Case Study on Conflict Management

1. CASE STUDY ON
CONFLICT MANAGEMENT
Presented by:
Palka Mittal

2. CONTENTS
• Introduction
• Issues behind conflict
• Analysis of conflict
• Solution to conflict
• Key factors for success in conflict resolution
• Barriers to success in conflict resolution
• Measure to reduce barrier

3. INTRODUCTION
• Readymade garments were started in the economic year 1976-1977 to
contribute in the Bangladesh economy.
• In RMG sector, there was happened a great conflict between garments
labors’ and garments’ owners’ in August’2010 which leads to more than
100 garment factories halted production in August’2010
• Recent continuing conflict situation in different garment factories creates
the threats to its existence
• The workers of RMG in different industries started to create violence in the
form of processions, vandalism, blockading the road
• About 140 garments factories were closed due to conflict.

4. ISSUES BEHIND CONFLICT
• The main issue of that conflict was poor wages structure
• Demand of attendance bonus
• Other facilities like housing
• Immediate release of a union leader Manto Ghosh.

5. ANALYSIS OF CONFLICTION
• Loci of confliction
Inter-group conflict
• Type of confliction
Interest conflict

6. SOLUTIONS TO CONFLICT
• Super ordinate goal
• Avoiding
• Authoritative command
• Change the structural variables involving the conflicting groups
• Ensure an ADR approach

7. KEY FACTORS FOR SUCCESS IN
CONFLICT RESOLUTION
• A critical mass of individuals who are committed to the process
• A leadership group who perceive it in their best interest and the best
interests of the people they serve
• Strategic cooperation
• Realistic and satisfactory outcomes
• A moratorium on hostilities or conflict-seeking behavior

8. BARRIERS TO SUCCESS IN
CONFLICT RESOLUTION
• Fear of losing power
• Unwillingness to negotiate
• No perceived benefit
• Corporate philosophy
• Top leadership reluctance
• Lack of knowledge about ADR
• Lack of success stories

9. MEASURES TO REDUCE
BARRIER
• Training
• Incentives
• Periodic review
• Top management support and participation
• ADR