2. Plan of the Presentation
Rationale of the Study : Definition and Prospects of WPV
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Types of Workplace Violence
Cognitive stages of WPV and warning signs
How can we Prevent it : Possible ways
Example : Case
3. Any Act which intimidates , abuses threatens and assaults an employee whether at work place or off-site
work is considered as WPV
WPV is independent of the size of the firm or organization. It is ultimately dependent upon the behavior
that the employees /people exhibit.
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5. Types of Workplace Violence
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Criminal intent:
● Created by someone who
does not belong to workplace
(robbery, vandalism any crime leading to violence)
Customer/ Client intended:
● Directed against Employee by
customers, clients or any other who
provide services to organization
and vice versa
6. ➔ Worker-on-Worker
● Violence against authority, colleague, co-
worker or manager
➔Personal Relationship:
The person doesn't have any relationship with
workplace but have a personal relationship with
an employee.
8. Cognitive Model
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→ Aggressive response is a result of perceived Injustice
→ These responses are not spontaneous
→ It follows a gradual process
→ Three Cognitive Stages:
1. Assessment of Injustice
2. The Accountability Stage
3. Decision to React to Injustice
9. Stage 1: Assessment of Injustice
→ Victim makes a judgement about the events
→ Actual events compared to perceived Injustice
→ If there is a deviance then the victim perceives it as Injustice
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10. Stage 2: The Accountability Stage
→ Who is the responsible person
→ Who to Blame for inappropriate action
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11. Stage 3: Decision to react to Injustice
→ The victim shows his Response towards Injustice
→ Selects a particular form of violence
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12. How does this help ?
Organization can find a person likely to commit a workplace violence
The preventive measures can be applied before the violence takes place.
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13. Keys of resolution ● Open communication
● Conflict management trainings
● Counselling services
● Establish clear code of conduct
● Employee Screening
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14. Strategies
❖ Raise value of relationship among team members
❖ Encourage the acceptance of individual differences
❖ Implement security programs to protect employees
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