1. NYCOLE JACKSON
7670 Woodpark Lane, Apt 304
Columbia, Maryland 21046
(202) 277-0592
OBJECTIVE: Program Manager, Office Manager, Policy/Personnel Administrator, and
Business Management Positions
SKILLS: Program Management excellence and accuracy, with an ability to manage
multiple and competing priorities simultaneously;
Skilled in Microsoft Office Suite, phones, faxes and other office
technology; Types 40+ WPM;
Skilled in writing, analytical, and problem; and
Interpersonal skills and professional character to work with all levels of
staff.
WORK EXPERIENCE
February 2010-current ProSource 8945 Guilford Road Suite 145 Columbia, Maryland
• Responsible for the day-to-day administration for COBRA qualifying event, new hire,
terminations and reinstatements.
• Coordinates customer service calls from participants, clients and assists the Client
Service Managers and employee understand the interplay of customer needs, ProSource
procedures and regulations. Manages and assists customers with the following health
benefits:
• COBRA Daily Correspondence (groups under 100 lives)
• Qualifying Event and New Hire Files
• COBRA Terminations
• COBRA Reinstatements
• Other COBRA Notices (short pay, conversion, military notices, etc.)
• Weekly DPI Reconditioning
• Post benefit summaries to website
• Customer Service Calls
• myRSC transactions process notices &fulfillments and serves as back-up
• Contact Software Vendor for Support and resolve Software issues
April 1999- 2009 Flex Systems 6631 Deep Run Pkwy Elkridge, Maryland
Insurance Program Manager/Executive Office Manager
• Serve as a Policy Program Manager for Ray Stephens with responsibility for managing
monthly invoicing for a 2500 employees.

2. Nycole Jackson – Page 2-
• Manage accounts payable for business operations expenditures.
• Coordinated with local and national insurance providers resolving claimants’ matters.
• Perform on-line enrollments, enroll new hires, approve enrollment changes, process new
insurance policies, modifications to existing policies, and reinstatement of, and
cancellation of insurance policies and claims forms.
• Ensure changes are recorded in appropriate databases.
• Manage processing of COBRA packets, maintain monthly payments, respond to inquiries
from participants, resolve and research COBRA and other medical claim matters.
• Obtain information from employees/policyholders to verify the accuracy and
completeness of information on claims forms, applications and related documents, and
company records.
• Update existing policies and company records to reflect changes requested by
policyholders and insurance company representatives.
• Review insurance applications and respond to employees’ questions and concerns.
• Work with employees to ensure insurance policy selections conform to employees’
choices.
• Research and compile data on lapsed insurance policies to determine automatic
reinstatement according to company policies, cancel insurance policies as requested by
employees and verify the accuracy of insurance company records.
• Interview employees and respond to their calls in order to provide customer service and
obtain information on claims.
• Calculate premiums, refunds, commissions, adjustments, and new reserve requirements,
using insurance rate standards.
• Compose business correspondence for company/supervisor.
• Examine letters from policyholders and agents, original insurance applications, and other
company documents and make determination if changes were needed and made required
modifications.
• Update, and process existing policies and claims to reflect changes in beneficiary, amount
of coverage, or type of insurance.
• Manage policy cancellations and ensure accuracy of files.

3. Nycole Jackson – Page 3-
August 1995-April 1999 Lorien Nursing and Rehabilitation Center, Columbia, Maryland
Physical Activities Recreation Technician
• Managed physical and therapeutic recreational activities for patients in various stages of
physical limitations.
• Reviewed patients' health-care plans and coordinate follow-up with various health-care
providers.
• Planned, prepared, collected, and compiled data for individual and group patient care
plans inclusive of identifying the different cultural needs of patients, e.g., dietary, social
and othercultural specifics.
Patient-care Assistant
• Scheduled appointments, diagnostic testing, and managed patient consults.
• Set up and prepared patient exam rooms; monitored patients' vital signs and intravenous
infusions.
• Provided assistance and care for acutely and chronically ill and disable patients of all
ages.
• Assisted with Basic Cardiac Life Support in emergency situations; assisted physician
during exams (drape and position patients, passed instruments and supplies, and assisted
with the processing and collection of specimens).
• Recorded, retrieved, and prepared patients' records with responsibility for preliminary
review of patients' referrals and final compilation of patients' health inquiries.
• Performed basic patient care procedures, e.g., bathing, feeding, dressing, changing,
backrubs, motion exercises, skin and mouth care.
• Studies in clinical practice inclusive of patient care in the areas of mental health,
obstetric, medical-surgical, and pediatrics.
• Performed simulated assistance services in the administration of medication and use of
healthcare and surgical instruments.

4. • Maintained patient charts and records ensuring privacy and proper filing. Implemented
master patient index and unit record systems.
Nycole Jackson – Page 4-
• Accounts Management studies in the areas of total purchase costs for bulk purchases and
prepared and listed prices; inventory figures and prioritization of products according to
customer requests and product profitability; and the preparation of daily financial
performance records and balanced expenditure sheets.
April 1994-September 1994 Doctor Pet-Veterinary Clinic, Laurel, Maryland
Veterinary Technician
• Assisted Veterinarian with animal care: immunizations, exams, post-op surgery, baths,
grooming, and other medical treatment.
• Managed animal-patient records; and scheduled appointments.
• Set up and maintained clinic/exam rooms; cleaned instruments; and ordered clinical
supplies.
EDUCATION: Nursing Studies, Anne Arundel Community College
Certified Nursing Assistant, January 1996, Center for Applied Technology
North, Severna Park, Maryland
High School Graduate, Meade High, Ft. Meade, Maryland
REFERENCES: Available upon request.