Social Registries as an INCLUSION SYSTEM are information systems that support outreach, intake, registration, and determination of potential eligibility for one or more social programs Social registries as an INFORMATION SYSTEMS enables users perform administrative, monitoring & evaluation, and report generation & data analytics functions

1. Social Registries
&
Management Information System
July 2019
Patrick Ogbuitepu | Baiyeshea Michael
MAYBEACH TECHNOLOGIES LIMITED
…a prequel to requirements gathering

2. 1. Abbreviations
2. What is a Social Safety Net, Social Programs and SPL Programs
3. Social Registry
4. Notable Points
Contents

3.  SPL - Social Protection and Labour
 SR - Social Registry
 NSR - National Social Registry
 SSN - Social Safety Nets
 NASSCO - National Social Safety Net Coordinating Office
 SOCU – State Operations Coordinating Unit
 MIS - Management Information System
 PMT - Proxy Means Testing
 CBT – Community Based Targeting
Abbreviations

4. Social Safety Nets, Social Program & SPL Programs
They are non-contributory
transfers aimed at the poor
and vulnerable e.g. cash
transfers, in-kind transfers,
school feeding and public
work programs
SOCIAL SAFETY NETS
Social Programs could be
seen as a system that
delivers goods, services or
money to people deemed
eligible
SOCIAL PROGRAMS
They are programs that
equip people to improve
their livelihoods and create
opportunities to build a
better life for themselves
and their families. SPL
programs generally include
social safety nets, social
insurance and pensions, and
labor market programs and
services.
SOCIAL PROTECTION &
LABOUR PROGRAMS

5. SOCIAL REGISTRY

6. Social Registry can be divided into two roles : Social Policy Role (As inclusion
systems) & Operational Role (As Information Systems)
Social Registry
As Inclusion Systems
As Information SystemsOperational Role
Social Policy Role
Social
Registry

7. Social Registries as an INCLUSION SYSTEM are information systems that
support outreach, intake, registration, and determination of potential eligibility
for one or more social programs
Inclusion System
Social
Registry
REGISTRATION POTENTIAL ELIGIBILITY
AWARENESS / OUTREACH INTAKE

8. Social registries as an INFORMATION SYSTEMS enables users perform
administrative, monitoring & evaluation, and report generation & data
analytics functions
Information System
3
Data
Management
Information
System
TRANSFORMING DATA INTO
INFORMATION2
MONITORING / EVALUATION
& SOCIAL IMPROVEMENTS 4 COLLECTING DATA1
3
Registration Data,UpdatedData,Data
fromNSR&other 3rd PartyData
Sources
Datafiltering,sorting,reportsgeneration &
analyticsoperations
ADMINISTRATION
SocialProgramsMgt.,Grievance Redress, Benefit
Level Calculation/Ranking System,Approval
Workflows
Benefits tracking,Social ProgramsImplementation
Progress tracking,SocialProgramsFinancial
Performance Monitoring

9. The Functions of Social Registries as Inclusion system includes:
• Selecting Intended Population
• Performing Outreaches (or awareness)
• Intake and Registration
• Assess their Needs and Conditions to Determine Potential Eligibility
• Updating of Information and Reassessment of Needs and Conditions
It is also their duty to figure out:
• Where and when applicants are to register
• The processes involved in registration
• What information and documents they would need to provide
• How applicants can check their application status
• When will they be notified if eligible or not
• Where/how to update information or re-register if condition worsens
As Inclusion Systems

10. Social Registries as an information system functions same as MIS and consists of the
following core components
1. Data & information intake
2. Software application to support both front-office & back-office
3. ICT Infrastructure
As Information Systems

11. This can be done through:
• Data intake through field teams
• Data and documents provided at the state coordinating unit centers or citizen
service representatives
• Data and documents provided through offline-to-online approach
• Data and documents provided by citizens through a self-service approach
Data & information intake

12. Front-Office functions of the software may include:
• Registering to be considered for potential eligibility
• Updating information
• Tracking and monitoring application status
• Validating applicant data dynamically through crosschecks with administrative
systems
• Verifying data with registrants and supporting documents
• Grievance redress
Software Application

13. Back-Office functions may include:
• View data on individuals & households.
• Data Management: data cleaning for validity, accuracy, completeness, consistency,
uniformity etc
• Define eligibility criteria using policy
• Generate eligibility list (benefit level calculation / ranking)
• Data Exchange
• Push eligibility data to beneficiary systems
• Extract, transform and load data sourced from other administrative systems e.g national
ID, civil registry, tax authority, etc., from central and subnational levels of government
• Update/rectify data based on cross checks, using protocols
Software Application [cont’d]

14. This may include a data center consisting of the following:
• Facilities
• Server Equipment
• Networking Equipment
• Storage Equipment
• Security
ICT Infrastructure

15. NOTABLE POINTS

16. Things worthy of note for a successful MIS Implementation
• A system that routinely notes the changing needs and expectations of potential beneficiaries
which in turn makes changes to the MIS is advised
• A successful MIS will use technology appropriate to staff comprehension and not use advanced
technology simply because they are available
• Well developed MIS are streamlined thereby making the need for collecting large amount of data
unnecessary as it makes MIS less effective in low- and medium-income-countries
• Staff technical capacity to manage the database alongside the system is crucial
• It is effective to have an independent unit run a MIS separate from social programme
implementers
• An iterative approach to the MIS structural design is advised such that feedback from users is
adhered to, incorporating and accepting them
Management Information

17. Difference Between Social Registries, Integrated
Social Registry and Beneficiary Registry
Social Registry is one that
holds information on all
registrants (applicants) and
support integrated functions
of intake, registration and
determination of eligibility
SOCIAL REGISTRIES
Integrated Social Registries
combine the processes of
outreach, intake and
registration, and assessment
of needs and conditions to
determine potential
eligibility for “multiple
programs”.
Integrated Social Registries
Beneficiary Registries is a
registry that holds
information only on those
enrolled in specific
programs to support
beneficiary and benefits
administration.
Beneficiary Registry

18. • Cash transfers (conditional and unconditional)
• Near cash transfers such as food stamps
• Subsidized health insurance
• Subsidies [Transport, utilities]
• In-kind benefits (such as nutrition supplements, school supplies)
• In-work benefits
• Unemployment benefits
• Caregiver allowances
• Family services
• Intermediation counselling and psycho-support services
• Child care & child protective services
• Services for at-risk youth
• Training and skills programs
What are the Benefits Offered by Social Programs

19. • Universal targeting [Entire population is eligible]
• Geographical targeting [Selected area]
• Self targeting
• Community-based targeting
• Categorical [Characteristics such as age, gender or disability status]
• Welfare of the person(s) [Monetary terms]
• Through income
• Through consumption
• Welfare of the person(s) [Non-monetary terms]
• Assets
• Possession of certain goods
• Other socio-economic variables
Methods Used to Determine who Qualifies for
SSN/Social Benefits [Targeting]

20. REFERENCES

21. • Leite, P., George, T., Sun, C., Jones, T., Lindert, K. (2017). Social Registries for Social
Assistance and Beyond: A Guidance Note & Assessment Tool. Discussion Paper No. 1704.
World Bank Group Social Protection & Labour
• Leite, P., (2014). Foundation of SPL System: Introduction to MIS and (social) Registries
• Browne, E., (2014). Social Protection Management Information System. Helpdesk
Research Report. Applied Knowledge Services
• Silveira, F.G, (2013). The Single Registry For Social Programs Of The Brazilian Federal
Government
• https://drive.google.com/drive/folders/1fdYKNxZ7O0tkp-
AajN35tUCUCdGSLZPb?usp=sharing
References

22. Thank You