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PGDM BC Chapter 3
- 1. LISTENING CHAPTER - 3 Session - 3 1Neeru Kumari
- 2. 2Neeru KumariSession - 3 Understand the significance of listening Different forms of listening Learn strategies applicable for listening Comprehend your strengths & areas for improvement Apply strategies for listening more effcetively Learning Objectives LISTENING
- 3. •Content: - Introduction - Difference between listening and hearing - Types of listening - Deterrents to the listening process - Factors that help in listening - Positive connotations for good listening 3Neeru Kumari LISTENING Session - 3
- 4. - Introduction 4Neeru Kumari LISTENING Session - 3 Levelling SharpeningAssimilation
- 5. - Difference between listening and hearing 5Neeru Kumari LISTENING Session - 3 An average listener’s ability to process message is approximately 400 words per minute.
- 6. - Types of listening 6Neeru Kumari LISTENING Session - 3 Active Levelling & assimilation takes place Empathetic Match between the perception of receiver with that of sender Projective Message sent understood within receiver’s frame of reference Marginal Partial listening Passive Listening Hearing
- 7. - Deterrents to the listening process 7Neeru Kumari LISTENING Session - 3 Lack of Interest Ego Mental Block Precon ceived Notion Fear Wrong Tenses Stress Familia rity Trap Deterrents to Listening Process
- 8. 8Neeru Kumari LISTENING Session - 3 Factors that help in listening Sender Credibility Positive Attitude Concentration Question & Answer Sequence
- 9. 9Neeru Kumari LISTENING Session - 3 Positive Connotation for Good Listening Wider Perspective Increased Sense of Competence Enhanced Knowledge Level Greater Open- mindedness Decreased Defensiveness
- 10. 10Neeru Kumari LISTENING Session - 3 Understand the process of listening Listen carefully for effective communication Give right amount of information Be sensitive to the speaker’s views Show interest & maintain eye contact Gauge the intentions of the sender Evaluate only after listening the complete messaage Checklist – Certain Dos
- 11. •Content: - Introduction - Difference between listening and hearing - Types of listening - Deterrents to the listening process - Factors that help in listening - Positive connotations for good listening 11Neeru Kumari LISTENING Session - 3