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Let’s review your communication style!
Cooperative Competitive
hesitant Decisive
Compromising Insistent
Quiet Talkative
Supportive Demanding
Cautious Risk taking
I perceive myself as somewhat………
Disciplined Easy-going
Controlled Expressive
Formal Casual
Cautious Care free
Restrained Impulsive
Introverted Extroverted
I perceive myself as somewhat………
Personal communication style
Low
dominance
High
dominance
High sociability
Low sociability
Personal communication style
Low
dominance
High
dominance
High sociability
Low sociability
How to agree?
If you can see other person’s point of view……..
There is no need to be right all the time.
Remove your egos from the discussion and
focus instead on the subject matter.
Make a real effort to see
where the other person is coming from.
How to agree
Value under a special circumstance Value of someone’s special experience
How to agree: Who is right?
How to agree: let’s debate
Men are logical, women are intuitive!
Reject sweeping generalization but
see whether you agree with any aspect
of generalization
How to agree: what you perceive?
Change your perception to look at things in different way
How to disagree?
If you do not know how to disagree, you will never
have a beautiful mind.
Those who disagree in rude and aggressive way
Those who disagree in order to show they are winning
Those who disagree in bullying way
Those who disagree to demonstrate their superiority
Those who disagree because they have been taught that is what conversation is about
How to disagree: disagreeing ways, which one you like?
How to disagree: who is more beautiful?
Harsh way of expressing disagreement
Polite way of expressing disagreement
e.g., that is wrong, that is poor logic
e.g., I am not sure I follow your reasoning
I can think of an alternative explanation
How to disagree: interpretation?
Could this mean USA is less law abiding?
“The World Bank said in 2008, if you earn less than $1.25
a day you are poor. It’s likely that the vice president said it
based on this,” he said. (U Ye Htut, Minister for
Information)
Burma’s leaders are under fire for being out of touch after
the country’s vice president reportedly insisted that a little
over US$2 was a sufficient daily income. (Vice president
speech)
“Even the cheapest meal can cost you K800. How dare
you say K2000 is enough to survive,” one Facebook user
complained.
How to disagree: interpretation?
How to disagree: Is it right?
Selective perception
Stereotype Prejudice
Selective perception
How to disagree: ± emotion
Emotion can be reaction to events. It follows from prejudice and stereotype.
Emotion can determines the way the events are perceived.
How to differ?
Children in a family can be different from each other but may all be
equally loved by their parents.
How to differ: what do you think?
How to differ: what do you think?
If we raise the selling price of our service fees,
Fewer people will want to buy and we shall lose money
People will regard it as a prestigious service – we may get even more clients.
How to differ: what do you think?
Man: need more salt
Woman: enough salt
Half-empty
Too much glass Red wine
Half-full
How to differ: How they see it?
Spell out the difference
Spell out the reasons for the difference
Accept the differences
How to agree
How to differ
How to be interesting?
If you are interesting, people will want to be with you. People will seek
your company. People will enjoy talking to you.
How to be interesting: information
If you have no special information and are not doing anything special
How can you be interesting?
How to be interesting: what if?
“What if” approach is playing with ideas.
Open-minded
As logical as possible
If I were you…..
How to be interesting: possibilities and alternatives
Possibilities and alternatives can make the discussion more interesting.
You have a brain tumor.
There is no way to cure.
You have a brain tumor.
There are a number of ways
to respond.
A 10-year boy asked DASSK that
What will you first if you were the president?
DASSK replied that
What do you want me to do?
How to be interesting: think outside of box
If you have two coins totaling 11p, and one of the coins is not a penny,
what are the two coins?
If you were alone in a deserted house at night, and there was an oil lamp,
candle and firewood and you only have one match, which would you light first?
What can you put in a wooden box that would make it lighter?
The more of them you put in the lighter it becomes, yet the box stays empty.
How to be interesting: think outside of box
Which side of a cat contains the most hair?
How many birthdays does a typical woman have?
Is it legal for a man to marry his widow’s sister?
A farmer has 15 cows, all but 8 die. How many does he have left?
How to be interesting: think outside of box
You are running in a race. You overtake the second person. What position are you in?
In the same race, if you overtake the last person, then you are in what position?
Three of the glasses below are filled with orange juice and the other three are empty.
By moving just one glass, can you arrange the glasses so that the full and empty glasses alternate?
How to be interesting: think outside of box
How to listen?
A good listener is very nearly attractive as a good talker.
"You cannot truly listen to anyone and do anything else at the same time."
- M. Scott Peck, psychiatrist and author, best known for The Road Less Traveled
L I S T E NL I S T E N
How to listen: getting value
Looking for a value
Finding a known value
“Most people do not listen with the intent to understand; they listen with the intent to reply”
Stephen R. Covey
How to listen: notice, repeat back & question
Key words: adjectives
Repeat back
Question
How to listen: two focuses
Expression of opinion
Create one side of argument
Matter of interest arising
from what is hearing despite
not relevance to the case
1
2
New information
Alternative perception
Diff experience
Parallel Thinking
Six hats (short sequence): first ideas
Blue: Set the focus and define the subject
White: Lay out what we know about the
situation
Green: Generate ideas
Six hats (short sequence): Evaluation (PMI)
Green: Generate ideas and alternatives
Black: Identify difficulties and dangers
Yellow: Search for benefits and values
Six hats (short sequence): Explanation
White: Gather information
Green: Generate ideas and alternatives
Six hats (long sequence): Problem solving
Blue: Define the problem
Green: Generate possible solutions
White: Look at all available information
Yellow: Check the feasibility of each solution
Black: Assess the weaknesses of each solution
White: Match between solutions and information
Red: Choice of final solution
Blue: Clarify the creative need
Green: Generate ideas
White: Look at all available information
Yellow: Find the benefits of the ideas
Black: Identify the faults in the ideas
Red: Decide how we feel about the idea
Blue: Summarise the exploration
Green: Remove faults
Six hats (long sequence): Creative effort
Six hats (long sequence): Decision
Blue: Define what we need to decide
Green: Generate and review alternatives
White: Assess what is known about the situation
Yellow: Assess fit of the alternatives
Black: Assess lack of fit of the alternatives
Black: Assess the decision
Blue: Summarise and plan next steps
Red: Make a decision
No matter how many mistakes you make or how slow you progress.
You are still ahead of everyone who isn’t trying.
Tony Robbins

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How to have a beautiful mind

  • 2. Let’s review your communication style!
  • 3. Cooperative Competitive hesitant Decisive Compromising Insistent Quiet Talkative Supportive Demanding Cautious Risk taking I perceive myself as somewhat………
  • 4. Disciplined Easy-going Controlled Expressive Formal Casual Cautious Care free Restrained Impulsive Introverted Extroverted I perceive myself as somewhat………
  • 8.
  • 9. If you can see other person’s point of view……..
  • 10. There is no need to be right all the time. Remove your egos from the discussion and focus instead on the subject matter. Make a real effort to see where the other person is coming from. How to agree
  • 11. Value under a special circumstance Value of someone’s special experience How to agree: Who is right?
  • 12. How to agree: let’s debate Men are logical, women are intuitive! Reject sweeping generalization but see whether you agree with any aspect of generalization
  • 13. How to agree: what you perceive? Change your perception to look at things in different way
  • 14. How to disagree? If you do not know how to disagree, you will never have a beautiful mind.
  • 15. Those who disagree in rude and aggressive way Those who disagree in order to show they are winning Those who disagree in bullying way Those who disagree to demonstrate their superiority Those who disagree because they have been taught that is what conversation is about How to disagree: disagreeing ways, which one you like?
  • 16. How to disagree: who is more beautiful? Harsh way of expressing disagreement Polite way of expressing disagreement e.g., that is wrong, that is poor logic e.g., I am not sure I follow your reasoning I can think of an alternative explanation
  • 17. How to disagree: interpretation? Could this mean USA is less law abiding?
  • 18. “The World Bank said in 2008, if you earn less than $1.25 a day you are poor. It’s likely that the vice president said it based on this,” he said. (U Ye Htut, Minister for Information) Burma’s leaders are under fire for being out of touch after the country’s vice president reportedly insisted that a little over US$2 was a sufficient daily income. (Vice president speech) “Even the cheapest meal can cost you K800. How dare you say K2000 is enough to survive,” one Facebook user complained. How to disagree: interpretation?
  • 19. How to disagree: Is it right? Selective perception Stereotype Prejudice Selective perception
  • 20. How to disagree: ± emotion Emotion can be reaction to events. It follows from prejudice and stereotype. Emotion can determines the way the events are perceived.
  • 21. How to differ? Children in a family can be different from each other but may all be equally loved by their parents.
  • 22. How to differ: what do you think?
  • 23. How to differ: what do you think? If we raise the selling price of our service fees, Fewer people will want to buy and we shall lose money People will regard it as a prestigious service – we may get even more clients.
  • 24. How to differ: what do you think? Man: need more salt Woman: enough salt
  • 25. Half-empty Too much glass Red wine Half-full How to differ: How they see it?
  • 26. Spell out the difference Spell out the reasons for the difference Accept the differences How to agree How to differ
  • 27. How to be interesting? If you are interesting, people will want to be with you. People will seek your company. People will enjoy talking to you.
  • 28. How to be interesting: information If you have no special information and are not doing anything special How can you be interesting?
  • 29. How to be interesting: what if? “What if” approach is playing with ideas. Open-minded As logical as possible If I were you…..
  • 30. How to be interesting: possibilities and alternatives Possibilities and alternatives can make the discussion more interesting. You have a brain tumor. There is no way to cure. You have a brain tumor. There are a number of ways to respond.
  • 31. A 10-year boy asked DASSK that What will you first if you were the president? DASSK replied that What do you want me to do? How to be interesting: think outside of box
  • 32. If you have two coins totaling 11p, and one of the coins is not a penny, what are the two coins? If you were alone in a deserted house at night, and there was an oil lamp, candle and firewood and you only have one match, which would you light first? What can you put in a wooden box that would make it lighter? The more of them you put in the lighter it becomes, yet the box stays empty. How to be interesting: think outside of box
  • 33. Which side of a cat contains the most hair? How many birthdays does a typical woman have? Is it legal for a man to marry his widow’s sister? A farmer has 15 cows, all but 8 die. How many does he have left? How to be interesting: think outside of box
  • 34. You are running in a race. You overtake the second person. What position are you in? In the same race, if you overtake the last person, then you are in what position? Three of the glasses below are filled with orange juice and the other three are empty. By moving just one glass, can you arrange the glasses so that the full and empty glasses alternate? How to be interesting: think outside of box
  • 35. How to listen? A good listener is very nearly attractive as a good talker.
  • 36. "You cannot truly listen to anyone and do anything else at the same time." - M. Scott Peck, psychiatrist and author, best known for The Road Less Traveled L I S T E NL I S T E N
  • 37. How to listen: getting value Looking for a value Finding a known value “Most people do not listen with the intent to understand; they listen with the intent to reply” Stephen R. Covey
  • 38. How to listen: notice, repeat back & question Key words: adjectives Repeat back Question
  • 39. How to listen: two focuses Expression of opinion Create one side of argument Matter of interest arising from what is hearing despite not relevance to the case 1 2 New information Alternative perception Diff experience
  • 41.
  • 42. Six hats (short sequence): first ideas Blue: Set the focus and define the subject White: Lay out what we know about the situation Green: Generate ideas
  • 43. Six hats (short sequence): Evaluation (PMI) Green: Generate ideas and alternatives Black: Identify difficulties and dangers Yellow: Search for benefits and values
  • 44. Six hats (short sequence): Explanation White: Gather information Green: Generate ideas and alternatives
  • 45. Six hats (long sequence): Problem solving Blue: Define the problem Green: Generate possible solutions White: Look at all available information Yellow: Check the feasibility of each solution Black: Assess the weaknesses of each solution White: Match between solutions and information Red: Choice of final solution
  • 46. Blue: Clarify the creative need Green: Generate ideas White: Look at all available information Yellow: Find the benefits of the ideas Black: Identify the faults in the ideas Red: Decide how we feel about the idea Blue: Summarise the exploration Green: Remove faults Six hats (long sequence): Creative effort
  • 47. Six hats (long sequence): Decision Blue: Define what we need to decide Green: Generate and review alternatives White: Assess what is known about the situation Yellow: Assess fit of the alternatives Black: Assess lack of fit of the alternatives Black: Assess the decision Blue: Summarise and plan next steps Red: Make a decision
  • 48. No matter how many mistakes you make or how slow you progress. You are still ahead of everyone who isn’t trying. Tony Robbins

Editor's Notes

  1. How to Play the What If Brain Game The Objective: To learn whether, through no-biggie experiments, you can change the way you look at life, achieve a goal, or kick a bad habit – without feeling like any of it is a Very Big Deal. There are only a few rules: What Ifs are all experiments, and nothing about the outcome is a Very Big Deal. It’s just fun to play. It doesn’t matter what other people think about the experiments you run by saying What If. If you don’t like the outcomes after a few trials, you can adjust the experiments or just move on. As long as you’re unattached to any specific outcome, and as long as you play it truthfully and without manipulation in mind, it is a success, even if it fails, because you’ve learned something new about how you navigate your life. Here’s what you do: Notice Something In  Your Life That Causes You Problems For me, it most definitely was worrying and over thinking, which led to being controlling when people didn’t do what I thought they needed to do in order for me to be happy. For you, it could be that you get very angry when people disagree with you, or the fact that you don’t eat as nutritionally as you’d like, or that you can’t motivate yourself to write that novel because it’s such a Big Deal and who wants to read about a blind English peasant girl who finds the meaning of life in pretzel making, anyway? Whatever it is, notice it and be honest that it’s YOU that’s actually creating the problem by way of your inaction or your reaction. Then .. Start Thinking About Potential What Ifs Once you’ve played the game a few times, this part comes completely naturally, immediately upon noticing that you’re causing your own mental anguish. Just start thinking about the alternative ways you can react to something, or the alternatives to your inaction. “What if I just sat down and wrote a page of my novel?” Or “What if I let go of my need to be right, and let that other person believe what they want to believe?” Or even, “What if I just go out and walk for 15 minutes and then decide whether or not I want to play the What If game about exercising again tomorrow?” It ain’t no big thang. For me, my initial What If was this: “What if I just let go, stopped worrying about this situation, and smiled instead? What if I just do one thing to move forward, make one little decision, and then let go and see what happens until I’m ready to play the next What If?” Put Your What If Into Action Once you isolate the What If you want to act on, you actually do it. But it’s no big deal, because it’s just an experiment. Just to see what might come of changing the way you behave, perceive, or do for a little while. It’s a mystery, what might come of it! Real-life example: When Skip lost his job, I started down my road of worry. Two days into it, I said, “Wait. What if I just let go and believe that everything’s going to work out all right?” So I put that What If into action. Within days, the situations that led to the Crunchy Betty Natural Market had played themselves out, and let me tell you people, Skip has embraced his role and is enthusiastic about being a part of it, and things are going exceptionally well in ways I couldn’t have experienced if I’d been Miss Worry-Until-Everyone-Around-You-Hates-Your-Face. And even though we’re SO busy right now, I keep playing “What If” every time I start to feel stressed out or worried. And – NO WAY – it’s actually a blast! Notice the Outcome Without Being Discouraged Again, this harkens back to the rules of the game. You cannot be attached to a potential outcome. You just have to notice what happens. Did you spend the rest of your day writing? Did you feel more at peace because you moved on with your day positively, even though that chick with a stupid opinion ticked you off? Did you feel great after going for a walk? Those were great outcomes! Experiment with the same What If again until it just becomes your new way of being. (New Way Of Being seems more official. Let’s go with that.) However, you might find that your What If made someone else react to you in a weird way. Perhaps your What If was something like, “What if instead of continuing this fight with my husband, I just look at him, tell him I love him, and that we can discuss it again in a few days if we still think we need to.” And his reaction was, “WOMAN! I AM NOT DONE. YOU ARE WRONG AND I AM RIGHT.” And then he stomped off and went to the garage and drank beer and fixed his car with a wrench or a nut or whatever you fix cars with. Well, that might not have been a great outcome. The first time. But you might want to try the same What If again, because you know in your heart that, when you’re both comfortable with that What If, it will lead to better communication. Don’t Give Up On Your What-If Until You’ve Experimented a Few Times You cannot develop muscle without repetition, unless you’re the Incredible Hulk. So be prepared to run the same What If a few times to fully decide whether or not it’s a new way of doing things that you’ll make a part of your life forever. When you get used to asking What If, you’ll start noticing that your reactions to situations are easier, more peaceful, and open to SO many more possibilities. What if you just … try it for a little while? In the Game of What If, EVERYONE Wins   Do you want to pick one thing to start playing the What If Brain Game about? What do you think your first What If should be? We can chat about it here, but remember, there are winners. And the winners are ONLY going to be the people who play, but it just so happens that if you play, you win. That’s how it works
  2. 10P & 1P match hole
  3. Outside One No – he is dead eight
  4. Second Cannot overtake the last person