1. 1
A NK A R A / TU R K E Y
TE L + 9 0 5 0 6 2 7 3 3 1 7 9 • E - M A IL S A V A S Y A GA R @ Y A H OO. COM
S A V A Ş Y A Ğ A R ( P M P , E - M B A )
PERSONAL INFORMATION
 Marital status: Married
 Nationality: T.C.
 Date of Birth: 10/06/1975
 Place of Birth: Konya-Turkey
 Military Obligation: Completed
HIGHLIGHTS
Result-oriented, proactive, self-motivated, inspiring, continuous improvement
PROFESSIONAL EXPERIE NCE
15+ years ICT experience developed specialties like leadership, team management, project
management, business analysis, system analysis, software selection, agile software process
Proven experience on liaison role between technical teams and the internal business units, deep
knowledge on enterprise information systems, business process management, business intelligence,
CRM, campaign management, retention, complex event processing, sales force automation,
provisioning, order management, corporate performance management, data warehousing, business
process reengineering.
November 2014 – January 2016
Turk Telekom / Ankara
Manager of Business Process Solutions Department in Enterprise IT
Managed 3 teams - 20 employee - >10m budget
Main responsibility domains:
Empowerment of the enterprise users with the inhouse or outsource solutions in order to run the
internal processes in an efficent, effective and measurable manner
Demand management, requirement analysis, technical analysis, agile development or procument and
testing of more than 40 different applications, mainly in the domains below:
 Business Process Management
 Project and Demand Management

2. 2
 Document Management and Archiving
 Fleet Management
 Stock Management
 Facility Management
 Progress Payments Management
April 2013 – November 2014
Turk Telekom / Ankara
Manager of Reporting Department in Business Intelligence Divsion
Managed 3 reporting teams - 16 employee
Main responsibility domains:
 Development, maintenance and administration of the business intelligence platform (SAP BO 4.0)
for self reporting
 Fulfillment of the complex report requirements
 Fulfillment of the report demands of the regulatory offices
 Assist of the decision makers with reports and dashboards (Qlikview)
 Analysis of the new data sources to be integrated to data warehouse according to business
requirements
Main achievements::
 Supplied self-reporting environment on 80 different operational systems
 Representaion of the corporate KPI’s to the CXO level
 Hundreds of dashboards for director level
August 2007 – April 2013 (5 years 9 months)
Turk Telekom/ İstanbul
Manager of Business Analysis Department
Managed two teams - 12 employee
Main responsibility domains:
 Campaign Management System
 Corporate Sales Automation System
 Retention Management System
 Intelligent Offer Engine
 Social Media Tracking Platform
 Turk Telekom Performance Management System (KPI)
 Dashboards and Management Reports
 Turk Telekom Enterprise Data Warehouse
Main achievements:

3. 3
 Leading the transition process from water-fall to agile software development methodology.
 Customer Retention: Over 1 billion TL revenue saved.
 Upsell Offers: Over 10M upsell by tariff offers, ARPU effect is +10%.
 Siebel Marketing Blueprint: Campaign Management requirements discovered, high-level
architecture designed, RFP document prepared with Accenture
 DHW Transformation: Requirement gathering and source system analysis for Teradata LDM
modeling
 Customer Unification: All marketing strategies, customer analytics and campaign management
operations enabled.
 Requirement analysis and RFP arrangement for Social Media Platform and Complex Event
Processing tool.
March 2005 – August 2007 (2 years 6 month)
Turkcell A.Ş. / İstanbul
Technical Analyst
 Technical leader of ICM module in Siebel CRM Project: implementation of ICM (Incentive
Commissioning Management) module with consultancy of HP
 Team member for Order Management and Customer Care modules in Siebel CRM Project
 Technical leader of Telemarketing and Telesales Project: completed technical analysis to create
lead, qualify lead, manage the opportunity processes
 Technical analyst in the reengineering project of the Order Management layer for customer
services
 Technical analyst for Mobile Sign Project: a highly customized process for subscription, approval
and provisioning of the service
 Team member in S&PD Quality Program: Evaluation of Service & Product Development
Division based on EFQM methodology and discovering the enhancement opportunities
April 2001 – March 2005 (4 years)
Turkcell A.Ş. / İstanbul
Business Analyst and Project Manager
 Face To Face channel applications for customer care operations
 Back-office applications for customer care operations
 Operational Reporting Consolidation Project
 VIP Club Project
 Contact History Project
 Logistic operations of Sim&Scratch Card
March 2000 – April 2001 (1 year 2 months)
Dardanel A.Ş. / İstanbul
Business Analyst in ERP Project
Participated in Reorganization of Dardanel Group Companies and Oracle Implementation Project
Implementation of Production Management, Advanced Planning, Quality Management and Product
Development modules in Oracle Implementation Project

4. 4
 As-Is Analysis
 To-Be Design
 Oracle Based Solution Design
 Structure Building
August 1998 – June 1999 (11 Months)
Kasansay Tekmen Joint Venture / Uzbekistan
Inner Consultant
Organization Project for Administrative and Production Processes of the enterprise established by
Turkish, Uzbek and EBRD (European Bank of Research & Development) investments to process in
textile sector with the capacity of 18.000 meters/day
 Forming the Organization Procedures, Job Definitions, Forms and Reports
 Production planning, capacity progression from zero to 50% in a period
EDUCATION
2009 - 2011 Bahçeşehir University / Social Sciences Faculty İstanbul
Executive MBA
1993 - 1998 Middle East Technical University / Engineering Faculty Ankara
Bachelor of Science in Industrial Engineering
1990 - 1993 Meram Scientific High School Konya
COURSES & SEMINARS
2015 Dec Being Proactive and Taking Initiative Ankara
2015 Oct PMI TR Project Management Summit 2015 İstanbul
2014 Mar Preparaion To PMP Exam – İstanbul Kurumsal Gelişi İstanbul
2014 Mar Project Management – İstanbul Kurumsal Gelişi İstanbul
2013 Business Objects Information Design – SAP Ankara
2013 SAP 2013 Conference – SAP Amsterdam
2012 Telecommunication Technologies and Vision – TT Academy İstanbul
2012 Effective Speech and Presentation – TT Academy İstanbul
2011 Competency Management – TT Academy İstanbul
2011 Key Manager Program – TT Academy İstanbul
2011 Planning and Time Management – TT Academy İstanbul
2010 CBAP Business Analysis Methodology – BA Works İstanbul
2010 Competition Law - Actecon İstanbul
2010 Project Management – TT Academy İstanbul
2009 MS SQL – MDX - Microsoft İstanbul
2009 Management Skills Development – TT Academy İstanbul
2009 TDWI World Conference Las Vegas
2008 SPSS Clementine - SPSS İstanbul
2007 ICM (Siebel Incentive Commissioning Module) İstanbul

5. 5
2006 EFQM (European Federation of Quality Management) İstanbul
2006 CRM Summit - Gartner Chicago
2006 UML Tools - Bildem İstanbul
2006 Siebel Essentials - Oracle İstanbul
2005 Negotiation Technics – Management Center İstanbul
2005 Project Management - Turkcell İstanbul
2004 Decision Making and Problem Solving – Yürekli Eğitim İstanbul
2003 Presentation Skills – Şensezgin Eğitim İstanbul
2003 Basic Marketing Skills – Partner Danışmanlık İstanbul
2002 Time Management – Takım Danışmanlık İstanbul
2001 Introduction to SQL - Turkcell İstanbul
2001 MS Project – Koç Bryce İstanbul
2000 OPM (Oracle Process Manufacturing) - Oracle İstanbul
FOREIGN LANGUAGES
English – Fluent
REFERENCES
Murat Ayyıldız - E-IT Director in Turk Telekom - 507 171 71 77 -
murat.ayyildiz@turktelekom.com.tr
Alper Arpacıoğlu - Corporate Solutions Group Manager – 555 255 88 88 –
alper.arpacioglu@turktelekom.com.tr