Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Karen Harris Career Overview


Published on

  • Be the first to comment

  • Be the first to like this

Karen Harris Career Overview

  1. 1. Karen Harris Curriculum Vitae +44 (0)790 637 5546
  2. 2. Education and Training <ul><li>CUNY Bachelor of Science (1984) </li></ul><ul><li>Long Island University Web Programming (1998) </li></ul><ul><li>Prince II Foundations/Practitioner (2001) </li></ul><ul><li>ITIL Foundations (2002) </li></ul>
  3. 3. Core Competencies <ul><li>Deliver and maintain quality ITIL framework based life cycle service programmes </li></ul><ul><li>Service and application performance metrics development and management </li></ul><ul><li>SLA/OLA, KPIs and benchmarking creation and management </li></ul><ul><li>Innovation and delivery roadmap management </li></ul><ul><li>Staff utilization, project profit/loss, programme effectiveness and revenue streams strategy and management </li></ul><ul><li>Restructure of deliverables to ensure ongoing success </li></ul><ul><li>Release and implementation management for small, medium and large projects, including process standardisation, culture change and technology driven initiatives </li></ul><ul><li>Service transformation management </li></ul>Service Delivery Management <ul><li>Global programme and project portfolio management of complex business and technology implementations </li></ul><ul><li>Regional delivery inclusive of Singapore, US, UK, Netherlands, Spain and Germany implementations </li></ul><ul><li>Business case and benefits realisation, governance, quality assurance with assumption, issue and risk management </li></ul><ul><li>Product and technology pipeline planning with timeline development </li></ul><ul><li>Senior management interface and status reporting </li></ul><ul><li>Resource management of 3 to 30 including on and off-shore clients, architects, engineers, test, project and operations teams </li></ul><ul><li>Budgets and budgetary management of 30 million+ USD initiatives and project portfolios </li></ul>Programme and Portfolio Management
  4. 4. Core Competencies <ul><li>Develop and maintain positive relationships with clients, sponsors, stakeholders, and 3 rd party suppliers including top consulting firms and product vendors </li></ul><ul><li>Communications plan development/execution </li></ul><ul><li>Creation of new business opportunities, with pre-sales client interface expertise </li></ul><ul><li>Improve resource efficiency while maintaining quality standards </li></ul><ul><li>Programme/project board, steering committee and senior management presentations and influencing </li></ul><ul><li>Staff mentoring and performance management </li></ul>Relationship and People Management <ul><li>Strategy and transformation planning for delivery of IT and non-IT based change in finance, utilities and software R&D sectors </li></ul><ul><li>Process and procedure mapping, feasibility studies and knowledge management and change campaigns </li></ul><ul><li>Target operating model development </li></ul><ul><li>Motivation/evangelist road show planning </li></ul><ul><li>Change pre and post implementation reinforcement through training program delivery and support service development </li></ul>Business Analysis and Change Management
  5. 5. Select Work Experience - Finance <ul><li>Lead Portfolio Manager </li></ul><ul><li>December 2009 to June 2010 </li></ul><ul><li>Description </li></ul><ul><li>Initiation and ongoing management of non-transition project portfolio, including governance and delivery structures, portfolio status reporting, project methodology and delivery planning. Programme governance and quality assurance management. Management of Portfolio Management team, with mentoring and annual performance evaluations. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Prince II based project framework delivery and rollout, including framework embedding and Business culture change </li></ul><ul><li>Central PMO structural development and delivery of monthly aggregated portfolio reporting for senior management portfolio, including implementation/financial status and future planning recommendations </li></ul><ul><li>Finance and project resource modeling, with successful re-prioritisation of 20m (GBP) annual budget and coordinated internal and external resource management/planning </li></ul><ul><li>Change Framework, TOR and TOM development and delivery with stakeholder and supported Business rollout </li></ul><ul><li>HR Project Manager </li></ul><ul><li>July to August 2009 </li></ul><ul><li>Description </li></ul><ul><li>Delivery of UK Human Resources transformation reporting analysis and improvements, Liase with UK and global transformation work stream leaders for requirements building and “new world” constraints, assumptions and delivery needs. Interface with head of UK HR to develop MIS data report improvements, PMO framework and requirements building, and transformation communications structuring. Assisted with new Clarity toolset rollout, including development of UK rollout model. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Design delivery of HR MI analytics report improvements, including data architecture and new content integration. Planning/kick-off of UK integration into global toolset for 2010 report self service automation </li></ul><ul><li>PMO initial development for new HR UK team and Business Development department, including rollout of project framework definitions and Clarity implementation </li></ul><ul><li>UK HR Transformation communications scheduling and process rollout, including SharePoint engineering for collaborative content planning and transformation/PMO document management </li></ul>
  6. 6. Select Work Experience - Finance Programme/Project Manager - August 2007 to May 2009 <ul><li>Primary Project Achievements </li></ul><ul><li>Singapore New Data Centre Migration - Successful physical and virtual infrastructure migration of over 100 servers and core IT services, trade and investment applications to new primary data centre. Phased application moves over 5 month period. Resource management with status and monthly stakeholder progress meetings, multiple risks and issue management. Delivery 1 month early, saving the Bank major costs of old data centre retention. Estimated cost 900k Euros </li></ul><ul><li>Germany SOA/Web Services Dual Data Centre Migration – Successful virtual/physical application and hardware builds/migrations of over 75 new SOA and web service hosts to new primary and back-up data in Germany. Over 100 banking applications and services migrated over 9 month period. New SLA development data centre support services implementation. Production of new technical architecture, support processes and procedures. Data centre readiness planning (including business continuity). Estimated cost 585k Euros </li></ul><ul><li>Germany Mainframe/dbMessage Data Centre Migration – successful migration of Bank mainframe and messaging trade and investment application services to new data centres, inclusive of 35 applications and multiple host server and virtual application migrations over a 7 month period. Remote management of support operations team in Germany. SLA development with new data centre support services team. Test and operational services coordination. Estimated cost 500k Euros </li></ul><ul><li>Description </li></ul><ul><li>Responsible for the successful delivery small, medium and large SOA, security and web service programmes and projects, inclusive of trade and investment software, system/infrastructure, and application upgrades with roadmap product service management globally. Management of multiple high visibility project portfolios in US, Europe and Asia. Stakeholder and client expectation management including extensive communications, governance, and resource management. Project quality and risk management. PMO and programme management with dedicated and matrix managed global resources. </li></ul><ul><li>Programme/PMO Achievements </li></ul><ul><li>PMO development and management, including Prince II based framework structure, senior management reporting, hiring/mentoring, commercials and governance </li></ul><ul><li>Product compliance roadmap programme development and management, supporting over 12 major application, system and hardware projects in US, UK and Germany </li></ul><ul><li>UK/US extranet build project portfolio with 3 high visibility trade client extranet builds and Bank client on-boarding to support trade reconciliation services. Estimated budget of 300k Euros </li></ul>
  7. 7. Select Work Experience - Finance December 1997 to August 1999 Project Manager Provided web and application infrastructure project and ongoing service management for marketing and HR business teams across AXA brand websites (DLJ/DLJ Direct, Equitable Insurance, AXA Financial Services). Project management of new software implementations (Netscape web portal, WebTrends, TeamSite/Interwoven content management), web infrastructure migrations and multiple internet/intranet redesigns. Re-brand of internet site and updated toolsets as part of transformation. Delivery team management of 5-15 internal and multiple matrix managed vendors and third parties. Centre of Excellence web and web application best practice presentation delivery improvements to internal businesses. Project budget management of up to $35 million (USD). Internal web support team management, including performance reviews, hiring and mentoring. September 1989 to July 1995 Citiweb Portal Content Manager Web service development and content management for the Citigroup first portal intranet implementation, including multiple software pilots (Docent, Vignette), implementation planning and creation of communities of practice to unite web publishing resources, methodologies and best practices. Support of global web content owners with new publishing and web content support services. Implementation of collaboration, search and support tools such as WebTrends, KANA and WebXing. Private Bank Security Administration Analyst Managed daily review and incident reporting for Private Bank across 12 banking applications. Security research and senior management projects and support for IT compliance officers. Administration process improvement and introduction of functional records keeping/management programme.
  8. 8. Select Work Experience - Finance <ul><li>May to July 2005 </li></ul><ul><li>Business Analyst </li></ul><ul><li>Description </li></ul><ul><li>Development of new SLA between Voca direct credit and debit systems and local banking/finance services. Post SLA analysis and production of new processes and procedures for marketing (event planning), web design and content development teams for improved customer service and delivery. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Provided successful delivery of over 30 documented processes inclusive of straw man testing and MIS documentation upgrade management </li></ul><ul><li>Delivered new SLA between Voca and finance client, with agreed support requirements and business continuity procedures </li></ul><ul><li>Team mentoring and training support of new internal procedures </li></ul><ul><li>Mentoring and IT framework support for new analyst staff </li></ul><ul><li>July to December 1997 </li></ul><ul><li>Web Development Manager </li></ul><ul><li>Description </li></ul><ul><li>Service management of Bond Buyer and American Banker web design, commerce and content server management services. Corporate event and training internet campaign development support. Internal and external team dedicated and matrix management. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Worked with Thomson partners (including Morgan Stanley/Dean Whitter) to deliver pre-RSS website information feed technology across internet websites </li></ul><ul><li>Ad server (Doubleclick) and eCommerce (Netscape Livewire) software/service implementations including management of 30+ project internal, third party and vendor resources </li></ul><ul><li>Ongoing management of web HR and marketing projects and support, including website redesigns </li></ul><ul><li>Internal web support team management including mentoring and performance reviews </li></ul>
  9. 9. Select Work Experience - Utilities IT Knowledge Manager/Senior Web Analyst - Aug 2002 to Jan 2004 <ul><li>IT Knowledge Manager </li></ul><ul><li>Description </li></ul><ul><li>Technical and business team interface to develop and roll out UK and US IT knowledge management and business change/support initiatives. Work within strategy team supporting Centrica brands with management of global implementations for UK service delivery improvement. UK business relationship improvements through new and streamlined applications . Budgetary management of 5 mil GBP </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Evangelism, planning and delivery for knowledge management including implementation of communities of practice/subject matter expert network </li></ul><ul><li>Assistance with AA IT migration away from Centrica </li></ul><ul><li>Led third party vendor streamline project to reduce outsourcing costs, and foster quality internal development support practices. Implementation of KANA software allowing quicker problem resolution </li></ul><ul><li>Build and delivery of new IT procurement application allowing improved search and management of vendor records, project history and up to date product cost/spend details for CIO/senior management </li></ul><ul><li>Feasibility study support for British Gas engineer tool supply chain management upgrade </li></ul><ul><li>Senior Web Analyst </li></ul><ul><li>Description </li></ul><ul><li>Hands on implementation of multiple global application development projects for Centrica brands – The AA, British Gas, British Gas Energy (Trading) and Goldfish., and Centrica global intranet redesign and service delivery support. Ongoing application upgrades and implementation of software including HP Openview, Plumtree web portal and TeamSite (Interwoven) content management system. Centrica intranet site re-brand. Analyst team hires, performance reviews and assignment allocation. Vendor hire and stakeholder management </li></ul><ul><li>Primary Achievements </li></ul><ul><li> and web re-brands inclusive of design, information and file management software for </li></ul><ul><li>Online billing, middleware, eLearning, content management, statistics, and search application integrations and upgrades. Software upgrade support for British Gas energy trading analytics </li></ul><ul><li>Attendance at multiple Centrica steering committees to provide innovation roadmap input. Interaction with IT transformation team for best practice and target operating model development </li></ul><ul><li>Ongoing second and third level service support </li></ul><ul><li>Web analyst team management including hiring, mentoring, and performance reviews </li></ul>
  10. 10. Select Work Experience - Telecom <ul><li>Web Delivery Manager </li></ul><ul><li>April to July 2007 </li></ul><ul><li>Description </li></ul><ul><li>Responsible for the implementation and delivery of multiple web product and marketing EMEA projects. Management of new web applications (content management, search) and test tools. Development of new application test and release processes. Matrix management of global third party on/off-shore build and internal test teams. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Delivery of over 5 successful large, medium and small web mobile product service implementations, including friends/family, corporate B2B and mobile service purchase programmes </li></ul><ul><li>Weekly staged and production delivery status interface with project and release management resources </li></ul><ul><li>Creation and execution of improvement delivery plans, including the documentation of all release processes and workflows to produce improved implementation framework, and streamlined release scheduling </li></ul><ul><li>Development of automated content management and application scripts to speed implementations </li></ul><ul><li>Improvement of off-shore supplier relationship, resulting in better product delivery quality and communications </li></ul>
  11. 11. Select Work Experience - UK Central Government <ul><li>April to July 2007 </li></ul><ul><li>Senior Business Analyst </li></ul><ul><li>Description </li></ul><ul><li>Delivery of feasibility and all business and technical stakeholder requirements for the online Planning Portal eConsultation project within restricted timeframe. Outreach and engagement of Consultee stakeholder organisations into the national service. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Successful delivery of functional and non-functional requirements and project, including analysis details presentation to senior management </li></ul><ul><li>Laised with technical and business leads, civil servants, and Bristol planning office management to obtain operational requirements and existing processes for building planning approval </li></ul><ul><li>Execution of effective requirements gathering sessions, polls and interviews. Planning Portal demonstrations nationally for local councils and Consultee organisations such as English Heritage, Forestry Commission and Transport for London </li></ul><ul><li>Delivery of national statutory Consultee engagements into service programme, with suggested on-boarding process </li></ul><ul><li>July to October 2006 </li></ul><ul><li>E-Channel Delivery Manager </li></ul><ul><li>Description </li></ul><ul><li>Delivery of Stellant platform implementation and accompanying web brand refresh and database cleanup projects for eventual migration of over 80 corporate websites within the Corporate DfES e-Channel. Concurrent delivery of 5 programme work streams, including hands on requirements building, delivery schedule planning and budgetary management. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Delivery of information architecture, updated internet redesign and operational support specification for Stellant migration to managed service for corporate eChannel </li></ul><ul><li>Substantial programme and project cost savings due to re-work/audit of existing resources and plans . Liaised with managed service third parties (Cap Gemini, Xansa) to ensure build progressed to plan and specification, and improve team communications </li></ul><ul><li>Implementation of application user interface infrastructure to support the eventual migration for corporate stakeholders </li></ul><ul><li>Implementation of formal document management structure for channel and programme development collaboration </li></ul><ul><li>Execution of pilot eChannel development and redesign demonstrations for corporate officers, project board and steering committee </li></ul>
  12. 12. Select Work Experience - Research and Development <ul><li>Service Delivery Manager </li></ul><ul><li>January to December 2006 </li></ul><ul><li>Description </li></ul><ul><li>Service management of 4 technical resource teams – web support services, marketing support and 2 back end development teams. Hands-on management of award winning web service team with KPI development and balanced scorecards to ensure global internal customer goals were achieved. Hiring and management of managed service resources including with service performance audits. Implemented escalation/risk management processes with senior management and stakeholders globally. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Resource hiring, mentoring, performance reviews and escalation support </li></ul><ul><li>Successful quality management of over 10 web implementations, redesigns and application development projects for Europe and US Cisco business stakeholders </li></ul><ul><li>Initiation of delivery/quality management model for future Cisco use </li></ul><ul><li>Regulated and reduced service budgets while providing quality delivery and increasing productivity of managed teams </li></ul><ul><li>Interwoven Education Consultant </li></ul><ul><li>August 1999 to August 2001 </li></ul><ul><li>Description </li></ul><ul><li>Global training of developer/delivery staff and clients in client and classroom environments. Ongoing education facility management in Ascot, UK offices. Pre-sales support and presentation development. Support desk interface and support. </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Delivery of multiple global education and client support services, including over 50 client and internal software training courses, education facilities management with system and courseware updates </li></ul><ul><li>Provided pre-sales support and service desk assistance for customers globally (EMEA, US) </li></ul><ul><li>Developed and executed on-site bespoke training for clients including Ericsson, Phillips, IBM, Siemens and British Petroleum. “Boot Camp” training for partner and internal engineering teams </li></ul><ul><li>New and junior training staff mentoring </li></ul><ul><li>UK training facility ongoing Wintel/Sun infrastructure and system software upgrades, including courseware audits </li></ul>
  13. 13. Select Work Experience - Internet Start-ups <ul><li>T3 Media </li></ul><ul><li>Project Manager </li></ul><ul><li>January to June 1997 </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Full lifecycle project management of enterprise web implementations for multiple external clients including Metropolitan Life and Sanchez Computing </li></ul><ul><li>Concurrent pre-sales support for new client pipeline </li></ul><ul><li>Creation of all client presentations and PMO support documentation including functional and non-functional requirements, project plans, design round specifications, development/build and test track results </li></ul><ul><li>Project development portal management </li></ul><ul><li>Training and mentoring for new/junior project managers </li></ul><ul><li>MethodFive </li></ul><ul><li>Dir. Web Support and Maintenance </li></ul><ul><li>August 1995 to December 1996 </li></ul><ul><li>Primary Achievements </li></ul><ul><li>Service support for external customers including small and medium e-commerce application development (CD Now, Journal Ledger national newspapers and Winstar/ </li></ul><ul><li>Site redesigns and Wintel hosting for up to 5 clients </li></ul><ul><li>Management of internal design and development staff (4) </li></ul><ul><li>Technical service audits for build process improvement </li></ul><ul><li>Pre-sales support and engagement process improvement for potential new clients </li></ul>
  14. 14. Personal Details <ul><li>Mailing Address </li></ul><ul><li>Karen Harris </li></ul><ul><li>12 Medhurst Close </li></ul><ul><li>Chobham, Surrey GU24 8PA </li></ul><ul><li>United Kingdom </li></ul><ul><li>Contact Phone </li></ul><ul><li>+44 (0)79 063 75546 </li></ul><ul><li>Residency Status </li></ul><ul><li>US - Citizen </li></ul><ul><li>United Kingdom - Indefinite leave to remain </li></ul><ul><li>Email </li></ul><ul><li>[email_address] </li></ul><ul><li>Internet Profile (LinkedIn) </li></ul><ul><li>http://www. linkedin .com/pub/karen-harris/23/s7s/44 </li></ul>