This Presentation gives tips for Implementing Quality Objectives

1. Quality Objectives
ISO 9001:2008 Requirement
Quality Objectives…..

2. WHAT are Quality Objectives?
• Quality Objectives can be defined as the
specific & relevant verifiable output that a
person , division or an organization aims to
achieve within a time frame in order to
demonstrate the effectiveness of the QMS
that is in place.
• Quality Objectives originate from Quality
Policy.

3. EXAMPLES of Quality Objectives
Reduction in defect rates, scrap rates, rework.
Review every Quarter.
No of preventive actions taken, Process Variations
observed, Waste elimination. Review every
Quarter.
PRODUCT
PROCESS
Reduction in customer complaints, value of
product return, delays in customer support.
Review every Quarter.
CUSTOMERS

4. EXAMPLES of Quality Objectives
Value of material return, Reduction in defect rates
of supplied items, reduction in lead time. Review
every Quarter
Increase in personnel competency, reduction in
absenteeism, increased employee training.
Review every quarter.
SUPPLIERS
Decrease in Number of Non Conformances in
internal audits. Number of Continual
Improvement initiatives. Review every Quarter.
EMPLOYEES
QMS

5. DOs AND DON’Ts for Quality Objectives
DOs
• Establish Quality Objectives for
all levels & all functions within
the QMS.
• Measure and Review the
Quality Objectives at Periodic
Intervals
DON’Ts
• Developing Quality Objectives
just for the ISO certificate sake
& not for QMS Improvement.
• Creating objectives that has
disconnect with Organizational
Quality Policy
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6. CONTACT us for ISO Initiatives
Contact Mr. G. Sreedharan for the following
ISO 9001:2008 needs
Email: sreedharang@gmail.com
Can Assist in the following areas
 Documentation
 Document Review
 Internal Audits
 Certification Process
 Awareness Training Sessions