There are dozens of ways to create good post orders. This is how my security guard company created post orders that set our security officers up for success.

1. POST ORDERS
A guide to creating high-quality documentation
PRESENTS

2. Post Orders
When you new customer tells you that there are no post orders
available, it's a bad sign and something you need to correct
immediately.
Good Post Orders Will
Set Your Officer Up for Success

3. THERE IS NO ONE RIGHT WAY
TO CONSTRUCT POST ORDERS
Always remember!
- COURTNEY SPARKMAN: CEO, OFFICERREPORTS.COM

4. Include Your
Customer's
Goals
In many cases, your customer's goals won't be something that
your customer readily provides to you. They will often have to be
things that you extract from them by asking a lot of questions.
FIND OUT WHAT MATTERS TO YOUR CUSTOMER
IIf one of your customers is the head of security at a hospital,
she may be evaluated on patient satisfaction surveys.
Consequently, your customer is going to be very focused on
customer satisfaction.
EXAMPLE
Maybe, your post orders require that rather than telling visitors
where to go, your officers provide an escort to that location. Or
maybe your officers provide a map to the visitor and highlight
the best route to get to that location.
SOLUTION

5. Post Order
Format
What format should
you create for your
post orders?
Emergency Procedures
Table of Contents
Explanation of why you are there
Facility Map
Procedural Documents1...2...3...

6. EMERGENCY
PROCEDURES
Your Emergency procedures should be on the cover
of the binder. It should include the address and
phone number to the site as well as points of contact
and chain of command.

7. TABLE OF
CONTENTS
Post Orders can be very long and complicated
documents. Make sure that you include a table of
contents to help your officers easily locate the
information that they need.

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9. WHY ARE YOU
THERE?
One of the most important things that you can
include in your post orders is the mission that you are
trying to accomplish for your client. Ensure that you
explain to the officers what they need to accomplish
while on duty.

10. FACILITY MAP
The facility map may not be necessary for all of your
client locations. But for large sites, having a map of
the facility is critical for your officers success, This is
especially true in the beginning or for new officers.

11. PROCEDURAL
DOCUMENTS
The procedural documents explain to the officer
step-by-step what and how the officer should be
doing their job. If the officer was not provided any
training, the officer would be able to follow the
procedural documents to accomplish their job.
1...2...3...

12. POST ORDERS:
TRAINING
Every officer that works at one of your client’s sites has to be trained
well enough on your post orders so that they can achieve all of the
goals that you outline within the post orders.
After all, what good is it for your post orders to instruct your officers to
pass out a map to the hospital visitors and highlight the best route if
your officers haven’t been trained on where anything in the hospital is?

13. POST ORDERS:
UPDATING
The most difficult thing about post orders is updating them in a timely
manner. Your post orders have to be a living document that changes
with the requirements of the site. When the procedures for the site
need to change, ensure that you get your post orders updated and
revised as soon as possible.

14. POST ORDERS:
MEASURE
Last, and most important, is ensuring that you can measure how well
your officers are following those post orders and being able to discuss
those successes with your customer.

15. CONTACT US
7117 FLORIDA BOULEARD, BATON ROUGE, LA 70806
CORPORATE ADDRESS
888-511-9811
PHONE NUMBER
marketing@officerreports.com
EMAIL ADDRESS