1. Cynthia Collins
2734 Harvest Drive SE, Conyers, Ga. 30013
Home (cell) 770-866-5947
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OBJECTIVE Position in Administration
SUMMARY Eighteen years’ experience in Multi-Physician, multi-practice,
office management, payment posting, Medical billing, follow up
collections, customer service, and Twenty three years’ experience
in Healthcare with Medical Assistance background.
PROFESSIONAL BACKGROUD
May 1999 to Piedmont Healthcare Atlanta, Ga.
Sept 2015 Office Manager
Keep and maintain Multiple Physician schedules at two locations,
handle all incoming mail, place all lab and office supplies,
maintain sample closet, conduct monthly employee meetings,
verify all payments and charge postings, daily deposits, maintain
on call schedule, payroll, verify and maintain HIPAA policies and
staff competencies, service customer accounts, prepare pay
arrangements, prepare collection letters to patients, maintain
departmental filing system, record keeping, handle telephone
inquires, maintain drug rep. policies, con’t. credential physicians
for all insurance companies, prepare weekly/monthly reports,
evaluate performance, analyze productivity reports using excel,
hire/fire and train personnel, follow up with Insurance companies,
handle customer and employee complaints, Rounding with
employees and patients to ensure satisfaction. Review all lab bills
for accuracy, review and implement Press Ganey satisfaction &
quality measures, trained new Managers into system,
Employee/peer advocate, maintain Departmental Budgets,
maintain employee e-learnings, audited accounts, financial
counseling with patients, liaison between physicians and staff and
directors, monitor JACHO & OSHA standards. Systems used:
Kronos, Tableau, EPSI, ELM, Word, Excel, Clinic manager, Press
Ganey, PeopleSoft, Monarch Star, Emdeon, Nextgen, Forcaster,
CAQH, Encoder, WebMD, VitalStats, DigitalPT, Navinet,
Availity, Teleo
Janurary 1999 to Atlanta Temporary Staffing Agency Atlanta, Ga
May 1999 Piedmont Healthcare/ Central Billing Office
Patient Account Representative
Handled incoming patient calls, serviced patient accounts,
prepared pay arrangements, maintained departmental filing system,

2. record keeping, coding claims, filed insurance claims, followed up
with insurance companies, credentialed physicians for Medicare
and Medicaid, trained new temp staff
December 1992 to Meridian Medical Group Kennesaw, Ga
Janurary 1999 Medical Assistant/Back Office Manager
Handled patient accounts, assisted patients to designated areas,
vital signs, prepared blood work, check in, check out, prepared
cultures, pap smears, assisted Physician in exam room, handled
customer related issues, maintained departmental filing system,
answered multiple phone lines, routed calls, ICD/CPT coding,
trained personnel, maintained call schedule, ordered supplies, daily
deposits, verified payments and charge postings, serviced customer
accounts, maintained drug rep. policy, prepared weekly/monthly
reports, evaluated performance, handled customer complaints,
maintained sample closet, conducted monthly employee meetings,
verified and maintained staff competencies and policies, handled
telephone inquires
EDUCATION
November 1992 Medix Medical School Marietta, Ga.
M.A.
GPA: 3.8. Certified CPAR & FDCPA(basic knowledge)
MEMBER: GMGMA
Dec 2010 Mercer University Atlanta, Ga.
Leadership for the Medical Practice Certificate of Completion
Jan 2014- Dec 2015 New Birth Missionary Baptist Church
Leadership Development Certificate of Completion
Additional Developmental Courses:
Coaching for Excellence
Coaching for Peak Performance
Communicating for Leadership Success
Resolving Workplace Conflict
Clarifying Performance Expectations
Addressing Poor Performance
Listed in Cambridge Who’s Who among Medical Professionals since 2004
Systems Used for EHR:
Medex
Cycare
Nextgen
EPIC

3. Volunteer Services:
2011- present New Birth Missionary Baptist Church Outreach
Prayer Ministry, Back to School, Thanksgiving Blessing,
Christmas Blessing, Resurrection, Safehouse (homeless shelter
ministry), VMI (shelter ministry)
2015- present One Heart Extra Mile
Food Bank