What do I have to offer (Customer Care Skills)
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Some characteristics of what I have to offer. My current mobile number is 002 01117364900
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What do I have to offer (Customer Care Skills)
- 1. Fly Emirates Created by: Mr. Mohamed Abd El Moamen Mostafa Ibrahim
- 2. Cabin Crew Member Specifications What do you have to offer?
- 3. A Sincere Smile A SINCERE smile is the curve that makes everything straight
- 4. Communication Skills Let’s build bridges not walls It is not what you say, it’s how you say it
- 5. Empathetic Listening Start by listening to be listened afterwards
- 7. Proactive Be the starter and make the change and stop reacting according to the change
- 8. Team Player There is no “I” in team work, we work together, we win together
- 9. Co-operative Getting involved with any business needs my help
- 10. Languages Being bilingual will enable me to deal with different passengers
- 11. Persuasive Being honest and emphasize your talk by showing realistic proofs is the key to be believed
- 12. Negotiation Skills BATNA = Best Alternative to a Negotiated Agreement
- 13. Ability to deal with different cultures and behaviors Flexible enough to deal with different cultures and behaviors
- 14. The hard Equation is… Q-How can I satisfy the passenger even if I couldn’t help him / her? And the answer will be by showing these 4 things….
- 16. And above all
- 18. How to impress the positive attitude!? By finding a way to say “YES”
- 19. How to impress the positive attitude!? By being optimistic whatever happened to you
- 20. By all what has just said you will find your way to success
- 22. Mohamed Abd El Momen Mostafa Ibrahim • Name: Mohamed Abd El Momen Mostafa Ibrahim • Date of Birth : 21-December-1987 • E-mail: mohamed.abdelmoamen. mostafa@gmail.com • Mobile: +974 70151612 • Phone: +974 44370299