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Key Terms - Chapter One
Social Media in PR
● Public organizations
use social media
site to represent
brands and engage
with consumers
Major Concepts
● Trust
○ Social media users value trustworthy information
● Influence
○ battleground for influence to determine who we consider to be a
thought leader or idea starter
● Engagement
○ The collective experiences that readers or viewers have with a media
brand

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Key Terms Chapter One

  • 1. Key Terms - Chapter One
  • 2. Social Media in PR ● Public organizations use social media site to represent brands and engage with consumers
  • 3. Major Concepts ● Trust ○ Social media users value trustworthy information ● Influence ○ battleground for influence to determine who we consider to be a thought leader or idea starter ● Engagement ○ The collective experiences that readers or viewers have with a media brand