Paresh Shinde is a senior executive currently working as an acting team leader at Capita India Pvt. Ltd. He has over 10 years of experience in customer service roles. He is skilled in computers, Microsoft Office, and handles monitoring targets, service level agreements, and people management at his current role.

1. Paresh Shinde
S. No. 34/3/2, Flat No. 11 ‘Pratham’ Apartment, Ambegaon BK, Pune • 411046
CELL (+91)839 003 3009 • E-MAIL: paresh_shinde02@yahoo.com
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SUMMARY •Target Achiever.
•Good team player.
•Excellent Communication Skills.
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EDUCATION Bachelor of Commerce
Pune University, Ganeshkhind, Pune – 411 007
Graduated 2004
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TECHNICAL
SKILLS Basic Computers Course, Lotus Notes, Microsoft Outlook, MS Excel, MS Word,
Internet.
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EXPERIENCE Currently working for Capita India Pvt.Ltd:- From 11th May, 2009 to Till Date
As a Acting Team Leader (Senior Exécutive) – General Insurance (Offshore)
Current Process : Marsh Insurance (UK),
(Palcement Services : Marine & Energy – Technical Support)
• Monitoring TAT’s, SLA Management and People Management.
• Handling team of two people “Work Routing” Database, Issues and
Work Allocations.
• Responsible for shifts allocation as per business requirement.
• Maintaining Daily Efficiency tracker to monitor daily output.
• Responsible for creating the Evidence of Cover, Broker Insurance
Documents, Cover Note, Addendum, Debit and Credit Invoices and
Covering Letter.
• Handling Brokerage issues related to Hull, Energy, Cargo and P & I with
the client through mails and phone calls.
• Cross functional on all the four op-co’s (Hull, Energy, Cargo and P & I)
including critical insurance covers.
• Responsible for query solving via mails and phone calls for colleagues.
• Conducting On Job Training for new team members.
• Responsible for Urgent Work Requests raised by Clients.
• Core member of “Funny Bone” Employee Engagement Team.
Paresh Shinde • CELL (+91)839 003 3009 • E-MAIL paresh_shinde02@yahoo.com

2. Company 2
WNS GLOBAL SERVICE PVT. LTD:-From April 2006 To 7th
May, 2009.
Worked as a Customer Service Associate – Quality
Process: Virgin Atlantic Airlines (UK). (VAA Pre Flight Unit)
• Catering: - Handling requests regarding the meals which was ordered by
passengers on board and ordered it to the respective Catering Companies to
the respective stations as well as cabin crew brief sheets to respective
stations.
• Editing: - Handling the requests regarding sitting arrangements of passengers
as per their request.
• Daily Co-ordination with the clients via mails, phone calls regarding queries.
• Appointed as a CSA – Quality (QA) Quality monitoring of the Team & giving
feed back to the agents for Better Performance.
• Preparing Daily, Weekly, Monthly productivity & Quality Reports for the
Team.
• Giving daily Updates & feedbacks to the agents for better performance.
• Monitoring executives schedule adherence.
Company 3
TTML (Tata Tele Services Maharashtra Ltd): From June 2004 to March 2006.
Worked as a Customer Service Executive – Modification Department
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Extra curricular
Activities I have completed my N.C.C. from 36 MAH BN NCC,
Pune. I have attended 3 national camps Republic Day Camp, Thal Sainik Camp
and National Integration Camp. Won Gold Medal in Guard of honors in Inter
Directorates Competitions. I have passed “C” certificate in 2004.Served as a
Senior Under Officer.
Languages
Known Marathi, Hindi, and English.
Hobbies Listening music, Trekking and traveling.
Marital Status Married
Date of Birth 29th
December 1981.
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Place:
Date: Paresh S.
Paresh Shinde • CELL (+91)839 003 3009 • E-MAIL paresh_shinde02@yahoo.com