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NCCMT Spotlight Webinar - Sharing Best Practices

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The Tool for Sharing Best Practices helps public health professionals by outlining five practical steps to share best practices throughout their organizations. Sharing best practices can help your organization learn from successes, replicate successful programs, and improve outcomes.
Find out more and how to use the tool: http://www.nccmt.ca/resources/search/84

NCCMT is one of six NCCs for Public Health in Canada. More on the NCCs at www.nccph.ca. Production of this webinar has been made possible through a financial contribution from the Public Health Agency of Canada. The views expressed herein do not necessarily represent the views of the Public Health Agency of Canada.

Published in: Healthcare
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NCCMT Spotlight Webinar - Sharing Best Practices

  1. 1. Follow us @nccmt Suivez-nous @ccnmo Funded by the Public Health Agency of Canada | Affiliated with McMaster University Production of this presentation has been made possible through a financial contribution from the Public Health Agency of Canada. The views expressed here do not necessarily reflect the views of the Public Health Agency of Canada.. Sharing Best Practices Presenter: Lisa Mwaikambo, MPH March 30, 2016 1:00 – 2:30 PM ET
  2. 2. Follow us @nccmt Suivez-nous @ccnmo Use Q&A to post comments / questions during the webinar • ‘Send’ questions to All (not privately to ‘Host’) Connection issues • Recommend using a wired Internet connection (vs. wireless), • WebEx 24/7 help line • 1-866-229-3239 Housekeeping 2 Q&A Participant Side Panel in WebEx
  3. 3. Follow us @nccmt Suivez-nous @ccnmo After Today The PowerPoint presentation (in English and French) and English audio recording will be made available. These resources are available at: PowerPoint: http://www.slideshare.net/NCCMT/ Audio Recording: https://www.youtube.com/user/nccmt/videos 3
  4. 4. Follow us @nccmt Suivez-nous @ccnmo Poll Question #1 How many people are watching today’s session with you? 1. Just me 2. 2 to 3 3.4 to 5 4. More than 5 4
  5. 5. Follow us @nccmt Suivez-nous @ccnmo Your profession? Put a √ on your answer (or RSVP via email) / Epidemiologist Management (director, supervisor, etc.) Allied health professionals (nurse, dietician, dental hygenist, etc.) Librarian Physician / Dentist Other 5
  6. 6. Follow us @nccmt Suivez-nous @ccnmo Sharing Best Practices http://www.nccmt.ca/resources/search/84 Episode 23 6
  7. 7. Poll Question #2 Where are you from? 1. BC 2. AB 3. SK 4. MB 5. ON 6. QC 7. NB 8. NS 9. PEI 10. NL 11. YK 11. NWT 12. NU 13. Outside Canada 7
  8. 8. NCC Infectious Diseases Winnipeg, MB NCC Methods and Tools Hamilton, ON NCC Healthy Public Policy Montreal, QC NCC Determinants of Health Antigonish, NS NCC Aboriginal Health Prince George, BC NCC Environmental Health Vancouver, BC 8
  9. 9. Registry of Methods and Tools Online Learning Opportunities WorkshopsMultimedia Public Health+ Networking and Outreach NCCMT Products and Services 9
  10. 10. Poll Question #3 What sector are you from? 1. Public Health Practitioner 2. Health Practitioner (Other) 3. Education 4. Research 5. Provincial/Territorial/Government/Ministry 6. Municipality 7. Policy Analyst (NGO, etc.) 8. Other 10
  11. 11. Follow us @nccmt Suivez-nous @ccnmo Lisa Mwaikambo, MPH Program Officer II Johns Hopkins Center for Communication Programs (CCP) Knowledge for Health (K4Health) Project Presenter 11
  12. 12. KM Approaches to Sharing Best Practices: A Tool for Sharing Internal Best Practices Lisa Mwaikambo, MPH Program Officer II Johns Hopkins Center for Communication Programs (CCP) Knowledge for Health (K4Health) Project
  13. 13. The essential question: To reach our goals, does everyone have the knowledge they need to do their job properly and effectively? …If not, how can we fix this situation?
  14. 14. Poll Question #4 What is Knowledge Management (KM)? 1. A vague, intellectual exercise that doesn’t apply to everyone. 2. The art of building websites and databases. 3. A technology solution to an organizational problem. 4. Something that some folks in your organization do – mainly those IT geeks or librarians – that isn’t applicable to my work. 5. None of the above. 14
  15. 15. What is Knowledge Management (KM) ? a) A vague, intellectual exercise that doesn’t apply to everyone. b) The art of building websites and databases. c) A technology solution to an organizational problem. d) Something that some folks in your organization do – mainly those IT geeks or librarians – that isn’t applicable to my work. e) None of the above.
  16. 16. Our definition of KM is… A systematic process of collecting and curating knowledge and connecting people to it so they can act effectively.
  17. 17. Analysis • Situation analysis • Stakeholder/ audience analysis • KM analysis Strategic Design • Develop Objectives • Select KM Interventions Evaluation • Knowledge • Practice • Network Characteristics • KM Capacity • Quality, Access, Coverage • Health System Strengthening Monitoring Reach, Usefulness, Usability, Satisfaction, KM Capacity, Network Characteristics , Lessons Learned, Best Practices Knowledge Management: A Systematic Process Implementation Johns Hopkins Bloomberg School of Public Health, Center for Communication Programs (JHUCCP) 2013
  18. 18. WHY Knowledge Management? • Helps translate tacit knowledge into explicit knowledge • Addresses information overload, or the problem of insufficient information • Reduces time spent looking for quality resources • Helps organize information so it is easier to find • Supports knowledge adaptation and translation • Helps take research to practice – crucial for scale-up • Improve decision-making and helps with behavior change • Reduces program costs, prevents “reinventing the wheel”
  19. 19. Ultimately, knowledge saves lives! Providing knowledge to program managers and health care providers saves lives.
  20. 20. Common Elements of KM and Best Practices Initiatives • People • Processes • Tools/Platforms/Tec hnologies
  21. 21. Poll Question #5 Which KM Processes are used as part of best practice initiatives? 1. Knowledge Needs Assessment 2. Knowledge Generation 3. Knowledge Capture 4. Knowledge Synthesis 5. Knowledge Sharing 22
  22. 22. Poll Question: Answer Best practices initiatives involve knowledge capture and synthesis (often in the form of publications and resources) and knowledge sharing (through electronic discussions, face-to-face meetings, etc.)
  23. 23. Best practice initiatives employ: Two complementary strategies: • Producing and disseminating written records, such as newsletters, reports, and databases (explicit knowledge) • Arranging for face-to-face contacts through meetings, coaching, consulting, communities of practice, etc. (tacit knowledge)
  24. 24. Poll Question #6 What type of KM approaches have you employed to capture and share best practices? 1. After Action Reviews 2. Communities of Practice 3. Knowledge Cafes 4. Share Fairs 5. Case Studies 6. Other 25
  25. 25. Examples of KM Approaches That Are Used in Best Practice Initiatives Adapted from: Barnes, S. and Milton, N. 2015. Designing A Successful KM Strategy: A Guide for Knowledge Management Professionals. Information Today, Inc., Medford, NJ.
  26. 26. Key Steps in Identifying & Sharing Best Practices 1. Look for successes 2. Identify and validate best practices 3. Document best practices 4. Create a strategic plan to share best practices 5. Adapt and apply best practices
  27. 27. Step 1: Look for Successes • Create the culture and space to intentionally learn from each other • Listen to staff • Identify performance problems or challenges
  28. 28. Poll Question #7 Have you ever participated in an After Action Review? 1. Yes 2. No 3. Not sure 29
  29. 29. Poll Question: Answer After Action Review is a simple process used by a team to capture the lessons learned from past successes and failures, with the goal of improving future performance. It is an opportunity for a team to reflect on a project, activity, event or task so that they can do better the next time. It can also be employed in the course of a project to learn while doing. AAR is a form of group reflection; participants review what was intended, what actually happened, why it happened and what was learned. One member of the group facilitates, capturing results on a flip chart or in a document.
  30. 30. Step 2: Identify & Validate Practices • Observe people, sites, and projects that are producing excellent results • Conduct focus group discussions and interviews with top performers • Identify contextual factors that support success • Review existing evidence and service statistics
  31. 31. Step 3 & 4: Document & Share Best Practices • Work with those involved in the practice • Write a description • Create a central repository
  32. 32. Step 5: Adapt & Apply • Bring people together in networks • Compare settings where the practice was developed and where it will be applied • Focus on transferring the idea behind the practice • Consider what external factors may need to be changed to make the situation more hospitable to the practice • Monitor the application
  33. 33. Recap Video
  34. 34. Additional KM Resources • Knowledge for Health website: https://www.k4health.org/topics/knowledge- management • Global Health Knowledge Collaborative: https://www.globalhealthknowledge.org/ • KM eToolkit (includes case studies): k4health.org/toolkits/km • KM in Global Health Programs eLearning course: https://www.globalhealthlearning.org/course/knowled ge-management-km-global-health-programs-0
  35. 35. QUESTIONS???
  36. 36. Follow us @nccmt Suivez-nous @ccnmo • Use Q&A to post comments and/or questions • ‘Send’ questions to All (not privately to ‘Host’) Q&A Participant Side Panel in WebExYour Comments/Questions 37
  37. 37. Your Feedback is Important Please take a few minutes to share your thoughts on today’s webinar. Your comments and suggestions help to improve the resources we offer and plan future webinars. The short survey is available at: https://nccmt.co1.qualtrics.com/SE/?SID=SV_8jgs 2mHJXGOfJt3 38
  38. 38. Poll Question #8 What are your next steps? I plan to … A. Access the Sharing Best Practices Tool. B. Read the NCCMT summary of the Best Practices Tool. C. Consider using Best Practices Tool. D. Tell a colleague about the Best Practices Tool. 39
  39. 39. Join us for our next webinar Program Evaluation Toolkit May 11th from 1:00 – 2:30pm EST The Ontario Centre of Excellence for Child and Youth Mental Health, has developed a tool for planning and conducting program evaluation, accessing data sources and analysing data on an ongoing basis. Join us to learn more about how this method could be applicable to your organization. Register at: https://health-evidence.webex.com 40
  40. 40. Follow us @nccmt Suivez-nous @ccnmo Funded by the Public Health Agency of Canada | Affiliated with McMaster University The views expressed here do not necessarily reflect the views of the Public Health Agency of Canada. For more information about the National Collaborating Centre for Methods and Tools: NCCMT website www.nccmt.ca Contact: nccmt@mcmaster.ca

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