1. Melanie Hill
99 Newthorpe Common,
Newthorpe,
Nottingham,
NG16 2AX
Tel: 07791342713
Date of Birth: 17/11/1989
Nationality: British
PROFILE
Demonstrating that I am a passionate, hardworking and enthusiastic individual who thrives on taking
on a range of challenges, is what has led me to progress and develop significantly in my current role.
With the expectation of achieving specific targets, I am intrinsically motivated to ensure I achieve
these objectives, in the most organised and efficient way possible. Due to my impeccable attention to
detail, team work and communication skills, I am able to achieve any task, to an exemplary high
standard. Administration is a great strength of mine and it is one I wish to pursue and develop further
as a career. I am proactive and self-sufficient, although I am also highly approachable and supportive
when working as part of a team. Many comments have been made regarding my organisation skills,
identifying my strengths of prioritising but also being flexible in all tasks. I have an excellent manner
along with great interpersonal and intrapersonal skills, allowing me to build a strong rapport with
people, quickly and easily
EDUCATION AND QUALIFICATIONS
2006-2008 New College Nottingham, Pelham Avenue, Mansfield Road, Nottingham
NVQ Level 2 Beauty Therapy Key Skills Level 2 ICT
NVQ Level 3 Beauty & Holistic Body Therapy Key Skills Level 2 Application of Number
NVQ Level 2 Make Up Artistry Thermo Auricular Therapy
NVQ Level 3 Indian Head Massage
2001-2006 Eastwood Comprehensive School, Mansfield Road, Eastwood, Nottingham
GCSEs
English Language B Science (Double Award) C/C
English Literature B ICT C
Mathematics C Drama A
French C Cultural Studies C
Art D Graphic Design E
EMPLOYMENT
2012-Present Nationwide Building Society, 1 Tamworth Road, Long Eaton, Nottingham, NG10 1JS
Customer Representative
Responsible for handling large amounts of cash on a daily basis.
Branch bankage duties, ensuring all cash is accounted for and overseeing individual tills.
Working towards weekly and monthly targets.
Using initiative to secure business and achieve customer needs.
Working individually and as part of a team to achieve daily tasks.
Customer Service skills.
Having knowledge of and using till systems.
Assist in Operations and Risk within Branch.
Supporting management with daily tasks and staff training.
Opening and maintaining customer accounts.

2. Working knowledge of Microsoft Office Package.
Extensive administration duties, within branch and internal postage to various departments within
Head Office
2010-2012 Monsoon Accessorize Ltd, 10 Albert Street, Nottingham, NG1 7DA
Assistant Manager
Started as Senior Sales and promoted to Assistant Manager
Responsible for day to day running of store
Delegation of daily tasks and staff management
Team talks and motivation
Administration, including daily, weekly and monthly paperwork
Working towards weekly and monthly targets
Fully trained in Visual Merchandising
Responsible for keys and alarm codes
Trained in cash handling and Securicor collection
Customer service skills
2008-2010 Alexon International, 40-48 Guildford Street, Luton, Bedfordshire, LU1 2PB
Supervisor- Nottingham branch
Employed as a Supervisor, however I was in the role of acting assistant manager
Appointed head of merchandising for the Nottingham store
Have done full Management training
Responsible for day to day running of store
Delegation of daily tasks
Responsible for keys, alarm codes and safe keys
Routine administrative duties
Took part in shop fits and closures
Sent to do managerial store cover wherever needed
2007-2008 Phase Eight Fashion and Design Ltd, 21 Carnwath Road, Fulham, London, SW6 3HR
Supervisor- Nottingham branch
Started as a sales consultant, then promoted to supervisor
Excellent customer service skills
Responsible for the keys and alarms to the shop
Responsible for running of store in managerial absence
Experienced in shop fits and looking after concessions
Extensive experience of stock, deliveries, transfers, mail orders and stock counts
Personal Shopping
Till work, Cashing up, Large amounts of cash and safe handling
Banking
Admin and paperwork-assistant manager duties
REFERENCES
References available on request