Reference book: E-Business and E-Commerce Management By Dave Chaffey

2. Introduction of E-
BUSINESS

3. E-business, is the application of Information and Communication Technologies (ICT) in support
of all the activities of business.
E-Business is the conduct of business on the Internet, not only buying and selling, but also
servicing the customers and collaborating with the business partners. E-Business includes
customer service (e-service) and intra-business tasks.
E-commerce (electronic commerce) is the buying and selling of goods and services, or the
transmitting of funds or data, over an electronic network, primarily the internet. These business
transactions occur either as business-to-business (B2B), business-to-consumer (B2C),
consumer-to-consumer or consumer-to-business.

4. E-commerce is the exchange of information across electronic networks, at any stage in the
supply chain, whether within an organization, between businesses, between businesses and
consumers, or between the public and private sector, whether paid or unpaid. (Cabinet Office,
1999)

5. Kalakota and Whinston (1997) refer to a range of different perspectives for e-commerce:
A communications perspective – the delivery of information, products or services or payment
by electronic means.
A business process perspective – the application of technology towards the automation of
business transactions and workflows.
A service perspective – enabling cost cutting at the same time as increasing the speed and
quality of service delivery.
An online perspective – the buying and selling of products and information online.

6. Buy-side e-commerce refers to transactions to procure resources needed by an
organization from its suppliers.
Sell-side e-commerce refers to transactions involved with selling products to an
organization’s customers.

8. - Transactional e-commerce site
- Services-oriented relationship-building web sites
- Brand-building sites
- Portal, publisher or media sites

9. Intranet A private network within a single company using Internet standards to enable
employees to access and share information using web publishing technology.
Extranet A service provided through Internet and web technology delivered by extending
an intranet beyond a company to customers, suppliers and collaborator
Internet is a vast network that connects computers all over the world. Through the
Internet, people can share information and communicate from anywhere with an Internet
connection.

11. In a survey of 275 managers responsible for an intranet featured in CIO
(2002), the main benefits mentioned by managers were:
- Improved information sharing (customer service), 97%
- Enhanced communications and information sharing (communications), 95%
- Increased consistency of information (customer service), 94%
- Increased accuracy of information (customer service), 93%
- Reduced or eliminated processing, 93%
- Easier organizational publishing, 92%.

12. Business-to- consumer (B2C)
Commercial transactions between an organization and consumers.
Business-to-business (B2B)
Commercial transactions between an organization and other organizations
(interorganizational marketing).
Consumer-to-consumer (C2C)
Informational or financial transactions between consumers, but usually
mediated through a business site.

13. Consumer-to-business (C2B)
Consumers approach the business with an offer

15. E-government refers to the application of e-commerce technologies to
government and public services. In the same way that e-business can be
understood as transactions with customers (citizens), suppliers and internal
communications.
E-government covers a similar range of applications:
 Citizens- facilities for dissemination of information and use of online services
at local and national levels. For example, at a local level you can find out
when refuse is collected and at national level it is possible to fill in tax returns

16.  Suppliers -government departments have a vast network of suppliers.
 Internal communications - this includes information collection and dissemination
and e-mail and workflow systems for improving efficiency within government
departments.

17.  Drivers of business Internet adoption
o Cost/efficiency drivers
o Increasing speed with which supplies can be obtained
o Increasing speed with which goods can be dispatched
o Reduced sales and purchasing costs
o Reduced operating costs.

18. Competitiveness drivers
o Customer demand
o Improving the range and quality of services offered
o Avoiding losing market share to businesses already using e-commerce