The patient was a 36-year old man with a BMI of 44 kg/m2 who was referred for weight loss advice. During the initial assessment, the dietitian realized she made assumptions about the patient's capabilities rather than truly understanding his perspective, which revealed opportunities to improve. Upon reflection using Gibbs' reflective cycle and reviewing literature, the dietitian developed an action plan to better assess readiness to change, set tailored goals, and refer to other services to integrate this learning into her future practice.