Are you interested in learning more about the benefits and basics of continuity planning in higher education? In this webinar, Krista M. Dillon, director of operations for Safety and Risk Services at the University of Oregon, focuses on the definition, benefits, and basics of continuity planning in higher education. These plans help minimize the negative effects of an emergency incident and expedite the restoration of functions on campus. The session incorporates several examples of how the University of Oregon implemented various continuity plans for planned and unplanned disruptions including a fire in a research facility, a graduate student work stoppage, and large special events like the US Olympic Track and Field Trials. Krista also discusses the on-the-fly business continuity planning that took place following the active shooter incident at Umpqua Community College.

2. The National Center for Campus Public Safety
Campus Public Safety Online
Tuesday, March 21, 2017
2:00-3:00pm ET
Business Con=nuity:
Ge@ng Your Ducks in a Row
with
Krista M. Dillon
Director of Opera=ons for Safety and Risk Services
University of Oregon

3. The National Center for Campus Public Safety
Business Continuity in Context
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4. The National Center for Campus Public Safety
The Goal
We want to be able to
do tomorrow
what we were doing
yesterday
No matter what
happens today.
Paul Dimond, Kuali Ready Council Chair
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5. The National Center for Campus Public Safety
Why Business Continuity
• To protect people and property
• Resume critical operations / work
processes
– Deliver teaching, research, service
• To minimize downtime to retain clients /
customers (e.g., students)
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6. The National Center for Campus Public Safety
Why Business Continuity
• Direct damage only one factor:
– Recovery highly dependent on external
environment
• How are you connected to the community, region,
state?
– Significant loss from disruption of flow of
supplies or goods
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7. The National Center for Campus Public Safety
Not just for catastrophic losses
• Extended staff downtime due to illness or
vacation
• Relocation (planned or unplanned)
• Indoor Air Quality issues
• Infrastructure / utility disruption
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8. The National Center for Campus Public Safety
Not just for catastrophic losses
• Beyond your 4 walls: regional or national
incidents
• Reputational Impacts
• ???
• Ever growing expectations for continued
service.
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9. The National Center for Campus Public Safety
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10. The National Center for Campus Public Safety
Characteristics of BCP
• Pre-determined and Static:
– Essential Functions
– Vital Records
– Succession and Delegated Authority
– Continuity Facilities
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11. The National Center for Campus Public Safety
Characteristics of BCP
• Dynamic, requiring situational
management
– Resource Conflicts for Essential Functions
– Succession and Delegation in improbable
events
– Limits to Continuity Facilities in region-wide
disasters
– Communications when first tier systems
inoperable
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12. The National Center for Campus Public Safety
BCP in 3 Steps
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13. The National Center for Campus Public Safety
1. Access you Functions
• What are our tasks – functions –
programs?
• And what do those functions require?
– Describe your functions
– Process and procedures
– Utilities
– Supplies and equipment
– Programs and data
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14. The National Center for Campus Public Safety
1. Access you Functions
• And what do those functions require?
– Personnel and training
– Vendors or third parties
– Interdependencies (internal and external)
– Peak load or cyclical work flow
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15. The National Center for Campus Public Safety
Impact Assessment
• If you couldn’t do the function / task, what
is the impact at:
– 1 day; 1 week; 1 month
• Consider, for example:
– Life and health
– Contractual or financial obligations, liability
– Reputation
– Funding
– Infrastructure
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16. The National Center for Campus Public Safety
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17. The National Center for Campus Public Safety
Maximum Allowable Downtime
(MAD)
• Recovery Time Objective (RTO)
– How long until things REALLY begin to get
difficult
• Recovery Point Objective (RPO)
– How much is needed to stay somewhat
functional?
• Maximum Tolerable Period of Disruption
(MTPD)
– How long until recovery is no longer possible?
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18. The National Center for Campus Public Safety
Coping Strategies
• Ask: “What do we do if…”
– We don’t have our people?
– We don’t have our building / space?
– We don’t have our inputs?
There are no non-essential staff,
but some functions can be deferred.
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19. The National Center for Campus Public Safety
EXAMPLES
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20. The National Center for Campus Public Safety
Animal Research Facility Fire
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21. The National Center for Campus Public Safety
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22. The National Center for Campus Public Safety
Lessons Learned
• Displaced for nearly a year
• Potential business interruption claim of
$250K
• Business processes slowed
• Initially laid off student workers during
immediate clean up efforts
• But……
– They had a plan!
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23. The National Center for Campus Public Safety
Graduate Teaching Strike
• Graduate Teaching Fellows went on strike
Fall 2014 during finals week.
• Critical functions performed:
– Grading exams
– Proctoring exams
– Responsible for entire courses: content, exam
development, proctoring and grading
• Impact Assessment
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24. The National Center for Campus Public Safety
Graduate Teaching Strike
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25. The National Center for Campus Public Safety
Graduate Teaching Strike:
Coping Strategies
• General:
– ID staff to greet classes prior to finals week
– ID staff to proctor exams
• Academic:
– Extended grading deadline
– Cancel course hours in dead week that weren’t tied
to exam
– Modify final exams to expedite grading
– Forgo final and take existing grades
– Hire temporary staff to grade
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26. The National Center for Campus Public Safety
Umpqua Community College
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27. The National Center for Campus Public Safety
Umpqua Community College
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28. The National Center for Campus Public Safety
Umpqua Community College
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29. The National Center for Campus Public Safety
Umpqua Community College
• Business Continuity without a plan
– Payroll
– Insurance coverage scope and resources
– What is the financial tipping point for
upcoming events?
– When will other activities/events resume?
– Continuation of security services separate
from the incident
– Impact assessment for utilities, IS systems
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30. The National Center for Campus Public Safety
Olympic Trials
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31. www.margolishealy.com
www.nccpsafety.org
info@nccpsafety.org
1.866.817.5817
www.bja.gov