1. CURRICULUM VITAE
Minette Griffiths
PERSONAL DETAILS
Surname : Griffiths
First Name : Minette
Date of Birth : 4 November 1968
Age : 47
Contact Details : 071 816 4190
E:mail Address : minettegriffiths@gmail.com
Health : Excellent
Driver License
Address
:
:
Yes, Own Transport
Durbanville, Cape Town
Marital Status : Single (Divorced)
Smoker/Non Smoker : Smoker
Employment Equity : White Female – No Disabilities
EDUCATION
Success Correspondence College : 1987 Senior Certificate – Matric

2. TERTIARY EDUCATION, CERTIFICATIONS, TRAINING & COURSES
Steven Covey : Leadership Conference – 2004 / 05
7 Habits of HighlySuccessful People – 2005
XPert : XPert Methodology - 2004
Processes and Techniques - 2004
X-Sim – 2004
Advance Project Managementfor ProjectManagers – 2004 / 05
Fulcrum : MS Projects 2003 for Project Managers – 2004
MS Projects Access WEB for Project Managers – 2005 EPM
PM.Ideas : CAPM (Certified Associate ProjectManager) 2007 completed (I
have not written my certification exam)
: Prince2 Foundation & Practitioner (Not completed)

3. Career Summary
Company Position Position type Duration
HCL Axon
(Simba/Pepsico)
Senior Consultant/PMO
Support
Fixed term contract July 2015 to date
Arcelor Mittal HR & Contract Project
Support
Limited duration contract Sep 2014 to Nov 2014
Ares Africa Project SupportOffice
Manager
Permanent Aug 2012 to May 2013
JD Group for Britehouse Project Manager :
Training
Fixed term contract Aug 2011 to Jul 2012
SAB Miller Project Manager Finance
Transformation
Fixed term contract Nov 2010 to Jul 2011
Vodacom Project Coordinator &
Scheduler
Fixed term contract Aug 2010 to Sep 2010
I5 Project Manager Permanent Oct 2008 to Aug 2010
NPA (National
Prosecuting Authority)
Snr Project Manager &
Support
Contract Mar 2008 to Oct 2008
eBucks Snr Project Manager Permanent Feb 2007 to Feb 2008
Misys Snr Project Administrator
& Project Assistant
Contract Nov 2006 to Jan 2007
GSSC for PMSquare Project Manager &
Support
Contract Jul 2006 to Oct 2006
SARS Project Administrator &
Transformation Project
Manager
Fixed Term Contract Apr 2003 to Jun 2006
IDCS Project Coordinator,
Support& Scheduler
Permanent Sept 2003 to 24 Mar 2004
Dimension Data Channel
Solutions
Project Support& CRM Contract 8 Apr 2002 to 3 Feb 2003
References
Referee Name Designation and Company Contact Details
Suzette Marais Senior Programme Manager NPA & GSSC 082 457 3556
Elize Gouws HR at Ares Africa 011 033 8900
Mark Laming Hollard (ProjectSponsor) IT 083 675 6343
Nikki Prinsloo Project DevelopmentManager – SevenS a Division of IDCS 011 607 8100
Konje Chikune SARS eFiling (Colleague atInterFile – Supplier to SARS) 084 500 6333
Charlene Bezuidenhout Programme Manager Misys 078 800 7344
Michelle Roberts HR at eBucks 011 377 5027
SOFTWARE PACKAGES
 Full MS Office
 WordPerfect
 Microsoft Outlook
 MS Projects
 BrilliantAccounting
 Lotus Notes
 Intermediate SAPR3
 Access
 SourceSafe
 GhostWriter
 SAP Logistics,Customer Services &
Billing with SLA and without SLA
 MultiMate
 WordPerfect
 Internet
 Harvard Graphics
 Lotus Notes
 Siebel for Call Centres
 Primvera 6
 HEAT


4. Please note: CV starts with most recent position.
HCL Axon for (
Transport for City of Cape Town) May 2016 to date
Position Held Senior Consultant / PMO Support
Reason for Leaving Fixed duration contract (Iam looking for a more stable contract over a longer period of time)
Key Accountabilities and Responsibilities:
Implementation of SAP Solution w ith integrated legacy systemSupport to 30 Team Members on the Team and the Programme
Manager, Project Manager, Project Sponsor (Localand International).
Project monitoring and reporting
 Weekly status meetings and RAID updates
 Ensure all relevant documentation is saved on the customer portal TCT SharePoint
 Ensuring that governance pertaining to naming conventions is adhered to
 Daily SharePoint housekeeping on SharePoint
 Track Resource list and maintain an updated resource list due to systemaccess on clients systems locally and
internationally
 Ensure any new resourcesoff-shore or localhave the relevant access to the relevant systems prior to joining
 Ensure that required document quality is maintained
Project Finance:
 No Responsibility on this project
Resource Management:
 No Responsibility on this project.
HCL Axon for (Simba/Pepsico) July 2015 to date April 2016
Position Held Senior Consultant / PMO Support
Reason for Leaving Fixed duration contract (Iam looking for a permanent position)
Key Accountabilities and Responsibilities:
 Implementation of SAP Solution w ith integrated legacy systemSupport to 20 team members and the Programme
Manager, Project Manager, Project Sponsor (Localand International).
Project monitoring and reporting
 Weekly status meetings and RAID updates
 Ensure all relevant documentation is saved on the customer portal PEPNET
 Create new users on client internalIDM system, remove resources fromIDM systemupon completion of their contracts
and/or resignations
 Ensure all timesheets are captured and correct
 Carry out pre commencement site inspections and visits as necessary
 On site coordination and problem solving
 Implement and monitor quality controland benchmarking procedures
 Required quality is maintained
 Managing change requests as and w hen required
Project Finance:
 Create monthly invoices for time & material, fixed price, stage gate exit and expenses fromiTime (Internal HCL System)
 Present monthly invoices for fixed Price, time and expenses to backoffice in India for invoicing
 Present monthly invoices to client for payment and resolve any queries

5.  Monthly consolidation of overtime
Resource Management:
 Overseeing all the casualstaff, cleanersetc. and ensuring that the entire Facility (offices)is acceptable each day
 Performance manage staff as and when required to enable them to achieve their KPIs’
 Liaising w ith contract staff and temporary staff management to report on individuals KPIs’, risks and change requests on
PPM system
 Weekly Status Deck for leadership meetings
 Weekly Integration Deck of all streams for guidance meetings
 Publishing of all documentation on PPM and PEPNET for auditing purposes and project purposes (to enable Localand
Overseas stakeholders to have a view and understanding of exactly where we’re at on the project
 Weekly timesheet consolidation from iTime System
 Monthly Consolidation of Overtime, (Leave in Lieu of Overtime as this is a fixed price contract), Weekly
 Monthly tracking of T&M Resources time
 Monthly billing for T&M Contract, FP Contract, Stage Gate Deliverables and Expenses. Consolidation of Project Plan
 Updating and tracking of Project Plan on a w eekly basis (pulling reports/activities fromMSP for Weekly Team meetings)
 Assist CM & Training Leads w ith compilation of Project Plans and Training Material consolidation
 Auditing of Infrastructure for Training venues
 Infrastructure Audit of current band w idth and networking requirements for Post Go-Live testing
 Overseeing all the casualstaff, cleanersetc. and ensuring that the entire Facility (offices)is acceptable each day
 Consolidation of all timesheets for billing purposes as project changed fromFP to T&M
 Updating and uploading of all relevant documentation to PEPNET
 Managing Cancellations and New Requests on PPM
 Stakeholder engagement
Arcelor Mittal Newcastle September 2014 to November 2014
Position Held HR & Contract Consultant / Project Support
Reason for Leaving Limited duration contract
Key Accountabilities and Responsibilities:
 The objective of this project w as to re-align the furnace (surface mining) for Arcelor Mittal in New castle. My role w as to
scope the project, draw up the project plan w ith deliverables, assign the resources, create the job descriptions for the
resources and introducing performance management tool and setting up of a process to be able to measure resources
against deliverables and their respective KPIs’.

 Ensuring timesheets submitted bi-w eekly for payroll
 Resolving all w age queries
 Ensuring all resource contracts are up to date and loaded onto the system
 Updating of existing and new , contracts
 Ensuring all contracts meet w ith required legislation
 Conducting GAP Analysis
 Compiling of project plan and updating of project plan daily for site meetings
 Implementing revised contracts based on GAPAnalysis to bring organisations froman As-Is To-Be sate
 Compiling contract review and renewalproject plan
 Implementing contract To-Be plan
 Liaison w ith allstakeholder internaland external
 Overseeing any HR issues and escalating to relevant HR Managers
 Auditing and approvalof timesheets and contracts
 Update on daily progress
 Review of daily Health & Safety Issues and ensuring that H&S daily “Toolbox” talk activities and files are kept up to date
 Maintain and create all relevant project documentation, attending daily progress meetings as and w hen required
Coordinate communication betw een staff and third parties acting on behalf of the client
 Introducing KPIs’ and setting process up to enable management and staf f to measure KPIs’ accordingly
 Efficiently and competently manage problems - w hen things go off plan (due to scope-creep, changed requirements with
change control, missed deadlines etc.) bring them back on plan or create a new plan w ith the assistance of key-
stakeholders
 Intimately understand the requirements of the project and ensure that w orkproceedson-spec

6.  Evaluate deliverables prepared by the team to make sure the w orkmeets requirements and maintains the required level of
quality
 Constantly monitor and report on the progress of a project to all stakeholders constantly monitor and exploit variation order
opportunities
 Track and report team hours and file expense reports
 Analyse project costs compared to budget
ARES Africa August 2012 to May 2013
Position Held Project Support Office Manager
Reason for Leaving Resigned
The objective of the Programme w as to ensure that the mine operate optimally by implementing w orld class technologyand
standards. The programme also touched on technology for human less mining. Being able to measure performance of resources
assigned to the project against their KPIs’.
Key Accountabilities and Responsibilities:
 Overseeing fullfunctionality of the Project Office at Goldfields
 Managing Trans4Mine Portfolio and other business project identified by Steerco
 Delegating projects to project governors
 Compilation of project schedules, scopes, businesscases, riskregisters, RACI and all other project related documentation
 Weekly reporting and presenting of reports to Steerco
 Day to day staff issues
 Measuring team and client resources against KPI’s
 Introducing project methodology and setting targets for deliverables
 Resource allocation
 Dealing w ith internaland external stakeholders on a daily basis
 Auditing and approvalof timesheets
 Ensuring document management systemw as kept up to date and published on a daily basis
 Quality assurance of allproject plans and consolidation of all project plans into the PSO Portfolio
 Compilation of budgets and monitoring of budgets
 Workgroup (Team assignment of tasks and updates)
 Sorting and filtering of projects and tasks
 Tracking project via baseline / criticalpath
 Budget and costing
 All supplier contract reviewsand renewals with Finance, HR and Procurement
 Linking of projects to sub-projects
 Facilitating of project scheduling
 Facilitating of progress meetings
 Evaluate and report on progress against project plan
 Escalate areas for assistance timeously
 Produce a monthly report in the format required by each project contract
My duties included but w ere not limited to the follow ing;
 Ensure all project controldocumentation is in place and procedures conveyed to allparties involved in the project
 Project Execution Plan
 Project Programme / Schedule
 Procurement Trackers
 Information management and Procedures
 Change controland management procedures
 Reporting procedures and templates
 Risk Registers
 Key issues logs,
 Logistics Plans
 Health and Safety Management plan and procedures
 Handover documentation for project completion and sign off
 Upload of all project info onto EMP Live
 Communications, coordination and reporting; throughout the different stages of the project
 Ensure scope of servicesand timeframes are understood by all parties involved

7.  Arrange, Chair and record meetings
 Design development and Coordination
 Value engineering
 Pre start meetings
 Project Kick off meetings
 Weekly Project Progress updates
 Risk and Change meetings
 Project Handover & Close out meetings
 Written & Verbalcommunication betw een allparties involved in the project
 Ensure all relevant stakeholders are engaged for on-site inspections and sign offs.
 Liaise w ith landlords and externalparties w ith regards generalrequirements and restrictions.
Project monitoring and reporting
 Carry out pre-commencement site inspections and visits as necessary
 On site coordination and problem solving
 Implement and monitor quality controland benchmarking procedures
 Assist project quantity surveyorswith valuations and measurements as necessary
 Inspect w orks progressively to ensure
 Programme Sequence and Timelines are met
 Required quality is maintained
 Correct materials and specifications are adhered to
 Arrange timely inspection and testing sign off by the relevant stakeholders as required
Project close out:
 Inspect w orks for issue of practicalcompletion certificate.
 Manage the close out process of snagging and quality controlprocedures
 Obtain all relevant sign off for client occupation
For Britehouse Consulting
JD Group August 2011 to June 2012
Position Held Training Project Manager and Support to Programme Manager
Reason for Leaving Limited duration contract
The objective of this Programme w as to implement the SAP systemw hilst replacing legacy systems with new front end systems and
SAP as the back end system.
Key Accountabilities and Responsibilities:
 Managing the implementation and delivery of training for an entire new front end financialsystemfor JDGroup (total
amount of people approximately 8000)
 Training of all FSAM’s, FSGM’s and other financial and retail support staff
 Supplier contract review with finance and procurement
 Monitoring and controlling of my section of the project plan and reporting on same on a w eekly basis
 Escalating any major issues and/or risks
 Managing and implementing and delivering of training for new financial systems for JDGroup (totalamount of people
trained w as in the region of 8000) I had technicaltraining developers that loaded final approved training material
developed
 Setting KPIs’ for staff to be measured against new processespertaining to new systems
 Ensuring acceptance through change
 Training all Regional FSAM and FSGM staff and stores (totalfor Wave D - 3856)
 Ensuring training material meets company standards and w ere loaded onto simulations that w ere linked w ith the
assessment tool(January 2012)
 Ensuring training material w ere loaded onto Eppiplex for simulation training
 Identifying of 14 regional training venues and co-ordinating properties and facilities to set up venues
 Monitoring of training assessments on Moodle and reporting to executives
 Extensive liaison w ith stakeholders w ith regard to the delivery of training and readiness

8.  Weekly status reporting
 Tracking, scheduling and monitoring of training and budget
 Budget tracking and monitoring
 Reporting daily on how many people have completed assessment and updating in project plan
 Ongoing communications betw een myself and the Financial Area Manager and the Financial General Managers due to the
changes in the project on a bi-w eekly basis
Additional Duties and Responsibilities:
 Working w ith the deployment team to ensure that after training people, w e were there to support and hand-hold w ith
regard to navigation on the new integrated systems.
SAB Miller November 2010 to July 2011
Position Held Project Co-ordinator and Support Finance Transformation
Reason for Leaving Fixed term contract
Key Accountabilities and Responsibilities:
I w as approached by KPMG as a freelance Project Consultant to assist w ith the Transformation Project w ith regard to the
outsourcing of certain financialactivities to India. My main responsibilities w as to ensure that all project documentation is kept up to
date w ithin the KPMG methodology. This included w eekly reporting and presentations to Exco. Regular communications to internal
stakeholders and the service provider in India.. My duties included but w ere not limited to the follow ing:
Project monitoring and reporting
 Carry out pre commencement site inspections and visits as necessary
 On site coordination and problem solving
 Implement and monitor quality controland benchmarking procedures
 Assist project quantity surveyorswith valuations and measurements as necessary
 Inspect w orks progressively to ensure
 Programme Sequence and Timelines are met
 Required quality is maintained
 Correct materials and specifications are adhered to
 Arrange timely inspection and testing sign off by the relevant stakeholders as required
Project close out:
 Inspect w orks for issue of practicalcompletion certificate.
 Manage the close out process of snagging and quality controlprocedures
 Obtain all relevant sign off for client occupation
 Manage the process of documentation for handover of the project
 Obtain final completion sign off fromrelevant parties
 Issue of O&M documentation for sign off
Vodacom Aug 2010 to Sep 2010
Position Held Project Co-ordinator Scheduler MPesa
Reason for Leaving Fixed term contract
Key Accountabilities and Responsibilities:
The objective of this short term assignment w as to scope the MPesa Project, to f acilitate the scopie of the MPesa Project w ith
internal and externalStakeholders.
I5 October 2008 to July 2010 (Consulted for a few hoursa day during August 2010)
Resigned
Position Held Snr Project Manager
The objective of this project w as to implement GreatPlanes to replace the current financialapplication and integrate legacy systems,
this w as a full SDLC Solution Implementation. The outputs of this project had an effect on business as usualand this led to me
having to re-look Job Descriptions together w ith the relevant HR resources and setting measurable KPIs’.
Key Accountabilities and Responsibilities:
This project I basically ran solo w ithout support fromi5 Directors, I recruited and build my ow n team to deliver, I set performance
management tools in place to measure my team.
Project monitoring and reporting

9.  Managing the delivery of the Project in partnership w ith Stakeholders and Team members
 Relationship management betw een i5 and client
 Approvalof all time sheets for externalconsultantsand my team
 Monthly invoicing
 Forecast
 Identification of projects w ithin other Projects to generate increased revenue Business Units
 Ensure elimination of duplication of effort by producing realistic schedule that is transparent
 Involving team and customer in scheduling to ensure buy-in and successfuldelivery of project
 Tracking of schedule to meet not only deadlines but remain w ithin budget w ithout compromising quality
 Strict change controlmeasures to ensure that neither cost, quality or time effectswillresolve in a low quality delivery of
product
 Managing of externalcontracts forcontractorsand/or suppliers, ensuring that such contractsis closed-out in time to eliminate
costs to company or client and their performance against the signed and approved Project Plan
 Ensure successfulimplementation of GP v10.0 w ith minimum customisation, w hilst managing budget, time frames
 Resources and ensuring quality, Full PM function and PMBOK methodology throughout the project life cycle
 Facilitation of scoping session, workshops and weekly progress project meetings, Direct reporting to Steercomand EXCO
 Weekly reporting on budget and project performance, timesheet and invoicing, budget forecast review and update
 Ongoing liaison w ith client to ensure prompt payment of invoices
 Negotiate and Manage key stakeholder w ants, needs and expectationsin-line w ith realistic project deliverables and package
capability
 Compliance w ith legislation
 Monitor, controland update project plan
 Monitor and controlall outputs
 Quality assurance of training material
 Resource contract renewaland termination at time due to poor Performance
National Prosecuting Authority
(NPA) March 2008 to October 2008
Reason for Leaving Terminated Contract
Position Held Snr Project Manager & Support to Programme Manager
Key Accountabilities and Responsibilities:
The objective w as to set-up a functionalPMO that w illdeliver Quality and Value add Projects w ithin the NPA.
Project monitoring and reporting
 Stakeholder relationship management betw een PMO and other NPA Business Units together w ith externalservice providers
such as Symbology International, CSSIR and NGOs’
 Identify additional projects w ithin Business Units, Ensure elimination of duplication of effort between projects
 Managing ow n Projects such as: OCM, MyNPAMyValue, Change Management, AnnualReport and SOCA TCCs’
 Performance management of suppliers and resourceson my Projects
 Weekly and monthly reporting
 Representation of the PMO at Exco on a monthly basis
 Monitor & Control Tender applications
 Chair of Tender Board
 Facilitation of Scoping sessions
 Set-up on Templates and Policies and Procedures for PMO
 Assisted Programme Manager in setting up Project Management Office establishment and rollout
 Assisted Programme manager functions managing 33 projects at NPA to a value of R26M per annum
 Budget forecasting and tracking, Presentations to Exco
eBucks) February 2007 to February 2008
Reason for Leaving Resigned / Head Hunted by NPA (previous Programme Manager)
Position Held Snr Project Manager
The objective of this role w as initially to set-up a functionalPMO. I w as the only Project Manager in eBucks and had to manage a
broad spectrumof projects.
Project monitoring and reporting
Key Accountabilities and Responsibilities:
 Implementation of PMO w ith all functionalities
 Sole responsibility for the compiling and executing of relevant project plans that pertain any project identified w ithin eBucks
environment
 I had to create KPIs’ for all project resources as this was a new environment for eBucks to operate w ithin a PMO and mange
performance of internaland externalresources
 Hand holding and constant guidance and on the job training

10.  Monitoring of all projects to ensure the achievement of all project objectives according to project plans as w ellas the
achievement of all project deadlines and timelines w ithin project budgets
 Conduct health and sanity checks on projects fromother business units
 Compilation Task Log of actions as per the various different project plans, as w ellas follow ing up daily on outstanding actions
w ith all relevant parties together w ith distribution of TaskLogs and Issue logs
 Revision and renew alof supplier contractswith Finance and Procurement, Responsible for holding JAD sessions with the
stakeholders and project team members to ensure that the correct information is extracted
Misys November 2006 to January 2007
Reason for Leaving Offered permanent position w ith eBucks
Position Held SnrProject Administrator & Project Assistant
Key Accountabilities and Responsibilities:
 Update of all schedules and daily reports for client (Standard Bank)
 Attend meting on-behalf of Programme Manager and other relevant project meetings
 All Administrative duties pertaining to project statistics, time sheets, budget allocation etc.
 Research and analysis of PMO toolkits for Misys SA.Compiling of documentation in support of PMO Toolkit vs utilising
Benchmark.Scheduling of Project Plans for Bus.
 Liaising w ith India to determine development progress on Software forclient
 Troubleshooting w ith developers on software deliverables and resolving issues, identifying risks and recording risks in log
 Ensuring Test plans and Functional documentation are submitted timeously to client
 Compilation of all relevant project documentation
 Weekly reporting and progress meetings, Maintain and update issue log.
Pm² Consulting July 2006 to January October 2006
Reason for Leaving Unsecure contract with client
Position Held Project Manager & Support Programme Manager
The objective of this project w as to set-up a PMO w ithin the GSSC, train GSSC team leaders
Key Accountabilities and Responsibilities:
 Implementation and sustainability of PMO w ithin GSSC Business Units
 Development of PMO Toolkit w hich included new job descriptions forGSSC employees that had to move over into a project
environment
 Setting up of KPIs’
 Performance manage internal and client resources
 Development and Training of Team Leaders for Project roles
 Scheduling of Project Plans for Bus
 Creation of a Generic Project Plan for Bus’
 Meeting w ith stakeholders to obtain buy in to PMO
 Compilation of all relevant project documentation
 Training MSP and PMBOK to GSSC team leaders
 Weekly reporting and progress meetings
SARS January 2005 to June 2006
Reason for Leaving Fixed term contract
Position Held Change Management Specialist Projects (Team Leader)
Key Accountabilities and Responsibilities:
 Project scheduling and planning
 Compiation of all relevant project documentation and budgets
 Stakeholder management internal and externalspecifically eFiling
 Communication internal and external
 Weekly and monthly reporting
 Risk register and escalation of risks
 Leading team on the eFiling Project for regionalroll-out and training
 Facilitation of Scoping sessions, Minutes of project meetings
 Any other ad-hoc activities as requested, ongoing communications w ith 4 major externalstakeholders i.e Banks, ongoing
internal w orkshopsmainly w ith CPT and KZN Contact Centres i.e. staff readiness
 Staff Change readiness and communications internally
 I w as part of the panelto interview candidates for CallCentre Manager positions specifically pertaining to eFiling
SARS April2004 to January 2005
Position Held Snr Project Administrator to Programme Manager
Key Accountabilities and Responsibilities:
 Tracking Project Plans and ensuring that deliverables are met timeously and escalating slippages to Programme Manager
 Tracking of Project budget against cost centre on SAP via Finance Department
 Compilation of Generic Project Plans
 Compiling of Task Log of actions as per the project plan w ithin 48hrs of completion and sign-off of project plan
 Compilation of positional papers and business and budget for submission to EXCO
 Weekly consolidation of progress reports and project plans, Monthly consolidated progress reports

11.  Follow -up on all outstanding issues on a daily basis
 Distribution of task logs and reports w ith relevant slippage to all stakeholders
 Chairing of w eekly progress meetings in the absence of the Programme Manager
 Daily and ongoing communication betw een PMs’
 PAs’ on their respective projects and report directly to Program Manager
 Set-up and facilitating SOW sessions with Team Leaders
 Compilation of all daily, w eekly and monthly statisticalinformation relating to the ambit of resourcesjob descriptions
 Compilation of all daily, w eekly and monthly statisticalinformation relating to the ambit of your job description.
SevenS Technologies (Pty) Ltd a
division of IDCS (Pty) Ltd
: 1 September 2003 to 24 March 2004
Position EmployedIn : Project Co-Ordinator / Planner
Current Position : Project Co-Ordinator / Manager / Administrator
Referee : Dr. Warren Moollan – Director
Ms. Nikki Prinsloo – Development Manager
Reason for Leaving : Resigned
Key Accountabilities and Responsibilities:
 Compile task log of actions as per the project plan w ithin 48 hours of completion of project plan
 Follow -up on outstanding actions w ith relevant parties on a daily basis
 Distribute updated tasklog on a daily basis in the event of slippage or changes and update tasklog
 Update task log and follow -up collect artefacts and archive on Source Safe
 Archive artefactsin Source Safe
 Set up meetings for Project Managers and Business Analystsand attend meetings on their behalf fromtime to time as may be requested
 Ensure minutes of all meetings are taken, draw n up, signed off and distributed w ithin 24hrs of meeting and archived on Source Safe
 Ensure that Agenda is distributed to all parties 24hrs before meeting
 Update task log w ith action points frommeetings and follow up on all action points and ensure all deadlines are met
 Ensure that w orksorder is compiled and approved before in line w ith project charter and signed off by customer
 Meet w ith customer to compile and agree a reasonable / fair budget w ithin customer perimeters and company perimeters
 Ensure no that budget is presented to customer and signed off and that resources has been identified and included in budget accordingly
 No overspends occur fordepartment
 Ensuring all financialdocumentation for Product Development and Delivery is processed timeously
 invoices and timesheets submitted to customer for payment, Compilation of all daily, w eekly and monthly statisticalinformation relating to
the ambit of your job
 Achieve company and account / department strategic objectives
 Physically demonstrate the living of the SevenS values every day
 Implement and utilise the problem solving tools available to you
 100% of all issues resolved within 24 hours OR 3 alternatives have been presented to your manager w ithin 24 hours
 4 Ideas introduced and implemented annually
 1 Warm lead to be generated every quarter for sales to follow-up and close business on
 Generate sales for the business
Dimension Data Channel Solutions : 8 April2002 to 3 February 2003
Position EmployedIn : Project Administrator / Co-Ordinator
Current Position : Customer Support Services Supervisor/ Customer Relationship Manager
Referee : Santa Pieterse
Reason for Leaving : Contractor – Contract not renew ed due to retrenchments
Key Accountabilities and Responsibilities:
 Customer Support Services Supervisor/ Customer Relationship Manager
 Ensuring customer has valid SLA w hen a request logged and value of SLA is not exceeded
 Over time and standby budget is monitored and not exceeded and engineers complete timesheets
 Ensuring that no w orkis done on customer site until such time the necessarypurchase order is obtained as per the quotation sent to
customer
 Monthly breakdow n of billable income to Departmental Executives
 Monthly invoicing, On-going communication w ith accounts department to ensure payment received fromcustomers, Ensuring that alert is
placed on Siebel to notify callcentre if a customer has not paid their account and communicating w ith customer, Monthly billing of billable
customer requests logged, and documents pertaining to invoice is collated and submitted to accounts department, Compiling a monthly
report as to the relevant billable for the month, Ensuring targets set is met, Quarterly and Annualreport w ith allsupporting documentation
submitted to Customer Sales Executive and Dimension Data Contracts Manager to re-negotiate new SLA
 Ensuring customer has valid SLA w hen a request logged and value of SLA is not exceeded
 Over time and standby budget is monitored and not exceeded and engineers complete timesheets
 Ensuring that no w orkis done on customer site until such time the necessarypurchase order is obtained as per the quotation sent to
customer

12.  Monthly breakdow n of billable income to Departmental Executives
 On-going communication w ith accountsdepartment to ensure payment received fromcustomers
 Ensuring that alert is placed on Siebel to notify callcentre if a customer has not paid their account and communicating w ith customer
 Monthly billing of billable customer requests logged, and documents pertaining to invoice is collated and submitted to accounts
department
 Compiling a monthly report as to the relevant billable for the month, Ensuring targets set is met
 Resource performance management
 Quarterly and Annualreport w ith allsupporting documentation submitted to Customer Sales Executive and Dimension Data Contracts
Manager to re-negotiate new SLA
 Ongoing, daily and constant communication w ith my customers and ongoing courtesy calls
 Training and ongoing communication of Policies and Processes to engineering staff fromtime to time as and w hen any amendments
and/or additions w ere made
 Ensuring 100% adherence to processesat all times by engineers, customers and call centre
 Maintaining a professionalapproach at all times w hilst communicating w ith my peers and/or customers and/or management
 Flexibility, understanding of human error and faults and ensuring corrective action is taken w here and when necessary and
communicating w ith relevant parties
 Understanding the various customers’needs and requirements and adhering to customer policies and processes
When I took over there w ere no customer recons or any details on the systemas to customer information and SLA’s, the entire systemw as
set-up by myself, call flow sand escalation procedures(AS-IS TO-BE) all policies and procedures allprocesses.
 Ensuring that project time line w ith many hours and costs are projected correctlyon MS Projects
 Monitoring man hours against budget on project daily and reporting any irregularities
 Ensuring that times of the various engineers, business analystsand project managers are kept correctly on accessand excelfor costing
purposes against project plan
 Opening of new projects on the systemw ith allrelevant documentation and ensuring that file is split correctly and processed through its’
various stages
 Ensuring man hour budget is not exceeded as this is the only cost factor that can be exceeded as product cost is fixed
 Report any irregularities to the project manager verbally and in w riting
 Compiling w eekly report of timesheets and cost / budget, Liaising w ith Dimension Data Procurement department to ensure that orders are
placed on time w ith overseas suppliersand to trackthese orders and landing dates
 Sourcing various sub-contractorsfromtime to time if no skilled engineers available to deliver on project and ensuring that the necessary
SLA is signed w ith these outside suppliers
 Attending project meetings w hen project manager unavailable and reporting backto project manager verbally and in w riting
 Liaising w ith customers on an on-going basis, Faxing, filing and building up of contact database per project and ensuring that all contact
details for customers are 100% correct at alltimes, specific to each project
During my time at Dimension Data I took the employee of the month aw ard for4 consecutive months.
Ultra Network Solutions A Division of
Affinity Logic
: March 2001 – 13 March 2002
Position EmployedIn : PA to Technical Manager/Sales Manager and General Manager
Current Position : Project Co-Ordinator (7 months)
Reason for Leaving : Retrenched
Key Accountabilities & Responsibilities:
 Attending w eekly status meetings w ith directorsand customer and providing fullupdate and statistics
 Compiling monthly report w ith allsupporting documentation and corrective actions and attending meetings
 Liaising betw een customer and manufacturer to ensure production deadlines are met and quality is not compromised
 Ensuring that manufacturer adheres to originalspecification of design of product
 Liaising betw een customer and software developer to ensure correct version of software is implemented and that software is tested
extensively before rolling out on customer sites, Stockcontrol, Sourcing of sub-contractorsand ensuring that sub-contractorsmaintain
high standard
 Monthly reconciliation of account and ensuring that expenditure is w ithin budget or project
 Reconciliation of petrol account, Reconciliation of overtime and standby, Reconciliation of cellular accounts,
 On-going communication w ith accountsdepartment and ensuring payment is received
 Ensuring that invoice together w ith all supporting documentation is handed to customer timeously and copies of all documents are kept
on file
 Managing project through its life cycle w ith 6 engineers and various sub-contractors
 Performance management of my direct reports and External service providers
 Co-Ordinate roll-out plan of project 100% and implementation of roll-out plan
 Providing updates on project – all aspects
 Ensuring that calls logged by customers after installation is attended to timeously
 Ensuring Policies and Processes with regard to project is in place and communicated
 Designing of all documentation – service and implementation related
 Ensuring dow n time is kept to the minimum and accessing why problems are being experienced
 Educating customers on call logging procedure
 Keeping logs and records of all sites installed and ensuring all customer details are 100% correct and kept up to date on data base

13. International Computers (SA) Limited
– ICL
: February 2000 to 1 March 2001
Position Held : Corporate Sec / PA to Ops. Director
Ubambo Investment Holdings Ltd : (mid) 1998 to 2000 (beginning)
Position Held : Executive Secretary / PA to 4x Directors
Industry : Health, Business Development, Technology and Trade & Industry / Office Administrator
Referee : Zw elakhe Mankazana (w illprovide contact details upon request)
Yusuf Mahommed (w illprovide contact details upon request)
Young & Rubicam : 1 January 1996 to June 1998
Position Held : PA to Ops. Director/New Business Development Director
Lumley Employee Benefits : 1 January 1992 to 31 December 1995
Position Held : PA to MD / Fund Administrator
Barclays Bank – (First National Bank) : 21 April1985 to 31 December 1991
Position EmployedIn : Copy Typist
Position Upon Resignation : Supervisor – Wits University Agencies. Also held various positions within the banking industry.
PERSONALITY TRAITS:
I am:
 Persuasive
 A team player
 Driven
I can :
 Liaise at all levels
 Adhere to policies and procedures
 Use my initiative
 A good organiser
 Hard-w orking
 A quick learner
 Responsible
 Handle pressure
 Adapt easily
 Prioritise
 Professional
 Well groomed
 Versatile
 Meticulous
 Motivated