This document summarizes a presentation on knowledge management and its application to healthcare commissioning. The presentation covers: 1) An introduction to knowledge management and the speakers. 2) An overview of how knowledge management can be applied, from applying existing knowledge to continuing to learn. 3) An example of how data on referrals is being used to improve referrals management. 4) A discussion of how knowledge management supports various stages of the commissioning process. 5) A librarian discusses resources for sourcing evidence to inform clinical practice and commissioning decisions. The overall message is that systematically capturing and sharing knowledge can improve healthcare outcomes and save costs by ensuring the right knowledge reaches decision-makers

1. Bringing knowledge to bear
on commissioning
Sue Lacey Bryant, Chief Knowledge Officer
11th
February 2011

2. “If Only we knew what we know”
“Knowledge is the
enemy of disease,
the application of
what we know will
have a bigger impact
than any drug or
technology likely to
be introduced in the
next decade”

3. Who are we?
Your virtual knowledge team:
• Anne Gray – Knowledge Officer,
NHS MK Public Health
• Linda Potter – Primary Care Librarian
Library services via a joint SLA
• Sue Lacey Bryant, Chief Knowledge Officer
plus Steve Hance, Project manager

4. The programme
1. What is Knowledge Management? Sue
2. KM - an ABC; starting at A Sue
3. KM in practice: informing referrals management Steve
4. KM from B-C Sue
5. Evidence into practice: Making an IMPACTE Linda
6. Informing commissioning decisions Anne
7. Keeping up to date Anne
8. Transferring knowledge Sue

5. 1. What is knowledge management?

6. • Using knowledge to improve business
performance, reduce costs and improve
quality
• Consciously moving the right knowledge
to the right people at the right time
to be translated into action to improve
organizational performance
Knowledge management is about:

7. Practical and pragmatic
• Applying knowledge
• Building ‘know-how’
• Continuing to learn

8. As Chief Knowledge Officer ...
• Ensure strategic and operational activity is informed
by sound evidence
• Ensure information requirements of projects, and of
consortia, are defined
• Ensure the business intelligence team is proactive,
streamlined, focused on users
• Stimulate approaches to capturing knowledge so
that ‘know-how’ is made explicit and transferred
• Manage the Library SLA to deliver proactive services
• Spread and embed good practice
• Support future configurations & current imperatives

9. Director of GP Commissioning
Consortia Development

10. Business intelligence team
Refining, analysing and combining,
and interpreting
D
A
T
A
I
F
O
R
M
A
T
I
O
N
Meaningful
Timely
Relevant
Quality
assured
Information customersData providers
Data Transformation
Support and education for data suppliers/customers, to improve data quality and information requests
Quality
assessed

11. Implementing primary care systems

12. Knowledge is everyone's business
Across the organisation including -
Communications and Engagement
Corporate Affairs
Human relations & organisational development
Information Technology
Public Health Intelligence
Quality and Standards
System Reform

13. 2. Knowledge management – an ABC
Starting at A

14. A = Applying knowledge
• Data on activity, cost, outcomes
• Research evidence on clinical outcomes and
cost effectiveness
• “Best practice” including models of service
• Patient experience

15. KM in practice: opportunities for innovation

16. Adjusted Clinical Groups system: ACGs
• 1 of several predictive models to target case management
• Identifies patients with a high disease burden— who may
benefit from review, improved coordination of care
• Focuses on developing & commonly occurring patterns of
morbidity - looking for convergence of risks defined by
diagnoses, use of health services and prescribing eg. seeing
multiple providers, taking multiple prescriptions
• Supports quality improvement; helps control varying levels of
co-morbidity amongst patients
• From John Hopkins University

17. 3. KM in practice
Informing referrals management
Steve Hance
Project manager, Referrals project

18. • The challenge:
Reducing un-warranted variation in activity and
outcomes of care to increase value and
improve quality
• The solution:
“The application of best practice is massively
beneficial to quality and productivity “
David Nicholson . HSJ 10/09/2009

19. Communication
• So much data: how come I never see it?
• Data : Referral Data, Referral data from Choose & book,
Monthly data report, Practice data, Low priorities data, Audit
data
• Evidence
• Kings Fund report, Understanding patients’ choices at the
point of referral, setting out evidence base and options report
• Communication
• www.qualitymk.nhs.uk , Newsletter – GP Consortia weekly
briefings, Consortia email bulletin, Ad hoc e-mails

20. Education: Learning opportunities
• Referrals wheel
• Top tips
• GP Referral LES
• Practice visits
• Sharing best practice
• Consortia meetings
• CPD events

21. Commissioning:
What next? How can we use these data?
• Identify areas which are performing
well/badly
• Formulate action plan to identify why
• Identify ‘spend to save’ opportunities eg
Lesion clinic?

22. Referrals support service

23. What works best for you in consortia?
• Reviewing the sample of documents on
referrals –
• How would you prefer to receive this
data/information?
– What format? Media?
– Presentation? Level of detail?
– From whom? Frequency?
• How should it be delivered to give you
maximum benefit?
• What else do you want to see/have available?

24. 4. Knowledge management
from B- C

25. B = Building Know-How
to improve performance

26. Establish commissioning
methodology
Commissioning, Disinvestment
and Contracting Manual, July 2010

27. NHS MK Model of improvement

28. C= Continuing to learn
• Master-classes
• 1:1 sessions
• Group presentations
• Shadowing
• Learning sets
• www.qualitymk.nhs.uk
• After Action Reviews
• Education steering group

29. www.qualitymk.nhs.uk

30. 5. Evidence into practice

31. Information specialists: skills
• Information retrieval:
sources, searching and
sourcing
• Information management
• Information skills training
• Research
• Synthesis
• Communications
• Web-editing skills

32. Making an IMPACTE
Improving Medical Practice
by Assessing CurrenT Evidence

33. 6. Informing commissioning

34. What information do you need?
• Best practice
– guidelines, service specifications, case studies
• How to run a clinical service
– location, processes, workforce, competencies
• Monitoring
– performance, outcomes, audit
• How much does it cost?
– health economics, cost benefit, prioritisation
• Tools
– NICE, DoH, public health

35. Helping you find the evidence
• NHS Evidence www.evidence.nhs.uk

39. Helping you find the evidence
• NHS Evidence www.evidence.nhs.uk
– “upgrade” due in April 2011
– Currently paid for though central agreements,
SHA and local libraries
• But there are lots of other resources too..

40. Commissioning resources
• Commissioning websites
• Expert Bodies eg RCGP, BMA, Pickering, CQC
• Other NHS trusts
• Social Care and Local Authority sites
• Statistical websites eg PHOs, Information Centre
Why not ask a librarian?
Ask the librarian to find the information
• searches based on individual requirements
• for individuals or teams eg Programme Boards
• appraise and summarise the results

41. Knowledge Officer
• Searching for information
– Retrieval, selection, appraisal, synopses
• Provide evidence to support pathway review
and service redesign
• Information skills training
• Links to MK Hospital and other NHS libraries
• Knowledge Zone: www.qualitymk.nhs.uk
• Keeping up to date

42. www.qualitymk.nhs.uk
information and resources
brought together by NHS Milton
Keynes to support the
development of GP Consortia

43. GP Consortia

44. Knowledge Zone

45. Local and national statistics

46. 7. Keeping up to date

47. How do you keep up to date?
• Question 1 - How do you keep up to date with
new evidence around clinical practice?
• Question 2 -How will you keep up to date with
new evidence/policies around
commissioning?
• Answer - Collection of alerting resources on
Quality MK website

48. Keeping up to date

49. 8. Your Invitation
Transferring knowledge to successor organisations
Workshop objectives
– Protecting knowledge assets
– Mitigate the risk of knowledge drain 2010-13
– Support GP consortia development
– Support system transition
Workshop outputs
– Identifying key assets
– Prioritised list that informs our planning
– Gap analysis of where we lack knowledge to meet our
organisational priorities 2010-13

50. The future?
• How can we better support current
imperatives?
• Who will manage knowledge in the future?