Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

ReTechCon India 2011

880 views

Published on

Emerging Technology for Retail / Technology for Emerging Retail

Published in: Technology
  • Be the first to comment

  • Be the first to like this

ReTechCon India 2011

  1. 1. Anand J Mehta Director, Asia Pacific Retail Vertical ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail
  2. 2. Content / Agenda <ul><li>Introduction </li></ul><ul><li>Mobility Trends 2011 </li></ul><ul><li>New Solutions Demand </li></ul><ul><li>The Next Generation Retail Enterprise </li></ul>
  3. 3. <ul><li>Rationale </li></ul><ul><ul><li>Unique customers segments, product and sales cycles </li></ul></ul><ul><ul><ul><li>Motorola Solutions - Government and Enterprise Focus </li></ul></ul></ul><ul><ul><ul><li>Motorola Mobility - Consumer Focus </li></ul></ul></ul><ul><ul><li>Increased strategic flexibility; strengthened management & operational focus </li></ul></ul><ul><li>Brand </li></ul><ul><ul><li>Both companies will continue to have access to the Motorola brand </li></ul></ul><ul><li>Intellectual Property </li></ul><ul><ul><li>Both companies to have industry leading patent portfolios </li></ul></ul>
  4. 4. Key Verticals – APAC Customers Government Transportation & Logistics Healthcare Manufacturing & Field Mobility Energy & Utilities Retail & Hospitality
  5. 5. Its not emerging – its here now, somewhere ! Schaumburg Holtsville Singapore United Kingdom United States Denmark Malaysia Israel China India Argentina Mexico Czech Republic Germany Brazil Canada Japan Poland Australia Sri Lanka
  6. 6. Mobility is an Ecosystem Serving Customers – Where, When and how they want What they want
  7. 7. Beyond the store…
  8. 8. Mobility Trends 2011
  9. 9. Hardware Trends 2011
  10. 10. Hardware Trends 2011 Live connectivity for staff and consumers
  11. 11. Application Trends 2011 CRM & Loyalty, Inventory Visibility & Coupon Apps
  12. 12. Application Trends 2011
  13. 13. Gartner Forecast 2011 Cloud Computing, Mobile Apps & Ubiquitous Computing
  14. 14. The Agile Supply Chain – Real Time Mobility at its best Shared Data Leads integration All parties co ordinate in alignment with customer needs Duplication minimized, core competencies allocated Pull Based : Real Time Data & Demand Harrison et al Agile Supply Chain Market Sensitive Virtual Bond SC Network Optimized Process Integration
  15. 15. <ul><li>Inventory Turns </li></ul><ul><li>Ordering </li></ul><ul><li>Receiving </li></ul><ul><li>Pricing </li></ul><ul><li>Marketing </li></ul><ul><li>Self Service </li></ul><ul><li>CRM </li></ul><ul><li>Loyalty Programs </li></ul><ul><li>Wireless Access </li></ul><ul><li>Security </li></ul><ul><li>Asset Tracking </li></ul><ul><li>Customer Facing </li></ul><ul><li>Personal Productivity </li></ul>In Store Mobility Solutions <ul><li>Point of Sale </li></ul><ul><li>Loyalty </li></ul><ul><li>Self Service </li></ul><ul><li>Mobile Payment </li></ul>Buying Experience Shopping Experience Productivity & Infra SCM & Inventory Mgt
  16. 16. In Store Mobility Solutions <ul><li>Point of Sale </li></ul><ul><ul><li>Line / Queue Busting </li></ul></ul><ul><ul><li>Mobile Point of Sale </li></ul></ul><ul><ul><li>Wireless Point of Sale </li></ul></ul><ul><ul><li>Age Verification </li></ul></ul><ul><ul><li>Auto Form Population </li></ul></ul><ul><ul><li>POS Scanning with Lasers or Imagers </li></ul></ul><ul><ul><li>POS Scanning with RFID readers </li></ul></ul><ul><li>Loyalty </li></ul><ul><ul><li>Loyalty Card Application for 2D readers </li></ul></ul><ul><ul><li>Point of Sale Digital Loyalty Scanning </li></ul></ul><ul><ul><li>Digital Loyalty Application Services </li></ul></ul><ul><li>Self Service </li></ul><ul><ul><li>Hotel Self Service Check In kiosks </li></ul></ul><ul><ul><li>Gift Registry (Purchasing) from kiosks </li></ul></ul><ul><ul><li>Personal Shopping System </li></ul></ul><ul><ul><li>Self Checkout kiosks </li></ul></ul><ul><li>Mobile Payment </li></ul><ul><ul><li>Mobile E-Ticket Applications </li></ul></ul><ul><ul><li>Mobile Poolside Ordering & Payment </li></ul></ul><ul><ul><li>Mobile Table Side Ordering & Payment </li></ul></ul><ul><ul><li>Mobile Seat Side Ordering & Payment </li></ul></ul><ul><li>Marketing </li></ul><ul><ul><li>Customer Assistance Kiosk </li></ul></ul><ul><ul><li>Electronic Marketing Kiosk </li></ul></ul><ul><ul><li>Special Promotions or Coupon kiosks </li></ul></ul><ul><ul><li>Mobile Electronic Marketing </li></ul></ul><ul><ul><li>Mobile Portable Kiosk Applications </li></ul></ul><ul><ul><li>Price Checker Kiosks </li></ul></ul><ul><li>Self Service </li></ul><ul><ul><li>Self Service Ordering kiosks </li></ul></ul><ul><ul><li>Prescription Refill kiosks </li></ul></ul><ul><ul><li>Drive Thru Prescription Processing </li></ul></ul><ul><ul><li>Deli, Meat, Bakery or Flower Ordering from Kiosk </li></ul></ul><ul><ul><li>Dressing Room Assistant </li></ul></ul><ul><ul><li>DVD and or CD Kiosk </li></ul></ul><ul><ul><li>Mobile Gift Registry (Creation) </li></ul></ul><ul><ul><li>Gift Baskets from kiosks </li></ul></ul><ul><ul><li>Shopping List Printing kiosks </li></ul></ul><ul><ul><li>Extended Inventory or Extended Aisle Kiosk </li></ul></ul><ul><ul><li>Product Location Mapping kiosks </li></ul></ul><ul><li>Wireless </li></ul><ul><ul><li>Guest Room HD - IPTV </li></ul></ul><ul><ul><li>Guest Room Wireless/Wired Services </li></ul></ul><ul><ul><li>Wireless Hot Spot Service </li></ul></ul><ul><ul><li>Wireless Public Access Applications </li></ul></ul><ul><li>CRM </li></ul><ul><ul><li>Mobile Escorted Shopping CRM </li></ul></ul><ul><ul><li>Mobile Client Profile (option with Clientelling) </li></ul></ul><ul><ul><li>In-Home Services </li></ul></ul><ul><li>Inventory </li></ul><ul><ul><li>Mobile Cycle Counts </li></ul></ul><ul><ul><li>Mobile Back Stock Replenishment </li></ul></ul><ul><ul><li>Mobile Inventory Taking </li></ul></ul><ul><ul><li>Mobile Honor Bar Applications </li></ul></ul><ul><ul><li>Mobile Out of Stock Alerts </li></ul></ul><ul><ul><li>Mobile Inventory Management with RFID readers </li></ul></ul><ul><ul><li>Mobile Perishable Inventory Taking </li></ul></ul><ul><ul><li>Wireless Support for Electronic Shelf Labels </li></ul></ul><ul><ul><li>Wireless Support for Perpetual Inventory </li></ul></ul><ul><li>Ordering </li></ul><ul><ul><li>Menu Planning and or Recipes </li></ul></ul><ul><ul><li>Mobile Shelf Space Planning Application </li></ul></ul><ul><ul><li>Mobile Planogram Compliance </li></ul></ul><ul><ul><li>Mobile Order Entry </li></ul></ul><ul><ul><li>Mobile Order Entry and Price Verification with PDF Shelf Labels </li></ul></ul><ul><ul><li>Mobile Special Ordering </li></ul></ul><ul><ul><li>Mobile Computer Automated Ordering (CAO) </li></ul></ul><ul><li>Receiving </li></ul><ul><ul><li>Mobile Receiving </li></ul></ul><ul><ul><li>Mobile Receiving with RFID </li></ul></ul><ul><ul><li>Mobile Receiving for DSD </li></ul></ul><ul><ul><li>Mobile Receiving for DSD with DEX </li></ul></ul><ul><ul><li>Mobile Quality Assurance Monitoring </li></ul></ul><ul><ul><li>Return to Vendor (RTV) Application </li></ul></ul><ul><ul><li>Mobile Store to Store Transfers </li></ul></ul><ul><li>Pricing </li></ul><ul><ul><li>Competitive Price Checking </li></ul></ul><ul><ul><li>Mobile Mark Downs with Printer Option </li></ul></ul><ul><ul><li>Mobile Price Changes with Printer Option </li></ul></ul><ul><ul><li>Mobile Price Verification or Shelf Price Audits </li></ul></ul><ul><li>Wireless Access </li></ul><ul><ul><li>Indoor/Outdoor Wireless Access </li></ul></ul><ul><ul><li>Information (PCI) Security & Remote Troubleshooting – AirDefense </li></ul></ul><ul><ul><li>Facility Connectivity/Backhaul </li></ul></ul><ul><li>Safety </li></ul><ul><ul><li>Safety Monitoring & Inspections </li></ul></ul><ul><ul><li>Communications with Public Safety Agencies </li></ul></ul><ul><ul><li>Incident Notifications/Mass Alerts </li></ul></ul><ul><li>Collaboration </li></ul><ul><ul><li>Business Radio Applications </li></ul></ul><ul><ul><li>Mobile Voice Connectivity </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>Mobile Security Mentoring </li></ul></ul><ul><ul><li>Mobile Video Camera Monitoring </li></ul></ul><ul><ul><li>Video and Site Security Applications </li></ul></ul><ul><ul><li>Staff/Guest Tracking/Locating </li></ul></ul><ul><li>Asset Tracking </li></ul><ul><ul><li>Mobile Asset Tracking </li></ul></ul><ul><ul><li>Mobile Facilities Management </li></ul></ul><ul><ul><li>Guest Room Maintenance Service Applications </li></ul></ul><ul><ul><li>Parking and Parking Lot Management </li></ul></ul><ul><ul><li>Managed Service for Remote Management of Devices </li></ul></ul><ul><li>Customer Facing </li></ul><ul><ul><li>Guided Selling </li></ul></ul><ul><ul><li>Prescription Processing with Imager </li></ul></ul><ul><ul><li>Curb Side Check In </li></ul></ul><ul><ul><li>Mobile Customer Survey/Feedback </li></ul></ul><ul><ul><li>Merchandise Locator </li></ul></ul><ul><ul><li>Merchandise Pick-up/ Big Ticket Sales </li></ul></ul><ul><ul><li>Mobile Item Look Up for price and inventory status </li></ul></ul><ul><li>Personal Productivity </li></ul><ul><ul><li>Mobile Emails </li></ul></ul><ul><ul><li>Human Resource kiosks </li></ul></ul><ul><ul><li>Mobile Task Management </li></ul></ul><ul><ul><li>Mobile Point of Sale Manager </li></ul></ul><ul><ul><li>Mobile Manager Dashboard </li></ul></ul>Buying Experience Shopping Experience SCM & Inventory Mgmt Infra & Staff Prod
  17. 17. In Store Mobility Solutions <ul><li>Point of Sale </li></ul><ul><ul><li>Line / Queue Busting </li></ul></ul><ul><ul><li>Mobile Point of Sale </li></ul></ul><ul><ul><li>Wireless Point of Sale </li></ul></ul><ul><ul><li>Age Verification </li></ul></ul><ul><ul><li>Auto Form Population </li></ul></ul><ul><ul><li>POS Scanning with Lasers or Imagers </li></ul></ul><ul><ul><li>POS Scanning with RFID readers </li></ul></ul><ul><li>Loyalty </li></ul><ul><ul><li>Loyalty Card Application for 2D readers </li></ul></ul><ul><ul><li>Point of Sale Digital Loyalty Scanning </li></ul></ul><ul><ul><li>Digital Loyalty Application Services </li></ul></ul><ul><li>Self Service </li></ul><ul><ul><li>Hotel Self Service Check In kiosks </li></ul></ul><ul><ul><li>Gift Registry (Purchasing) from kiosks </li></ul></ul><ul><ul><li>Personal Shopping System </li></ul></ul><ul><ul><li>Self Checkout kiosks </li></ul></ul><ul><li>Mobile Payment </li></ul><ul><ul><li>Mobile E-Ticket Applications </li></ul></ul><ul><ul><li>Mobile Poolside Ordering & Payment </li></ul></ul><ul><ul><li>Mobile Table Side Ordering & Payment </li></ul></ul><ul><ul><li>Mobile Seat Side Ordering & Payment </li></ul></ul><ul><li>Marketing </li></ul><ul><ul><li>Customer Assistance Kiosk </li></ul></ul><ul><ul><li>Electronic Marketing Kiosk </li></ul></ul><ul><ul><li>Special Promotions or Coupon kiosks </li></ul></ul><ul><ul><li>Mobile Electronic Marketing </li></ul></ul><ul><ul><li>Mobile Portable Kiosk Applications </li></ul></ul><ul><ul><li>Price Checker Kiosks </li></ul></ul><ul><li>Self Service </li></ul><ul><ul><li>Self Service Ordering kiosks </li></ul></ul><ul><ul><li>Prescription Refill kiosks </li></ul></ul><ul><ul><li>Drive Thru Prescription Processing </li></ul></ul><ul><ul><li>Deli, Meat, Bakery or Flower Ordering from Kiosk </li></ul></ul><ul><ul><li>Dressing Room Assistant </li></ul></ul><ul><ul><li>DVD and or CD Kiosk </li></ul></ul><ul><ul><li>Mobile Gift Registry (Creation) </li></ul></ul><ul><ul><li>Gift Baskets from kiosks </li></ul></ul><ul><ul><li>Shopping List Printing kiosks </li></ul></ul><ul><ul><li>Extended Inventory or Extended Aisle Kiosk </li></ul></ul><ul><ul><li>Product Location Mapping kiosks </li></ul></ul><ul><li>Wireless </li></ul><ul><ul><li>Guest Room HD - IPTV </li></ul></ul><ul><ul><li>Guest Room Wireless/Wired Services </li></ul></ul><ul><ul><li>Wireless Hot Spot Service </li></ul></ul><ul><ul><li>Wireless Public Access Applications </li></ul></ul><ul><li>CRM </li></ul><ul><ul><li>Mobile Escorted Shopping CRM </li></ul></ul><ul><ul><li>Mobile Client Profile (option with Clientelling) </li></ul></ul><ul><ul><li>In-Home Services </li></ul></ul><ul><li>Inventory </li></ul><ul><ul><li>Mobile Cycle Counts </li></ul></ul><ul><ul><li>Mobile Back Stock Replenishment </li></ul></ul><ul><ul><li>Mobile Inventory Taking </li></ul></ul><ul><ul><li>Mobile Honor Bar Applications </li></ul></ul><ul><ul><li>Mobile Out of Stock Alerts </li></ul></ul><ul><ul><li>Mobile Inventory Management with RFID readers </li></ul></ul><ul><ul><li>Mobile Perishable Inventory Taking </li></ul></ul><ul><ul><li>Wireless Support for Electronic Shelf Labels </li></ul></ul><ul><ul><li>Wireless Support for Perpetual Inventory </li></ul></ul><ul><li>Ordering </li></ul><ul><ul><li>Menu Planning and or Recipes </li></ul></ul><ul><ul><li>Mobile Shelf Space Planning Application </li></ul></ul><ul><ul><li>Mobile Planogram Compliance </li></ul></ul><ul><ul><li>Mobile Order Entry </li></ul></ul><ul><ul><li>Mobile Order Entry and Price Verification with PDF Shelf Labels </li></ul></ul><ul><ul><li>Mobile Special Ordering </li></ul></ul><ul><ul><li>Mobile Computer Automated Ordering (CAO) </li></ul></ul><ul><li>Receiving </li></ul><ul><ul><li>Mobile Receiving </li></ul></ul><ul><ul><li>Mobile Receiving with RFID </li></ul></ul><ul><ul><li>Mobile Receiving for DSD </li></ul></ul><ul><ul><li>Mobile Receiving for DSD with DEX </li></ul></ul><ul><ul><li>Mobile Quality Assurance Monitoring </li></ul></ul><ul><ul><li>Return to Vendor (RTV) Application </li></ul></ul><ul><ul><li>Mobile Store to Store Transfers </li></ul></ul><ul><li>Pricing </li></ul><ul><ul><li>Competitive Price Checking </li></ul></ul><ul><ul><li>Mobile Mark Downs with Printer Option </li></ul></ul><ul><ul><li>Mobile Price Changes with Printer Option </li></ul></ul><ul><ul><li>Mobile Price Verification or Shelf Price Audits </li></ul></ul><ul><li>Wireless Access </li></ul><ul><ul><li>Indoor/Outdoor Wireless Access </li></ul></ul><ul><ul><li>Information (PCI) Security & Remote Troubleshooting – AirDefense </li></ul></ul><ul><ul><li>Facility Connectivity/Backhaul </li></ul></ul><ul><li>Safety </li></ul><ul><ul><li>Safety Monitoring & Inspections </li></ul></ul><ul><ul><li>Communications with Public Safety Agencies </li></ul></ul><ul><ul><li>Incident Notifications/Mass Alerts </li></ul></ul><ul><li>Collaboration </li></ul><ul><ul><li>Business Radio Applications </li></ul></ul><ul><ul><li>Mobile Voice Connectivity </li></ul></ul><ul><li>Security </li></ul><ul><ul><li>Mobile Security Mentoring </li></ul></ul><ul><ul><li>Mobile Video Camera Monitoring </li></ul></ul><ul><ul><li>Video and Site Security Applications </li></ul></ul><ul><ul><li>Staff/Guest Tracking/Locating </li></ul></ul><ul><li>Asset Tracking </li></ul><ul><ul><li>Mobile Asset Tracking </li></ul></ul><ul><ul><li>Mobile Facilities Management </li></ul></ul><ul><ul><li>Guest Room Maintenance Service Applications </li></ul></ul><ul><ul><li>Parking and Parking Lot Management </li></ul></ul><ul><ul><li>Managed Service for Remote Management of Devices </li></ul></ul><ul><li>Customer Facing </li></ul><ul><ul><li>Guided Selling </li></ul></ul><ul><ul><li>Prescription Processing with Imager </li></ul></ul><ul><ul><li>Curb Side Check In </li></ul></ul><ul><ul><li>Mobile Customer Survey/Feedback </li></ul></ul><ul><ul><li>Merchandise Locator </li></ul></ul><ul><ul><li>Merchandise Pick-up/ Big Ticket Sales </li></ul></ul><ul><ul><li>Mobile Item Look Up for price and inventory status </li></ul></ul><ul><li>Personal Productivity </li></ul><ul><ul><li>Mobile Emails </li></ul></ul><ul><ul><li>Human Resource kiosks </li></ul></ul><ul><ul><li>Mobile Task Management </li></ul></ul><ul><ul><li>Mobile Point of Sale Manager </li></ul></ul><ul><ul><li>Mobile Manager Dashboard </li></ul></ul>Buying Experience Shopping Experience SCM & Inventory Mgmt Infra & Staff Prod 19 solution categories 100 + applications
  18. 18. APAC New Solutions Demand Administration of terminals Synchronization of applications Data backup Mobile Device & Content Management PSS Mobile Payment Mobile Loyalty
  19. 19. Jeff Bezos on Amazon’s Personalization Strategy APAC New Solutions Demand “ In the online world, businesses have the opportunity to develop very deep relationships with customers, both through accepting preferences of customers and then observing their purchase behavior over time, so that you can get that individualized knowledge of the customer and use that individualized knowledge of the customer to accelerate their discovery process.”
  20. 20. APAC New Solutions Demand
  21. 21. APAC New Solutions Demand Track & Trace Perishables' Management
  22. 22. AirDefense Solutions APAC New Solutions Demand
  23. 23. APAC Advanced Solutions Demand – PSS , RFID
  24. 24. RISE OF THE MOBILE WORKER INTRODUCING THE SMARTER CUSTOMER WELCOME TO PERPETUAL INVENTORY 3 KEY TRENDS CHANGING THE DYNAMICS OF RETAIL OPERATIONS THERE’S NO “PLACE” IN WORKPLACE EVOLVING CUSTOMER BEHAVIORS ADVANCEMENTS IN TRACKING
  25. 25. WORKFORCE MANAGEMENT VIDEO ANALYTICS TRIGGERS OUT-OF STOCK WORKER NOTICES AN ITEM IS OUT-OF-STOCK SCANS SHELF EDGE WITH DEVICE TO REPORT WFM QUERIES ASSOCIATES, ROLES & JOB QUEUE WFM DISPATCHES TASK TO RIGHT RESOURCE RESOURCE SEES TASK DETAIL ON DEVICE RESOURCE COMPLETES TASK AND CLEARS QUEUE MANAGER ACCESSES TASK METRICS, MONITORS MANAGER CREATES NEW TASK FROM DEVICE 1 3 5 7 9 2 4 6 8 Empower the Mobile Worker
  26. 26. IN STORE STOCK SHOPPER ASKS FOR INFORMATION ON JEANS ASSISTANT CHECKS PRODUCT AVAILABILITY INSTANT UPSELL OFFER MADE TO CLEAR OUT STOCK SHOPPER ACCEPTS THE OFFER OF SUMMER JEANS AND T-SHIRTS INFORMED ITEMS OF CORRECT SIZE ARE ON SHOP FLOOR RFID ALLOWS ASSISTANT TO LOCATE ITEMS IN SECONDS SHOPPER TRIES ON ITEMS IN CHANGING ROOMS RFID SYSTEM LOGS DIFFERENT SELECTIONS TRIED PURCHASE MADE, TAG ALLOWED TO LEAVE BUILDING 1 3 5 7 9 2 4 6 8 Real Time Asset Visibility
  27. 27. WAREHOUSE STOCK ORDERS RECEIVED AT WAREHOUSE WFM ASSIGNS TASK TO PICKERS PICKERS USE RFID TO LOCATE ITEMS AND RETRIEVE OUT OF STOCK ITEMS AUTO-REPLENISHED PICKERS CHECK TASK COMPLETE ON DEVICE ORDER CONSOLIDATED ONTO RFID TAGGED REUSABLE CONTAINER PALLET TRACKED ONTO OUTBOUND VEHICLE ITEMS TRACKED THROUGH DELIVERY TO CUSTOMER FOR FULL TRACEABILITY MANGER MONITORS AVAILABLE STAFFING AND WORKLOADS 1 3 5 7 9 2 4 6 8 Real Time Asset Visibility
  28. 28. MOBILE LOYALTY SHOPPER DOWNLOADS LOYALTY APP NETWORK SENSES SHOPPER, DETERMINES LOYALTY PROFILE PUSHES DIGITAL COUPON SHOPPER SCANS PRODUCT CODE IN-AISLE PRODUCT COMPARISON SHOPPER ASKS FOR ASSISTANCE USING KIOSK ASSOCIATE NOTIFIED, RESEARCHES PRODUCT AND COMPARISON ON DEVICE ARMED, ASSOCIATE RESPONDS TO SHOPPER SHOPPER PROCEEDS TO SELF-CHECKOUT, MCOMMERCE 1 3 5 7 9 2 4 6 8 Engage the Smarter Customer
  29. 29. FLOOD OF DATA INCREASING MOBILITY RESULTING IN A…
  30. 30. QUALITY BRINGING TOGETHER ADVANCED COMMUNICATIONS, COMPUTING AND MANAGEMENT CAPABILITIESTO ENSURE KEY DATA ATTRIBUTES INTELLIGENT USABILITY ACTIONABLE MOBILIZED SECURE Accurate, timely, current, breadth and depth of content Recognize patterns and trends, offer recommendations Meaningfully presented, available across platforms Useful information meaningfully delivered to workers Accessible at the point of user engagement Shield organizational boundaries, protect data resources Mobile Analytics – Live Tradable Information
  31. 31. ENHANCED INFORMATION CAPTURE ADVANCED DEVICES INTEGRATED COMMUNICATIONS ADVANCED APPLICATION SERVICES CONNECTED CUSTOMER SECURITY AND MANAGEMENT ADAPTIVE NETWORKING Next Generation Mobility Ecosystem – Competitive Advantage
  32. 32. The “Emerging” Retailer … “… we have set a national target to achieve 2-3% annual productivity growth for the next 10 years.” Minister of State for Trade and Industry Lee Yi Shyan “ A critical thrust of this national effort is the improvement of productivity in our SMEs . Our SMEs contribute half of Singapore’s GDP, and account for 6 out of every 10 persons employed .”
  33. 33. Anand J Mehta Director, Asia Pacific Retail Vertical ReTechCon India 2011 Emerging Technology for Retail / Technology for Emerging Retail

×