing of up to 50K SKUs and maintained a database of 1.7M records.
ü Slashed cycle time for order processing from 20 minutes to 30 seconds per order and increased
order accuracy.
ü Translated business requirements into technical specifications by effectively interviewing
stakeholders, business units and users for system development, upgrades, testing and
deployment.
ü Drove revenues via improved upsell and cross-sell capabilities through the adoption of a back-
end system that managed sales closing processes, enabling the sales team to present effective
recommendations based on clients’ purchase histories and product preferences.
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2. W I L L G I K A N D I
0422 633 252 Ÿ Sydney, NSW 2044 Ÿ kawess@gmail.com
C A R E E R H I G H L I G H T S , C O N T I N U E D
ü Contributed to bottom-line profitability by independently initiating and executing the
modification of open source software to eliminate external development costs.
ü Transitioned the E. coli metabolic process from manual to algorithmic digital simulation that
directly accelerated the speed and bolstered the accuracy of the set-up procedure.
ü Catapulted quality-specific KPIs from 64% to 97% within a year. Tracked and analysed metrics to
detect positive and negative trends, recognise training needs, amend procedural deficiencies
and enhance operational efficiency.
ü Reduced safety incidents by instituting lab management processes that identified the root
cause of safety and quality incidents. Elevated team’s awareness and created a focus on the
cause of issues with training, communication and accountability.
ü Surpassed top quality standards by incorporating ISO 22716 controls and processes into the
quality system and training staff on good manufacturing processes (GMP), 5S methodologies
and basic quality management systems.
ü Streamlined manufacturing processes and established controls on sourcing. Orchestrated the
alignment of internal procedures with governmental standards and spearheaded a 5S
campaign across 2 laboratories and the plant.
C A R E E R C H R O N O L O G Y
D A T A I N T E G R A T I O N M A N A G E R June 2015 — Current
Rolan
§ Brought on board to drive the gradual automation and streamlining of sales, shipping,
accounting and stock keeping procedures in support of the organisation’s extensive growth.
§ Architects and executes best-in-class, enterprise-wide processes that produce operational
improvements, organisational change, increased customer satisfaction, shorter cycle time and
enhanced profitability.
§ Plays pivotal role in technology enhancements and process reengineering efforts through the
development of business cases.
§ Analyses business operations to pinpoint strengths and weaknesses, and supports the
identification of opportunities for process improvement, management control or automation.
§ Collaborates with external suppliers and stakeholders to track progress of automation projects,
ensure alignment to requirements and manage any deviations to secure resolution.
§ Acts as a subject matter expert and supports train-the-trainer and other learning activities to
prepare the business for the system solution.
Q U A L I T Y M A N A G E R August 2 0 1 3 — February 2015
L’Oreal
§ Led a cross-functional team of Scientists and Technicians in charge of quality assurance and
control activities for 240 SKUs and a production volume of 250K units per day across two
manufacturing plants in the East African region.
§ Performed long-term strategic planning, resource management, performance monitoring,
validation/scale up of product launches and quarterly internal audits against ISO 22716.
§ Actively participated in Plant Management Committee decisions while personally handling and
resolving escalated customer-related issues.
Q U A L I T Y & P R O C E S S M A N A G E R January 2011 — July 2013
Interconsumer Products Limited
§ Planned, executed and coordinated large-scale projects aimed at improving overall quality of
labour resources, processes and assets for the manufacturing plant that had 300 SKUs and
generating 250K units per day.
§ Established and ensured the attainment of QA compliance targets while leading conformity
efforts with all governmental and ISO standards.
§ Defined and developed plant process flows and quality procedures, and set up and
maintained controls and documentation.
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3. W I L L G I K A N D I
0422 633 252 Ÿ Sydney, NSW 2044 Ÿ kawess@gmail.com
C A R E E R C H R O N O L O G Y C O N T I N U E D …
H E A D O F Q U A L I T Y April 2009 — September 2010
Kensalt Limited
§ Attained fast-track promotion from a Controller to the Head of Quality in 4 months by vastly
improving quality through the initiation of tracking and reporting methods that efficiently
monitored and minimised process deviations within the salt refinery.
§ Monitored quality performance in unit operations; analysed RM, in-process and final product to
ensure conformance, and participated in governmental and external quality audits.
C O M P U T E R P R O G R A M M E R / S O L U T I O N S D E V E L O P E R December 2007 — February 2009
Freelance Developer
§ Gained solid experience in the layout, design and coding of stock trading programs and
websites specifically in PHP format including Facebook apps and Google Places API’s.
L E A D P R O G R A M M E R / N E T W O R K A D M I N January 2004 — October 2007
Imperial Inc.
§ Designed, implemented and maintained enterprise administration software for managing
online sales, stocks and accounts inclusive of end-user training, troubleshooting and handling
succeeding upgrades and enhancements.
M E T A B O L I C E N G I N E E R January 2005 — December 2006
University of Buffalo
§ Performed computational analyses and design of metabolic processes in microorganisms.
Scripted algorithms to simulate E. coli and determined gene targets for overproduction of
Naringenin, an antioxidant and immune system modulator.
Q U A L I F I C A T I O N S
Master of Science in Chemical Engineering (MScChE) The State University of New York at Buffalo
Bachelor of Science in Chemical Engineering (BScChE) The State University of New York at Buffalo
Diploma in Chemical Engineering (DipChE) University of Leeds
Diploma of Personal Care Development & Promotion|Institute of Personal Care Science
P R O F E S S I O N A L D E V E L O P M E N T
Microsoft Certified Solution Developer (MCSD)
T E C H N O L O G Y
Visual Basic | C++ | PHP | HTML | JavaScript | MATLAB | Process Modelling / Simulations
V O L U N T E E R E X P E R I E N C E
Technology Advisory Role + Operations Manager, All Together Now
Advisory Member, Technical Committee on Cosmetics & Related Products
Advisory Member, Edible Salt Technical Committee
"Will has all the skills and attitude to be an excellent operation manager. His technical ability, eye for detail
and overall understanding of operation are assets to any organization. He is able to resolve difficult problems,
with his hands on approach and out of the box thinking. It was a great experience to work with him."
Chandra Banerjee, Marketing Manager, All Together Now
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