2. Answermultiple phonecall linesinthe properorder
Assistnurse onretrievinganyfile neededatthattime
Exceptcallsfromotherfacilitiesrequestinginformationof medical recordsto X-raysandscansto be
faxed.
Setup the WeeklySeesin computerforMD AndersonandPresbyterianforevery patientwhoare being
setup for RadiationTreatment.
Able toassistPresbyterianemployeesfromdowntownandsetupthe in-patientswhoalsofromtime to
time mayneedto be transportedtoMD AndersonbyAmbulance forRadiationtreatment.
Must assistbefore arrival of patientwithanimportanthand-off sheetforthattransportationwhich
consistof the patient'smedicationtheymaybe takingatthe time and alsomakingsure the Ambulance
isset upfor a round tripback to the hospital.
Alsowill needtoknowhowtoperformona dailybasisthe CodingReportwhichcanbe verytime
consumingtocomplete inaverybusy highperformance office.The reportisreceivedbyfax anditcan
come at anytime andcan be from4 to 6 to 12 pageslongof codes thatneedto be enteredona daily
basisso that the BillingCodermayreportthe moniesmade foreachdayin a timelyfashion.
Clerical staff relief 01/14/2013 to Current
PRESBYTERIAN HEALTHCARE SERVICES5901 Harper NE Albuquerque,NM
EmploymentType:PartTime MedGroup RegistrarPRN (30 to 40 Hours) My dutiesatPresbyterian
Hospital isto Provide clerical staff relief betweenRioRancho,UrgentCare,FamilyPractice,Internal
Medicine andPediatrics.
Facilitatesthe customerregistrationprocess.Ensuresthe accurate collectionof patientdemographics,
insurance eligibility.Collectsidentifiedpatientfinancial obligation,arrange methodof payment,or
resolvesaccountactivity.Answertelephones,takescomplete andaccurate message andrelays
informationtoappropriate partytoanswerquestionsregardinghospitalanddepartmentoperations,
policesandprocedures.
Retrievesinformationfromfilesasrequestedandassemblespaperwork andreference materialas
requestsfollowingHIPPA confidentialityguidelineswhile performingall duties.Responsible for
respondingtorequestfaxedmaterial toPHSdepartmentsandotherappropriate facilities.
Maintainand fosterseffectivecustomerrelationswithpatients,staff andprovidersbylistening
responsibly.Assistwalk-incomplaints.Attemptstoappropriatelyresolve complaintsinthe momentby
usingkeywords.Requestthe helpof asupervisorwhenneeded.
Abilitytoexercisemental powerof choice inhow workisaccomplishedwithindependence tooperate
withinappropriate time.DiscussunfamiliarsituationswithMentorTrainerorSupervisor.
3. Abilitytouse physical power,ensure customersatisfactionof service qualityeverytime.Provide
technical qualitybyreducingrework/waste.
Receptionist,withOtherClerical Activities07/2012-09/2012
LIFETIME CHIROPRACTIC7007 WyomingNE#E-1, Albuquerque,NM
EmploymentType:PartTime (Lessthan30 Hours) My dutiesat Lifetime Chiropracticwere the abilityto
meetall demandsof a veryphysical andfastpace office.
Abilitytopresentmyself inamature businessprofessionalmanner.Abletoover-come objectionsin
personor overthe phone.Abilitytodevelopagoodrelationshipwiththe office staff.
Abilitytowinoverthe trustof the patientsina shortamountof time.Filingandretrievingmedical
records.Schedulingappointmentsforpatients,assistingpatientsonbillingandinsurance questions.
Assistingvendorsthatmayhave questionsordeliveriestothe office.
Assistingoffice managerwithbillingthe insurance andbillingthe patientsforpayment.Retrievingthe
mail and made dailybankdepositsfromchecksreceivedforthe office.Abletocomplete andbalance
the EncounterForm Day Sheet.Researchedpastpatientsindatabase andcreateda listfora followup
office visitwhichincreasessalestothe office.Imade callsandverifiedthe patientsinsurance witha
insurance agentforchiropracticcare.
My special dutieswere toassist the physical therapistandthe chiropracticdoctorson un-hookingtheir
patientsfromthe ElectricMuscle Stimulatorandadvisingthe patientongettingupslowlybefore
standing.Abilitytohelpkeepthe office stayunderbudgetbymeetingall demandsof patientscheduling
and withgreatcustomerservice of the fastpace office.
CustomerService Representative 10/2009 - 11/2010
PRIME THERAPEUTICS LLC ALBUQUERQUE, NM
EmploymentType:Full Time (30Hoursor More) Prime TherapeuticsJobdutieswere providingmembers
and pharmacieswithaccurate informationregardingcustomerinsurance benefitplansandmedication.
AssistPharmacistintransactionsof claimsforpropercodesand assistinsurance agentsonanysituation
to complete andresolve the customers' issue(s).Place medicationmail order(s) forthe customer.
DevelopedPCskillswiththe abilitytonavigate multipleMicrosoftWindowssystemsimultaneouslyand
some excel Windowsexperience.
CITIGROUP
JobDuties:were toprovide the highestqualitycare andservicesforcustomers.MaintainMulti-Million
DollarPortfolioinaprofessionalCustomerService manner.Developedlisteningandcommunication
skills.Abilitytomanage multiplephone linesandmettime limitonall calls.Negotiatedwithmany
4. inboundandoutboundcustomerstoresolve delinquencyproblems.Builtatrustingrelationshipwithmy
supervisorsandcustomers.
I tookthese skillstoPrime Therapeuticsandnow Iam a seniorincollege approachingmylasttermthat
will startat endof June 2012.
Bill andAccountCollections04/2000 - 09/2009
CITIFINANCIALINC(MD)Albuquerque,NM
EmploymentType:Full Time (30Hoursor More) My job dutiesatCiti-groupwere toprovide the highest
qualitycare and servicesforcustomers.MaintainandretainMulti-MillionDollarPortfolioina
professionalCustomerService manner.Developedlisteningandcommunicationskills.Abilitytomanage
multiple phonelinesandmettime limitonall calls.Negotiatedwithmanyinboundandoutbound
customerstoresolve delinquencyproblems.Usedacomputerizedsystemfortrackinginformation.
Educationand Training
CompletionDate,IssuingInstitutionLocationQualificationCourse of StudyatVirginiaCollege.
AssociatesDegree Medical BillingandCoding.
Announce mycompletionof classesatVirginiaCollege online programonSeptember12,2012. This
program hasdevelopednewhorizonsof successinmylife.Ithasgivenme anincreasedconfidence that
I had notexperienced.
I am gladto say at thistime I am a graduate now withan AssociatesDegreeinScience of Medical Billing
& Codingas of September2012.
I am currentlyworkingatPresbyterianHealthcare Servicesasa MED GROUP REGISTRAR-ABQinthe
floatpool.Furthermore inthe processforthe studyof certificationin Medical BillingandCodingtomeet
the goal andrequirementsof amedical officesettinginwhichIhave studied.
Date Honors& Activities
Participatedin Alzheimer’s Walk.Participate inCommunityneighborhoodwatch.ImentoredFocused
NeededChildrenfortwoyears.AssistedPastor'sWife inChurchAdministrationOffice asaClerkat New
Hope Church. Honoredtwice atVirginiaCollege onthe Dean’sListinthe SummerTermof 2011 andin
the SummerTermof 2012.
Additional Information
I am finishwithschool forMedical BillingandCoding.Ihave receivedmyAssociatesdegree inScience.
The place where I performedmyExternshipatLifetimeChiropracticthe office managerTeresahiredme
on temporarilywithonlyafewhoursaweek(lessthanpart-time hours) whichIam seekingfull-time
5. hours.I was honoredtohave the time to improve myoffice skills.Now atthispresenttime thatjobhas
endedandI am nowpursuingthe Medical fieldwithmycredentialsinHealthcare Reimbursement.
DetailedReferences
LindaLopez
Citigroup
-818-4305
Businessreference knownfor7 year(s).
Gary Strasia,Supervisor
Citigroup
-306-2799
Businessreference knownfor10 year(s).
TeresaAicher
Lifetime Chiropractic
505-822-0306 Ext.204
Businessreference knownforlessthan6 months.
