2. Definition:
• Organization (1): A Social unit of people that is
structured and managed to meet a need or to achieve a set
of goals.
• Organization (2): Is a social entity that has a collective
goal and linked to an external environment.
• All organizations have:
- Two or more people
- A management structure
- Different tasks: planning, organizing, leading and
controlling .
- Different processes to achieve goals
3. • Human Behaviour: the actions or reactions of a person
in response to external or internal stimulus .
• It can be:
- Common or Unusual
- Acceptable or Unacceptable
• Human behaviour is evaluated by using social norms.
Question: Please discuss this sentence ‘Humans evaluate
the acceptability of behavior using social norms’ ?
4. Definition of Organizational
Behaviour (OB)
• OB is a field of study that investigates the impact
that individuals, group, and structure have on
behaviour within organizations, for the purpose
of applying such knowledge towards improving
an organization’s effectiveness.
• OB is concerned with the study of what people
do in an organization and how their behaviour
affect the organisation’s performance.
5. • Various concepts and models in the field of organizational
behaviour attempt to identify, not only the human
behaviour but also modify their attitude and promote
skills so that they can act more effectively. This is done
scientifically; therefore, organizational behaviour field is
a scientific discipline.
• The field of organizational behaviour also provides
various systems and models for international relationship
that are applied to organizations.
6. The world of Organizational
Behaviour
OB
Motivation
Learning
Decision
making &
communi
cation
OS
Culture
Power &
Control
Conflicts
Stress
Change
Ethics
Mang.
&
leader>
Group
Job design
and
Technology
Individual
7. Organizational Components
that Need to be Managed
• People
- People are the main component of any
organization that has to be managed.
• Work teams and Groups play a vital role in the
organization. Individual may have to keep his
personal interest aside if it conflicts with team or
group goals.
• Apart from managing internal workforce, it is
also important to manage customers who are the
end persons using organization’s products or
services.
8. • Structure
• Organizations are build based upon the objective set for it.
• Organizational structure in such organization is hierarchical in
nature, with people at each level having their own objectives,
which contributes towards achieving organizational objectives.
• In such organisastion people at lower levels report to higher
level managers.
• The organization structure may depend upon the size, number
of products/services produced, skill and experience of the
employees, managerial staff and geographical location of the
organization.
9. • Technology
- Selection of technology, installation, operation
and maintenance is important and no
compromise should be made in purchasing latest
or advanced technology.
- Various systems and sub- systems should
support technology that exists in an
organization.
10. • Jobs
• Job is an assignment assigned to an individual. It encompasses
various tasks within it.
• Job will have various tasks inbuilt in it like designing of job
specification, selection of media, advertising vacancies,
scheduling of selection and recruiting process.
11. • Processes
- Management of processes and its inter-dependence is very
crucial to high productivity and higher job satisfaction.
- During day-to-day functions, managers must be transparent
and maintain a high degree of value system and display ethical
behaviour.
12. • External Environment
- External environment also plays an important role in
managing the points discussed above.
- the influence of culture and its impact on the individual
- A manager should examine as to how he is going to cope up
with the changes.
- Study of external environment is very wide and encompasses
economic, cultural, social, government rules and regulations,
legal aspects, political climate, demographics and its impact
