2. TWO PHASES OF OPERATIONS
CONTROL of an operation in process-STATISTICAL
INSPECTION control of Raw Materials, Semi-finished
products, and Finished products
3. Method of Measuring and Continuously Improving
Work Process before the final inspection of the
product
It is Preventive & Remedial
Based on THEORY OF SAMPLING-analysis of few
items out of total population
Considerations-Setting Tolerance Limit of acceptable
quality & measuring the Product Quality
Useful in Automated Operations & Production of
Product in large volumes
4.
5. Applied at the stage of Raw Materials, Semi-finished
products, and Finished products
Done by Quality Control Manager by comparing the
quality of product to the STANDARD or SPECIFICATION
by Visual or Testing Examination
When & How-Cost of Inspection & Quality
Sampling & Sample Size depends on Degree of Precision
required
6. Comprehensive Quality Control is the Effort of an
Organization to Develop, Design, Manufacture,
Inspect, Market & Service products that will Satisfy
the Customers at the time of Purchase and give them
Satisfaction for a long time after purchase
IDEA OF QC
Western countries-by Quality Control Dept.
(results not satisfactory)
Japanese system of Management integrated Quality
Control with Manufacturing Dept.
7. QC is a group of employees that meets regularly to solve
problems affecting its work area(6-12 volunteers)
Receive training in problem solving, statistical quality
control & group process
Control activities, Self-Development and mutual
development & Control and Improvement within
workplace utilizing QC techniques with all the
members participating
Get solutions for quality & productivity problems-
Implementation
8. An approach to bring Participation & Teamwork
Philosophy & Methodology-Provides opportunity to
realize & satisfy peoples needs at the work place
Motivates people to contribute towards organisational
effectiveness through group processes
It is not only applicable to manufacturing
organizations but to banking, insurance, finance,…
Respect humanity & build a happy workplace
worthwhile to work
Display human capabilities fully & eventually draw out
infinite possibilities
9.
10. 1.START-UP PHASE
convincing people about the utility of change.
Publicize the concept of QC in organization
Make people understand the implications of QC
Initial training to personnel required
2.CONSTITUTION OF QC
Members of QC are from same work area or doing similar
type of work & are drawn voluntarily
Involves Steering Committee, Facilitator & Coordinator
Steering Committee –apex body & advisory body
Facilitator –Manager of shop responsible for guiding &
directing activities
Coordinator- coordinate activities on behalf of
management & make operation smooth, effective & self-
sustained
11.
12. Data collection, Data Analysis, Problem
solving
Data collection –past records, contacting
employees & self suggestions
Data Analysis –establish basic reason for a
particular problem
Problem solving –analyzing suggestions &
taking final decisions through consensus
13. Relevant groups may be assigned activities depending on nature
of suggestion
Once this process is over, QCs may be organized for entire
organization
14. 1. Absence of right type of attitude among managers &
workers (Counselling about the real concept)
2. Low profile of workers (Proper training)
3. Delay in implementation of suggestions
(Management should take effective step)
4. Non-members of QCs pose problems (Making them
witness QC activities-presentation of solution)
5. Operational problems like members not permitted
to hold meetings during office time(Adequate
support from top management)
