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Mourning Fox, MA, LCMHC, deputy commissioner for the Vermont Department of Mental Health, explores the issues around why people resort to violence and the risk factors individuals have that may make them more, or less, likely to use violence. Fox discusses the three major predictors of violence and their impact on how you deal with emotionally charged situations both before they happen and as they take place. He explains the importance of building a common language to describe potentially problematic or actually problematic behaviors seen in people who are in emotionally charged states in order to improve effective communication between responders and support service providers. Our values drive the decisions we make every day. The role of these values, for both the responder and the identified subject, and their impact on relationship building and resolutions to conflict is explored.