1. Nicolina (Nicki) Maiorino
206 Fer De Lys
Ile Bizard, Qc
H9E0A6
514-567-4724
nicki.maiorino@hotmail.com
August 25th, 2015
Dear Hiring Manager,
I'm applying for a senior management position at your company. I am
confident that I am fully qualified for the position and will be a strong
addition to your team. Some of my strong suits are being a
compassionate and goal oriented leader who leads by example. I also
pride myself with having superior problem solving, multitasking and
organizational skills. A job interview at your earliest convenience would
be greatly appreciated. Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Nicki Maiorino

2. Nicki Maiorino
206 Fer De Lys, Ile Bizard, Qc H9E0A6
514-567-4724 • nicki.maiorino@hotmail.com
Objective__________________________________
Experienced and professional people manager seeking to find a team lead or
management position in a finance or human resources field.
Key Qualifications__________________________
I have relevant experience in people management, team building, objective
planning and coaching employees to succeed. I have over a decade's experience in
customer service and people management, and excel at hiring the right people and
building effective teams.
Work Experience___________________________
Manager of Personal Financial Services October 2012-Present
TD Canada Trust
● Responsible for achieving and surpassing branches financial and customer
service sales objectives.
● Managed sales campaigns and responsible for coaching and leading junior sales
staff.
● Certified branch compliance officer and mutual fund representative.
Manager of Customer Service April 2007-October 2012
TD Canada Trust
● Managed a team of 10 customer service representatives.
● Responsible for hiring, training, coaching and scheduling employees and
ensuring all customer service and sales objectives are being met.
● Responsible for branches operational excellence and customer problem
resolutions.
● Responsible for sales objective planning and strategies

3. Financial Service Representative April 2006-April 2007
TD Canada Trust
● Achieved and surpassed sales goals. Excelled in offering exceptional customer
service and sales advice to all clients.
Customer Relations Coordinator September 2004- April 2006
TD Canada Trust
● Worked closely with the customer service manager to ensure outstanding
customer service on a daily basis. Responsible for coordinating customer
appointments and staff schedules.
Customer Service Representative June 2001-September 2004
TD Canada Trust
● Responsible for over the counter transactions and balancing and closing my cash.
As well as ensuring a remarkable customer experience at every transaction.
Assistant Manager 1999 to 2002
Boutique Jacob
● Managed the sales associates and ensured they met their daily goals. Dealt with
any and all customer service issues and also ensured the store was clean, organized
and professional for clients.
Education_________________________________
Personal Financial Services and Advice May 2013
CSI
 client profiling, needs and goals assessment
 strategies to assess risk and financial goals
 a better understanding of financial processes and financial law

4. Financial Planning 1 May 2013
CSI
 Comprehensive knowledge about financial planning
 To implement best practices in budgeting, borrowing, constructing and
analyzing personal financial statements
Branch Compliance Officer Nov 2011
CSI
● Certifies me to oversee and sign off on mutual fund transactions
Certificate in Human Resources Management Nov 2008 - Mar2011
Concordia University
● Concentration in people management, leadership and recruiting strategies
Mutual Funds Sales License 2006
Institute of Canadian bankers
● Certifies me sell mutual funds in Canada.
Certificate in Fashion Marketing Sep 2003-Sep 2004
International Academy of Design and Technology
● Acquired solid team working and project management skills as well as the ability
to work and adapt to timelines and working under pressure.
Social Sciences Sep 2000-Jun2002
John Abbott College
References_________________________________
References are available upon request.