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The image
part with
relationshi
p ID rId29
was not
.
Branding er dødt
Længe leve kernefortællingen
The image
part with
relationshi
p ID rId29
was not
.
WHY
HOW
WHAT
People don’t buy what you do,
they buy why you do it.
- Simon Sinek
The image
part with
relationshi
p ID rId29
was not
.
FINITE INFINITE
TENNIS
DÅSESKJUL
LUDO
POLITIK
KRIG
FORRETNING
The image
part with
relationshi
p ID rId29
was not
.
Forretning er et infinite spil
“Vi skal være nummer 1”
“Vi skal slå vores konkurrenter”
Markedsandel, overskudsgrad,
flest medarbejdere?
Og over hvor lang tid?
De næste 5 år, i år, denne måned?
Udsagn Kriterier?!
The image
part with
relationshi
p ID rId29
was not
.
Hvad skete der lige i sidste uge
The image
part with
relationshi
p ID rId29
was not
.
1. Vær den førende
2. Ej alt legetøjet
3. Hvis du ikke kan, så sagsøg
4. Tag dit legetøj og sælg hjemmefra
5. Gå bankerot
The image
part with
relationshi
p ID rId29
was not
.
Amazon aims to be the earth's most customer-centric
company; to build a place where people can come to find
and discover anything they might want to buy online.
We strive to offer our customers the lowest possible prices,
the best available selection, and the utmost convenience.
The image
part with
relationshi
p ID rId29
was not
.
Stop fokus på kampagner,
fortæl Jeres kernehistorie i stedet
The image
part with
relationshi
p ID rId29
was not
.
The image
part with
relationshi
p ID rId29
was not
.
Mangler uden kernehistorien
Fragmenteret
kommunikation
Larm
Udfordrede
Arbejdsprocesser
The image
part with
relationshi
p ID rId29
was not
.
Kernehistorien skal drive
forretningens “why”
på den lange bane
The image
part with
relationshi
p ID rId29
was not
.
Forretningsstrategi, målsætninger, Prioriteringer mv.
Tema TemaTemaTema
Budskaber Budskaber Budskaber Budskaber
Kampagner/content Kampagner/content Kampagner/content Kampagner/content
Kernehistorien: Operationaliserer forretningsstrategien igennem kommunikationen
Emner Emner Emner Emner
Målgruppe Målgruppe Målgruppe Målgruppe
The image
part with
relationshi
p ID rId29
was not
.
Q4Q3Q2Q1
Tema 4
Tema 3
Tema 2
Tema 1
Strategisk
kernefortælling
The image
part with
relationshi
p ID rId29
was not
.
IKEA benytter dette
“To create a better everyday life
for the many people”
ProdukterKampagner
In-store
The image
part with
relationshi
p ID rId29
was not
.
Forbind kernehistorien med
det nødvendige grundlag
The image
part with
relationshi
p ID rId29
was not
.
Målgruppe
Segmenter
Individer
Single customer view
CRM & Data konsolidering
Kernehistorie
Involvér Engagér
Styr på data er et must for at
kunne lykkes, ellers vil den
individuelle relevans ikke
være mulig at kommunikere
eller bygge videre på.
The image
part with
relationshi
p ID rId29
was not
.
Udvikling af målepunkter
INTERESSER
& VANER
FORBRUGS
MØNSTRE
LOCATION
& DEVICE
BRAND
AFFINITIES
SOCIAL
ADFÆRD
DEMOGRAFI
& LIVSSTIL
The image
part with
relationshi
p ID rId29
was not
.
GDPR gør at virksomheder skal
ændre deres tilgang til data
Hvem herinde er klar?
The image
part with
relationshi
p ID rId29
was not
.
REACTION PREDICTION
The image
part with
relationshi
p ID rId29
was not
.
Planlagt
Reaktivt
Ikke Planlagt
Proaktivt
Predictive
Analytics
Events
Brand/
Kunde
Interaktion
Nyheder/
Kriser
Analytics
Kampagner
Trends
Forretningsudvikling
Klassisk setup
The image
part with
relationshi
p ID rId29
was not
.
Planlagt
Reaktivt
Ikke Planlagt
Proaktivt
Predictive
Analytics
Events
Brand/
Kunde
Interaktion Nyheder/
Kriser
Analytics
Kampagner
Trends
Forretningsudvikling
Moderne setup
The image
part with
relationshi
p ID rId29
was not
.
Machine Learning til prediction
Data skal drive kundecentriciteten:
• Hvilke medarbejdere får vi behov for?
• Hvorfor forlader kunder banken?
• Hvilke kanaler rammer dem bedst?
= 4-6 gange så effekiv markedsføring
(Højere hitrate)
https://www.version2.dk/artikel/danske-bank-
machine-learning-skakalgoritmer-vi-skal-ikke-ringe-
kunder-foretraekker-mail
Source: https://www.version2.dk/artikel/danske-bank-machine-learning-skakalgoritmer-vi-skal-ikke-ringe-kunder-foretraekker-mail
The image
part with
relationshi
p ID rId29
was not
.
Jeres økosystem skal
understøtte kernehistorien
The image
part with
relationshi
p ID rId29
was not
.
Avend Jeres Økosystem
Touchpoints
Kernefortælling
Forretningen
Plan &
eksekvering
The image
part with
relationshi
p ID rId29
was not
.
Make people around the world feel
like they can belong anywhere.
Using your community as creative touchpoints
The image
part with
relationshi
p ID rId29
was not
.
Make people around the world feel
like they can belong anywhere.
Source: https://www.youtube.com/watch?v=AfXx4CifcOo
The image
part with
relationshi
p ID rId29
was not
.
Tænk og ager som en infinite spiller
Kernehistorien skal drive forretningens “why”
Forbind kernehistorien med data
Arbejd hen imod planlagt proaktivitet
Udnyt Jeres økosystem til 2-vejs eksekvering
TAKE AWAYS

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The branding core - conversational branding

  • 1. The image part with relationshi p ID rId29 was not . Branding er dødt Længe leve kernefortællingen
  • 2. The image part with relationshi p ID rId29 was not . WHY HOW WHAT People don’t buy what you do, they buy why you do it. - Simon Sinek
  • 3. The image part with relationshi p ID rId29 was not . FINITE INFINITE TENNIS DÅSESKJUL LUDO POLITIK KRIG FORRETNING
  • 4. The image part with relationshi p ID rId29 was not . Forretning er et infinite spil “Vi skal være nummer 1” “Vi skal slå vores konkurrenter” Markedsandel, overskudsgrad, flest medarbejdere? Og over hvor lang tid? De næste 5 år, i år, denne måned? Udsagn Kriterier?!
  • 5. The image part with relationshi p ID rId29 was not . Hvad skete der lige i sidste uge
  • 6. The image part with relationshi p ID rId29 was not . 1. Vær den førende 2. Ej alt legetøjet 3. Hvis du ikke kan, så sagsøg 4. Tag dit legetøj og sælg hjemmefra 5. Gå bankerot
  • 7. The image part with relationshi p ID rId29 was not . Amazon aims to be the earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience.
  • 8. The image part with relationshi p ID rId29 was not . Stop fokus på kampagner, fortæl Jeres kernehistorie i stedet
  • 10. The image part with relationshi p ID rId29 was not . Mangler uden kernehistorien Fragmenteret kommunikation Larm Udfordrede Arbejdsprocesser
  • 11. The image part with relationshi p ID rId29 was not . Kernehistorien skal drive forretningens “why” på den lange bane
  • 12. The image part with relationshi p ID rId29 was not . Forretningsstrategi, målsætninger, Prioriteringer mv. Tema TemaTemaTema Budskaber Budskaber Budskaber Budskaber Kampagner/content Kampagner/content Kampagner/content Kampagner/content Kernehistorien: Operationaliserer forretningsstrategien igennem kommunikationen Emner Emner Emner Emner Målgruppe Målgruppe Målgruppe Målgruppe
  • 13. The image part with relationshi p ID rId29 was not . Q4Q3Q2Q1 Tema 4 Tema 3 Tema 2 Tema 1 Strategisk kernefortælling
  • 14. The image part with relationshi p ID rId29 was not . IKEA benytter dette “To create a better everyday life for the many people” ProdukterKampagner In-store
  • 15. The image part with relationshi p ID rId29 was not . Forbind kernehistorien med det nødvendige grundlag
  • 16. The image part with relationshi p ID rId29 was not . Målgruppe Segmenter Individer Single customer view CRM & Data konsolidering Kernehistorie Involvér Engagér Styr på data er et must for at kunne lykkes, ellers vil den individuelle relevans ikke være mulig at kommunikere eller bygge videre på.
  • 17. The image part with relationshi p ID rId29 was not . Udvikling af målepunkter INTERESSER & VANER FORBRUGS MØNSTRE LOCATION & DEVICE BRAND AFFINITIES SOCIAL ADFÆRD DEMOGRAFI & LIVSSTIL
  • 18. The image part with relationshi p ID rId29 was not . GDPR gør at virksomheder skal ændre deres tilgang til data Hvem herinde er klar?
  • 19. The image part with relationshi p ID rId29 was not . REACTION PREDICTION
  • 20. The image part with relationshi p ID rId29 was not . Planlagt Reaktivt Ikke Planlagt Proaktivt Predictive Analytics Events Brand/ Kunde Interaktion Nyheder/ Kriser Analytics Kampagner Trends Forretningsudvikling Klassisk setup
  • 21. The image part with relationshi p ID rId29 was not . Planlagt Reaktivt Ikke Planlagt Proaktivt Predictive Analytics Events Brand/ Kunde Interaktion Nyheder/ Kriser Analytics Kampagner Trends Forretningsudvikling Moderne setup
  • 22. The image part with relationshi p ID rId29 was not . Machine Learning til prediction Data skal drive kundecentriciteten: • Hvilke medarbejdere får vi behov for? • Hvorfor forlader kunder banken? • Hvilke kanaler rammer dem bedst? = 4-6 gange så effekiv markedsføring (Højere hitrate) https://www.version2.dk/artikel/danske-bank- machine-learning-skakalgoritmer-vi-skal-ikke-ringe- kunder-foretraekker-mail Source: https://www.version2.dk/artikel/danske-bank-machine-learning-skakalgoritmer-vi-skal-ikke-ringe-kunder-foretraekker-mail
  • 23. The image part with relationshi p ID rId29 was not . Jeres økosystem skal understøtte kernehistorien
  • 24. The image part with relationshi p ID rId29 was not . Avend Jeres Økosystem Touchpoints Kernefortælling Forretningen Plan & eksekvering
  • 25. The image part with relationshi p ID rId29 was not . Make people around the world feel like they can belong anywhere. Using your community as creative touchpoints
  • 26. The image part with relationshi p ID rId29 was not . Make people around the world feel like they can belong anywhere. Source: https://www.youtube.com/watch?v=AfXx4CifcOo
  • 27. The image part with relationshi p ID rId29 was not . Tænk og ager som en infinite spiller Kernehistorien skal drive forretningens “why” Forbind kernehistorien med data Arbejd hen imod planlagt proaktivitet Udnyt Jeres økosystem til 2-vejs eksekvering TAKE AWAYS