NCCMT Spotlight Webinar - Sharing Best Practices
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NCCMT Spotlight Webinar - Sharing Best Practices
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Healthcare
The Tool for Sharing Best Practices helps public health professionals by outlining five practical steps to share best practices throughout their organizations. Sharing best practices can help your organization learn from successes, replicate successful programs, and improve outcomes. Find out more and how to use the tool: http://www.nccmt.ca/resources/search/84 NCCMT is one of six NCCs for Public Health in Canada. More on the NCCs at www.nccph.ca. Production of this webinar has been made possible through a financial contribution from the Public Health Agency of Canada. The views expressed herein do not necessarily represent the views of the Public Health Agency of Canada.
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NCCMT Spotlight Webinar - Sharing Best Practices
- Follow us @nccmt Suivez-nous @ccnmo Funded by the Public Health Agency of Canada | Affiliated with McMaster University Production of this presentation has been made possible through a financial contribution from the Public Health Agency of Canada. The views expressed here do not necessarily reflect the views of the Public Health Agency of Canada.. Sharing Best Practices Presenter: Lisa Mwaikambo, MPH March 30, 2016 1:00 – 2:30 PM ET
- Follow us @nccmt Suivez-nous @ccnmo Use Q&A to post comments / questions during the webinar • ‘Send’ questions to All (not privately to ‘Host’) Connection issues • Recommend using a wired Internet connection (vs. wireless), • WebEx 24/7 help line • 1-866-229-3239 Housekeeping 2 Q&A Participant Side Panel in WebEx
- Follow us @nccmt Suivez-nous @ccnmo After Today The PowerPoint presentation (in English and French) and English audio recording will be made available. These resources are available at: PowerPoint: http://www.slideshare.net/NCCMT/ Audio Recording: https://www.youtube.com/user/nccmt/videos 3
- Follow us @nccmt Suivez-nous @ccnmo Poll Question #1 How many people are watching today’s session with you? 1. Just me 2. 2 to 3 3.4 to 5 4. More than 5 4
- Follow us @nccmt Suivez-nous @ccnmo Your profession? Put a √ on your answer (or RSVP via email) / Epidemiologist Management (director, supervisor, etc.) Allied health professionals (nurse, dietician, dental hygenist, etc.) Librarian Physician / Dentist Other 5
- Follow us @nccmt Suivez-nous @ccnmo Sharing Best Practices http://www.nccmt.ca/resources/search/84 Episode 23 6
- Poll Question #2 Where are you from? 1. BC 2. AB 3. SK 4. MB 5. ON 6. QC 7. NB 8. NS 9. PEI 10. NL 11. YK 11. NWT 12. NU 13. Outside Canada 7
- NCC Infectious Diseases Winnipeg, MB NCC Methods and Tools Hamilton, ON NCC Healthy Public Policy Montreal, QC NCC Determinants of Health Antigonish, NS NCC Aboriginal Health Prince George, BC NCC Environmental Health Vancouver, BC 8
- Registry of Methods and Tools Online Learning Opportunities WorkshopsMultimedia Public Health+ Networking and Outreach NCCMT Products and Services 9
- Poll Question #3 What sector are you from? 1. Public Health Practitioner 2. Health Practitioner (Other) 3. Education 4. Research 5. Provincial/Territorial/Government/Ministry 6. Municipality 7. Policy Analyst (NGO, etc.) 8. Other 10
- Follow us @nccmt Suivez-nous @ccnmo Lisa Mwaikambo, MPH Program Officer II Johns Hopkins Center for Communication Programs (CCP) Knowledge for Health (K4Health) Project Presenter 11
- KM Approaches to Sharing Best Practices: A Tool for Sharing Internal Best Practices Lisa Mwaikambo, MPH Program Officer II Johns Hopkins Center for Communication Programs (CCP) Knowledge for Health (K4Health) Project
- The essential question: To reach our goals, does everyone have the knowledge they need to do their job properly and effectively? …If not, how can we fix this situation?
- Poll Question #4 What is Knowledge Management (KM)? 1. A vague, intellectual exercise that doesn’t apply to everyone. 2. The art of building websites and databases. 3. A technology solution to an organizational problem. 4. Something that some folks in your organization do – mainly those IT geeks or librarians – that isn’t applicable to my work. 5. None of the above. 14
- What is Knowledge Management (KM) ? a) A vague, intellectual exercise that doesn’t apply to everyone. b) The art of building websites and databases. c) A technology solution to an organizational problem. d) Something that some folks in your organization do – mainly those IT geeks or librarians – that isn’t applicable to my work. e) None of the above.
- Our definition of KM is… A systematic process of collecting and curating knowledge and connecting people to it so they can act effectively.
- Analysis • Situation analysis • Stakeholder/ audience analysis • KM analysis Strategic Design • Develop Objectives • Select KM Interventions Evaluation • Knowledge • Practice • Network Characteristics • KM Capacity • Quality, Access, Coverage • Health System Strengthening Monitoring Reach, Usefulness, Usability, Satisfaction, KM Capacity, Network Characteristics , Lessons Learned, Best Practices Knowledge Management: A Systematic Process Implementation Johns Hopkins Bloomberg School of Public Health, Center for Communication Programs (JHUCCP) 2013
- WHY Knowledge Management? • Helps translate tacit knowledge into explicit knowledge • Addresses information overload, or the problem of insufficient information • Reduces time spent looking for quality resources • Helps organize information so it is easier to find • Supports knowledge adaptation and translation • Helps take research to practice – crucial for scale-up • Improve decision-making and helps with behavior change • Reduces program costs, prevents “reinventing the wheel”
- Ultimately, knowledge saves lives! Providing knowledge to program managers and health care providers saves lives.
- Common Elements of KM and Best Practices Initiatives • People • Processes • Tools/Platforms/Tec hnologies
- Poll Question #5 Which KM Processes are used as part of best practice initiatives? 1. Knowledge Needs Assessment 2. Knowledge Generation 3. Knowledge Capture 4. Knowledge Synthesis 5. Knowledge Sharing 22
- Poll Question: Answer Best practices initiatives involve knowledge capture and synthesis (often in the form of publications and resources) and knowledge sharing (through electronic discussions, face-to-face meetings, etc.)
- Best practice initiatives employ: Two complementary strategies: • Producing and disseminating written records, such as newsletters, reports, and databases (explicit knowledge) • Arranging for face-to-face contacts through meetings, coaching, consulting, communities of practice, etc. (tacit knowledge)
- Poll Question #6 What type of KM approaches have you employed to capture and share best practices? 1. After Action Reviews 2. Communities of Practice 3. Knowledge Cafes 4. Share Fairs 5. Case Studies 6. Other 25
- Examples of KM Approaches That Are Used in Best Practice Initiatives Adapted from: Barnes, S. and Milton, N. 2015. Designing A Successful KM Strategy: A Guide for Knowledge Management Professionals. Information Today, Inc., Medford, NJ.
- Key Steps in Identifying & Sharing Best Practices 1. Look for successes 2. Identify and validate best practices 3. Document best practices 4. Create a strategic plan to share best practices 5. Adapt and apply best practices
- Step 1: Look for Successes • Create the culture and space to intentionally learn from each other • Listen to staff • Identify performance problems or challenges
- Poll Question #7 Have you ever participated in an After Action Review? 1. Yes 2. No 3. Not sure 29
- Poll Question: Answer After Action Review is a simple process used by a team to capture the lessons learned from past successes and failures, with the goal of improving future performance. It is an opportunity for a team to reflect on a project, activity, event or task so that they can do better the next time. It can also be employed in the course of a project to learn while doing. AAR is a form of group reflection; participants review what was intended, what actually happened, why it happened and what was learned. One member of the group facilitates, capturing results on a flip chart or in a document.
- Step 2: Identify & Validate Practices • Observe people, sites, and projects that are producing excellent results • Conduct focus group discussions and interviews with top performers • Identify contextual factors that support success • Review existing evidence and service statistics
- Step 3 & 4: Document & Share Best Practices • Work with those involved in the practice • Write a description • Create a central repository
- Step 5: Adapt & Apply • Bring people together in networks • Compare settings where the practice was developed and where it will be applied • Focus on transferring the idea behind the practice • Consider what external factors may need to be changed to make the situation more hospitable to the practice • Monitor the application
- Recap Video
- Additional KM Resources • Knowledge for Health website: https://www.k4health.org/topics/knowledge- management • Global Health Knowledge Collaborative: https://www.globalhealthknowledge.org/ • KM eToolkit (includes case studies): k4health.org/toolkits/km • KM in Global Health Programs eLearning course: https://www.globalhealthlearning.org/course/knowled ge-management-km-global-health-programs-0
- QUESTIONS???
- Follow us @nccmt Suivez-nous @ccnmo • Use Q&A to post comments and/or questions • ‘Send’ questions to All (not privately to ‘Host’) Q&A Participant Side Panel in WebExYour Comments/Questions 37
- Your Feedback is Important Please take a few minutes to share your thoughts on today’s webinar. Your comments and suggestions help to improve the resources we offer and plan future webinars. The short survey is available at: https://nccmt.co1.qualtrics.com/SE/?SID=SV_8jgs 2mHJXGOfJt3 38
- Poll Question #8 What are your next steps? I plan to … A. Access the Sharing Best Practices Tool. B. Read the NCCMT summary of the Best Practices Tool. C. Consider using Best Practices Tool. D. Tell a colleague about the Best Practices Tool. 39
- Join us for our next webinar Program Evaluation Toolkit May 11th from 1:00 – 2:30pm EST The Ontario Centre of Excellence for Child and Youth Mental Health, has developed a tool for planning and conducting program evaluation, accessing data sources and analysing data on an ongoing basis. Join us to learn more about how this method could be applicable to your organization. Register at: https://health-evidence.webex.com 40
- Follow us @nccmt Suivez-nous @ccnmo Funded by the Public Health Agency of Canada | Affiliated with McMaster University The views expressed here do not necessarily reflect the views of the Public Health Agency of Canada. For more information about the National Collaborating Centre for Methods and Tools: NCCMT website www.nccmt.ca Contact: nccmt@mcmaster.ca
Editor's Notes
- the NCCPH program is dispersed across the country with 6 National Collaborating Centres the National Collaborating Centre for Methods and Tools is located at McMaster University, in Hamilton 4 of the other NCC’s support the use of research evidence in specific public health content areas NCCMT and NCC Healthy Public Policy work across content areas the focus of NCCMT improving access to, and use of, methods and tools that support moving research evidence into decisions related to public health practice, programs, and policy in Canada.
- NCCMT offers a products and services to help apply research evidence in decision making This presentation today is going to provide an overview of the Online Learning Opportunities that NCCMT offers.
- The Tool for Sharing Internal Best Practices was produced with funding from the United States Agency for International Development in 2005. Since then, the emphasis has shifted somewhat to the systematic process for effective knowledge sharing and learning to inform better public health outcomes. During this webinar, I will share how we have institutionalized this knowledge management (KM) process and highlight some of the KM approaches for sharing best practices originally mentioned in the Tool.
- We believe the answer is through knowledge management.
- Ultimately, KM means different things to different people. An organization’s strategic objectives and goals can determine what KM means to that organization and can guide that organization’s definition. The definitions of KM abound. A recurring theme, though, is that KM is a process and a set of tools and resources that support an organization’s business objectives. As a result, it’s imperative that an organization that is interested in implementing a KM initiative identifies the objectives and goals of it, just like you do with any set of interventions. In this way, KM can be defined in the unique language of that particular organization.
- knowledge of what works (which may be identified/labeled as a best practice) must be produced, documented, shared, and used These benefits of KM mirror the benefits described of sharing best practices in the Tool for Sharing Best Practices.
- HOW We connect program managers and health workers to the latest health knowledge that helps them to act effectively. We work at the global, regional, and country levels to strengthen capacity of others to get knowledge into the hands of program managers and health workers who need it most.
- Most KM experts talk about 3 main components of KM: The people, the processes, and the technology. The “people” are the those who create and share knowledge. Collectively, they comprise the culture that nurtures and encourages knowledge exchange. The “processes” are the methods used to acquire, create, organize, share, and transfer knowledge. The “technology” refers to the mechanisms that facilitate knowledge exchange: They store and provide access to data, information, and knowledge created, acquired, organized, and exchanged by individuals in various locations. Likewise, in order to carry out a best practice initiative you need: People to facilitate identification and sharing of internal best practices, for example, by training or hiring staff to serve on a best practices team or act as a best practices coordinator; Processes and tools that are designed to share knowledge through reports, electronic discussions, and face-to-face meetings; and A commitment to take the time needed to identify, document, and share best practices.
- People to facilitate identification and sharing of internal best practices, for example, by training or hiring staff to serve on a best practices team or act as a best practices coordinator; Processes and tools that are designed to share knowledge through reports, electronic discussions, and face-to-face meetings; and A commitment to take the time needed to identify, document, and share best practices.
- Best practice initiatives generally employ two complementary strategies to share knowledge: These are examples of ways to capture and share explicit and tacit knowledge – which is ultimately a goal of knowledge management.
- Pull/Connect (Asking): Systems, processes, behaviors that support people seeking knowledge from other people. Asking may be one of the most effective ways to transfer knowledge. People we often ask if they need knowledge. For example, many doctors will say they “ask a colleague” if they are looking for information vs. looking up the information in a text book. It is quick, effective, allows for back and forth. Use approaches and techniques: after-action reviews, peer assists, twinning, study tours, and communities of practice. – AARs and CoPs are highlighted in the Tool for Sharing Internal Best Practices. Push/collect (Publishing): Systems, processes, behaviors that support people contributing their knowledge to some form of database. Develop publications and resources: policy briefs, guidelines, journal articles, manuals, job aids, and project reports;
- The steps in identifying and sharing best practices largely mirror the implementation phase or processes of the KM cycle.
- Institute processes, systems, and tools for learning before, during, and after an intervention. At K4Health, we regularly employ peer assists, after action reviews, needs assessments, and other KM techniques to look at what is working or had worked and what isn’t working. We also invite other from the organization or other organizations for brown bags and other meetings to share their experience implementing similar interventions in different contexts.
- Would you like more information on AARs?
- We often collect stories or case studies as part of our observation as well as to provide more context to the information that we gather as part of FGDs and interviews. Usually, this type of qualitative date is gathered at the beginning of our engagement with a local partner as well as at the mid-way point to adjust our activities if warranted. And it goes without saying that activities should be grounded in evidence.
- As I mentioned, we have a standard case study template as well as templates for a variety of other KM approaches that we employ that allow us to easily document our lessons learned. such as AAR, peer assist, storytelling, fail fair, CoP, NetMap, Depending on who the audience is for the best practice, will determine the media that we use for documentation purposes – blog, video, case study, guide, etc. – as well as where it is saved and with whom it is shared – whether that is internally and/or externally.
- Communities of practice can be a great vehicle for not only identifying best practices but also documenting and sharing them. The Implementing Best Practices (IBP) for Reproductive Health Initiative