4. The image
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.
Forretning er et infinite spil
“Vi skal være nummer 1”
“Vi skal slå vores konkurrenter”
Markedsandel, overskudsgrad,
flest medarbejdere?
Og over hvor lang tid?
De næste 5 år, i år, denne måned?
Udsagn Kriterier?!
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1. Vær den førende
2. Ej alt legetøjet
3. Hvis du ikke kan, så sagsøg
4. Tag dit legetøj og sælg hjemmefra
5. Gå bankerot
7. The image
part with
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.
Amazon aims to be the earth's most customer-centric
company; to build a place where people can come to find
and discover anything they might want to buy online.
We strive to offer our customers the lowest possible prices,
the best available selection, and the utmost convenience.
12. The image
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Forretningsstrategi, målsætninger, Prioriteringer mv.
Tema TemaTemaTema
Budskaber Budskaber Budskaber Budskaber
Kampagner/content Kampagner/content Kampagner/content Kampagner/content
Kernehistorien: Operationaliserer forretningsstrategien igennem kommunikationen
Emner Emner Emner Emner
Målgruppe Målgruppe Målgruppe Målgruppe
14. The image
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IKEA benytter dette
“To create a better everyday life
for the many people”
ProdukterKampagner
In-store
16. The image
part with
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Målgruppe
Segmenter
Individer
Single customer view
CRM & Data konsolidering
Kernehistorie
Involvér Engagér
Styr på data er et must for at
kunne lykkes, ellers vil den
individuelle relevans ikke
være mulig at kommunikere
eller bygge videre på.
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Udvikling af målepunkter
INTERESSER
& VANER
FORBRUGS
MØNSTRE
LOCATION
& DEVICE
BRAND
AFFINITIES
SOCIAL
ADFÆRD
DEMOGRAFI
& LIVSSTIL
18. The image
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GDPR gør at virksomheder skal
ændre deres tilgang til data
Hvem herinde er klar?
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Planlagt
Reaktivt
Ikke Planlagt
Proaktivt
Predictive
Analytics
Events
Brand/
Kunde
Interaktion
Nyheder/
Kriser
Analytics
Kampagner
Trends
Forretningsudvikling
Klassisk setup
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Planlagt
Reaktivt
Ikke Planlagt
Proaktivt
Predictive
Analytics
Events
Brand/
Kunde
Interaktion Nyheder/
Kriser
Analytics
Kampagner
Trends
Forretningsudvikling
Moderne setup
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Machine Learning til prediction
Data skal drive kundecentriciteten:
• Hvilke medarbejdere får vi behov for?
• Hvorfor forlader kunder banken?
• Hvilke kanaler rammer dem bedst?
= 4-6 gange så effekiv markedsføring
(Højere hitrate)
https://www.version2.dk/artikel/danske-bank-
machine-learning-skakalgoritmer-vi-skal-ikke-ringe-
kunder-foretraekker-mail
Source: https://www.version2.dk/artikel/danske-bank-machine-learning-skakalgoritmer-vi-skal-ikke-ringe-kunder-foretraekker-mail
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part with
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Avend Jeres Økosystem
Touchpoints
Kernefortælling
Forretningen
Plan &
eksekvering
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Make people around the world feel
like they can belong anywhere.
Using your community as creative touchpoints
26. The image
part with
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Make people around the world feel
like they can belong anywhere.
Source: https://www.youtube.com/watch?v=AfXx4CifcOo
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Tænk og ager som en infinite spiller
Kernehistorien skal drive forretningens “why”
Forbind kernehistorien med data
Arbejd hen imod planlagt proaktivitet
Udnyt Jeres økosystem til 2-vejs eksekvering
TAKE AWAYS