Mahmoud M. Ismail has over 10 years of experience in customer service, accounting, and management roles. He is currently the showroom manager at Hanna Company for furniture manufacturing and trade where he is responsible for sales, quality control, production, and customer service. Previously he has held roles as a financial controller, night auditor at various hotels, and accountant where he managed accounting books and reports. He is seeking a suitable position where he can utilize his expertise in areas such as customer service, teamwork, quality control, time management, and implementing action plans.

1. Mahmoud M. Ismail
8 may 1979 Married T: 961-70-266264 E: Mahmoudismail79@hotmail.com
Objective
Having the ability to handle complex assignments effectively & possessing the confidence to work as part of a
team or independently. I am presently looking for a suitable opportunity position with a forward thinking
company where I can excel, deliver & achieve his potential.
Areas of expertise
Customer service Team work Quality control Monitoring competitors
Negotiating Time management Social networking Implementing action plans
Academic
Byblos Institute , Doura , Bierut Chief accountant “TDS” (training diploma of specialty)
Handle : General accounting, TVA, tax reports ,social security one year diploma 2006
Lebanese Official Technical Institute T.S. (Technique Superieur) 2000 to 2004
M.I.S management information system
University Lebanese Major : “Law” two years undergraduate 1998 to 2000
Baccalauréat philosophie “St. Elie des pères carmes ” 1997
Career
Showroom manager - Hanna Company for furniture manufacturing and trade Mar 2009 – Present
Working a busy and high volume environment driving consistency. Responsible for improving the company
sale and keeping accurate records , checking the production and quality control of all customers orders.
Maintain good relation and understanding between the customers and factory
Duties:
Sales manager: responsible for selling, closing, servicing and expanding the current customer base.
Designed and developed the forms of invoices and production
Compiling and maintaining a customer database that documents appropriate customer information and contacts.
Manage relationship with suppliers, vendors, sponsors and internal clients.
Interior design: taking measurements on sites and drawing the design
Accounting: handles all sales invoices
Customer service, keeping all data clear and follow up after sales
Quality control, checking all items to insure customer satisfaction
Production officer- Batal Design center furniture manufacturing and sales Feb 2008-Mar 2009
Duties:
Responsible of all customers and showroom orders, checking the production line, manage the factory workers,
carpenters and painters
Financial controller
Reception night auditor - Grand Hotel Versailles 4 stars hotel Nov 2007- Feb 2008
Duties:
Handle all invoices for guests and suppliers maintain clean records of all finance operation of the hotel
Insure guests comfort and satisfied in the hotel

2. Night manager - “hotel Via Mina” Tripoli "boutique hotel" Apr 2006-Apr 2007
Closing day by day cash flow from hotel restaurant and reservations
Front desk agent - hotel “Via Mina” Tripoli (night auditor) Jun 2005-Apr 2006
Accountant - “Riad El-Omary office for official accounting” Tripoli Jan-Sep 2004
Manage all accounting books and reports
Certificates
2007 ISO management
2010 AutoCAD, 3D max, Photoshop certificates
Personalskills
Ability to work under pressure
Multitasking
Computer Hardware and software (MS. Office, omega, POS, EDM,) network
Excellent spoken and written knowledge of Arabic, English and French