1. Othel Smith
763 Kiska Ave
Las Vegas NV 89123
othel.smith@gmail.com
925-325-7339
Help Desk Data Support/ Clerical / Customer Service Supervisor / Customer Service Rep /
Admitting /Registration Rep
Skill set:
Communications
Customer Support
Financial Support
Technical Support
Epic Systems Corporation software 2 years
Software Validations
Lotus Notes 3 years
Microsoft Office 14 years
Microsoft Access
Microsoft Excel
Electronics
Fluent in English
Objective: Looking for an Entry Level Position within Admitting / Registration / Eligibility Clerk / ER
Trauma Center / Administrative Assistant / Customer Service Rep / Help Desk Data Support, with room
for advancement, based on merits, my experience, my skill sets, offering suggestions, and becoming a
valuable asset as team player with an important role within an organization.
WORK EXPERIENCE:
University Medical Center Southern Nevada – Las Vegas NV
Admitting / Discharge Representative Ambulatory Call Center August 2016 to Present
Obtained demographics, insurance information from patients calling into the Ambulatory Call Center. I
was responsible for answering numberless patient’s calls. I scheduled patients appointments with their
appropriate Primary Care location and doctor. I canceled, and rescheduled patients appointments. I
provided customer service for patients needing medication refill request to their doctor’s office. I also
provided customer service for patient’s needing a referral request messages to be sent to their doctor’s
office. I served as a liaison between the various insurance companies, other healthcare services, and the
local pharmacies in regards to all the doctor’s patients.
TelecomInc. - Oakland,CA
CustomerService Representative November2015 to August2016
Customer Service Representative supporting five to six different companies campaigns that required
taking all multiple inbound calls, and outbound calls providing service to the clients customers, and taking
on customers complaints.
Handy Inc. - San Francisco CA
Environmental Services Independent Contractor September 2015 to Present
Responsible for cleaning and maintaining apartments, condominiums, bed & breakfast locations, and
houses. Preforming a variety of task the client had specifically instructed what was needed to be cleaned
or organized while providing a better clean living environment for Handy customers. Confirmed and
organized my Handy customers appointments through the Handy Mobile App.

2. The Home Depot Store - Brentwood, CA
Customer Order Specialist March 2015 to August 2015
Customer Order Specialists support Customers First by providing timely and accurate fulfillment of all
special order and installation projects from the initial sale through project completion and ensuring
complete customer satisfaction. I proactively contacted customers to keep them informed of the status of
the install, any preparation required for install, and any other information regarding the order, as well
reacted to customers calls when there are questions and concerns with installations. I supported order
fulfillment initiatives by contacting vendors and service providers in order to establish shipment and
installation dates, inquire about in-stocks, product receipts and placed any re-orders and order updates
while interacting with vendors, installers, associates in the store, trucking/shipping companies and the
customers to ensure that excellent customer service is achieved. I provided proactive post-sale follow up,
focusing on the customer experience Documented all customer interactions in the computer system for
tracking prioritize customer issues, dealing with high priorities first to understand each customer’s
specifications followed key standards during the customer process. I maintained oversight on orders and
installs to ensure execution Responded to Service Provider/Vendor calls, emails and Installer notes in a
timely manner documented all Service Provider/Vendor interactions for customer orders and utilized all
available tools to receive, review, respond and update information in the company's system.
Alameda County Medical Center Oakland Highland Hospital - Oakland, CA
Admitting / Registration / Insurance Eligibility Clerk (EC) June 2009 to August 2012
Conducted clerical support to various hospitals clinics, registration units and screened patients for
possible eligibility for various financial programs. As an Eligibility Clerk, I was specially trained to perform
Emergency Department registrations, participated in Level One, and Two Trauma's, and Medical Codes,
that required seconds to obtain patient demographics, and other valuable patient information before
patient would need emergency surgery, or expires before entering patient's data. Enrollment in various
programs including but are not necessarily limited to the following; County Medically Indigent Services
Program (CMSP), currently called Health Pac now, Childhood Health and Disability Program (CHDP),
ACMC Charity Program, Presumptive Eligibility (PE), and Cancer Detection Program Registered and
interviewed patients and their representatives; includes obtaining necessary identification.
Accurately filling out applications demographic and financial information. Completed and submitted forms
and documents within the specified timelines required by Respective agencies. Determine the less
complex enrollment options for eligible patients into various financial assistance programs. Kept abreast
on internal and external programs offered, including those offered through mandatory departmental
training sessions. Interpret laws and regulations of Federal State, and County programs. Advised patients
of eligibility requirements, their rights and obligations in receiving financial services from various
programs. Assisted patients in completing applications and forms as necessary and advised the medical
providers including, Kaiser's EPRP, to ensure timely notification of any health conditions, trauma's,
diagnosis or concerns, that could qualify patient's for various programs to assist them with their
healthcare cost.
Berkeley Heartlab, Inc - Alameda, CA
Customer Support Associate July 2007 to April 2009
I was responsible for customer support for the Teleconnect and 4MyHeart Website.
Collate and mail "Initial phone consult" folders to patients. Received and file Notice of Privacy Practices
Documents, input patients data into an online tracking system. I conducted pre-appointment reminder call
to patients using the GroupCast application software. Sent patient reminder cards, and welcome packets
to new doctors with information on how to access their customized website accounts. Answered multiple
phone lines nationwide, emails, billing questions, faxing lab reports to all locations within the United
States. Scheduled patients, ordered supplies for various medical providers, and labs throughout the
United States. Generated weekly usage reports, set up new doctors accounts in the CRM application,
and maintained the Clinical Educator's schedule for those CE's located throughout the United States, for
the 4My Heart program for patients who were scheduled to consult with a CE for their Nutritional Diet
Program

3. Kaiser Permanente Regional Offices - Emeryville, CA
Business Applications Coordinator (KP HealthConnect) August 2004 to October 2006
KP HealthConnect Business Applications Coordinator for Inpatient Suite
I conducted software training, and end user support for the KP HealthConnect system including other
related systems Implementations and upgrades. Provided immediate end-user support for patient care
and business process teams to facilitate the introduction, acceptance, integration, application support,
work-flow integration, training, trouble-shooting, consulting with Managers, and Sub-leads for related
applications. Analyze complex situations in a medical office environment to resolve technical problems.
Coordinated the installation and implementation of KP HealthConnect, and hardware equipment between
local IT Departments, Patient Care, and Business Process Teams. Provided NUID validations, resetting
and confirming the end-user’s passwords, coaching, training, and consulting with the end-user to facilitate
the learning of basic, and specialized KPHC applications. Provided front line and end-user go live
support. Participated in daily huddles, triage end-user's questions for the Product Suite Leads as needed,
provided feedback to Implementation Team Leads. Worked with end-user's to maximize the use of the
HealthConnect software application, and troubleshoot the end-user's issues and system issues to the
Hospital Command Center.
Kaiser Permanente Oakland Medical Center - Oakland, CA
Pre-Surgery / Admitting Representative (Dual-Roles) February 1998 -March 2003
I was knowledgeable of Pre-Surgery appointments for Kaiser members that where scheduled for elective
and non-elective urgent surgeries. Interviewed Kaiser members confirming and updating valuable patient
information. Discussed various healthcare providers, health care plans, Medicare / Medi Cal and Cobra
plans with Kaiser's members. Responsible for pre-admitting Kaiser / Non-Kaiser patients for scheduled
surgeries in the Ambulatory Surgery Clinic. Entering important patient data, while providing effective
communication skills as a liaison to the hospital physicians, clinical staff, patient's and visitors.
EDUCATION:
1992 to 1993
Photography, Communications
1983 to 1985
Academy of Art College - San Francisco, CA
Photography, Communications
Saint Louis Community College Forest Park-St Louis - St. Louis, MO
1979 to 1983
High School Diploma in General Studies
William Beaumont High School - St. Louis, MO
ADDITIONAL INFORMATION:
Selected to Epic / Kaiser Permanete HealthConnect Project
Software Validation, Design, Build Team
(Epic End User Certification
(EMR) Electronics Medical Records) 2 years