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Workplace violence ppt


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Workplace violence ppt

  1. 1. WORKPLACE VIOLENCE © Command Security. All rights reserved. Printed in the United States of America. No part of this presentation may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or use of any information-storage or retrieval system, for any purpose without the express written permission of Command Security. Registered trademarks of Command Security and its’ subsidiaries in the United States are used throughout this work. Use of trademark symbols “TM” is limited to one or two prominent trademark usages. Trademarks understood to be owned by others are used in a non-trademark manner for explanatory purposes only, or ownership by others is indicated to the extent unknown. Module 5
  2. 2. Classroom Procedures Risk Assessment About Me
  3. 3. August 3, 2010
  4. 4. DEFINITION OF WORKPLACE VIOLENCE <ul><li>Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting </li></ul><ul><li>A workplace my be any location either permanent or temporary where an employee performs any work-related duty </li></ul>
  5. 5. ACTS OF WORKPLACE VIOLENCE <ul><li>Aggravated assault </li></ul><ul><li>Sexual assault </li></ul><ul><li>Product tampering </li></ul><ul><li>Sabotage </li></ul><ul><li>Homicide </li></ul><ul><li>Acts committed during robberies </li></ul>
  6. 6. IS WORKPLACE VIOLENCE AN EPIDEMIC? <ul><li>The Center for Disease Control says: </li></ul><ul><ul><li>Workplace violence has reached “epidemic proportions” </li></ul></ul><ul><ul><li>There are roughly 111,000 violent incidents per year </li></ul></ul><ul><ul><li>There are roughly 50 - 1,000 workplace homicides per year </li></ul></ul>
  7. 7. WORKPLACE VIOLENCE <ul><li>Is the second leading cause of death in the workplace overall </li></ul><ul><li>Is the leading cause of death in the workplace for females </li></ul><ul><ul><li>1 out of 20 women will be the victim of a stalker </li></ul></ul>
  8. 8. WHAT CAUSES VIOLENT ACTS? <ul><li>Disgruntled employees </li></ul><ul><li>Domestic disturbance </li></ul><ul><li>Delusional person </li></ul>
  9. 9. DISGRUNTLED EMPLOYEE <ul><li>Long tenure </li></ul><ul><li>Stressor causes violence </li></ul><ul><li>End of the line </li></ul>
  10. 10. DOMESTIC DISTURBANCE <ul><li>When violence spills over into the workplace </li></ul>
  11. 11. A DELUSIONAL PERSON <ul><li>Usually acts against what they perceive to be wrong </li></ul><ul><li>Has little or no connection to the organization </li></ul>
  12. 12. WHO COMMITS WORKPLACE VIOLENCE? <ul><li>Employee </li></ul><ul><li>Former Employee </li></ul><ul><li>Contractor </li></ul><ul><li>Customer </li></ul><ul><li>Vendor </li></ul>
  14. 14. PATTERNS AND PROFILES <ul><li>Look for patterns rather than individual warning signs </li></ul><ul><li>Profiles may help identify potential problems but they are not all inclusive or exclusive </li></ul>
  15. 15. INDICATORS OF A PERPETRATOR <ul><li>Male </li></ul><ul><li>30 - 50 years old </li></ul><ul><li>Problem employee </li></ul><ul><li>History of violent behavior </li></ul><ul><li>Intimidates others </li></ul><ul><li>Possible substance abuse </li></ul><ul><li>Paranoid </li></ul><ul><li>Can’t take criticism </li></ul><ul><li>Holds a grudge </li></ul>You talkin’ to me?
  16. 16. SIGNS TO LOOK FOR <ul><li>Obsessed with guns, gun magazines </li></ul><ul><li>Interested in past acts of violence in the workplace </li></ul><ul><li>Makes open or veiled threats </li></ul><ul><li>Obsessed with job </li></ul><ul><li>Loner </li></ul>
  17. 17. WHY DO SOME ACT OUT? <ul><li>THEY HAVE NO SUPPORT SYSTEM </li></ul>
  18. 18. WHY ARE MORE MEN PERPETRATORS? <ul><li>More aggressive </li></ul><ul><li>Taught not to seek help </li></ul><ul><li>Often told to “be tough” </li></ul>
  19. 19. 30 - 40 % COMMIT SUICIDE OR “SUICIDE BY COP”
  20. 20. WHAT CAN AN WE DO? <ul><li>Provide job skills training </li></ul><ul><li>Provide counseling </li></ul>
  21. 21. SECURITY OFFICER’S ROLE <ul><li>Educate </li></ul><ul><li>Listen </li></ul><ul><li>Work with Management </li></ul>
  22. 22. EDUCATE THE WORKFORCE <ul><li>Workplace violence can and does happen </li></ul>
  23. 23. SUPERVISORS ROLE <ul><li>Be prepared to listen to your employee concerns </li></ul><ul><li>Notify Human Resources of a potential problem </li></ul><ul><li>Notify security employees of a potential problem </li></ul>
  24. 24. PREPARE A RESPONSE PLAN <ul><li>Analyze past incidents </li></ul><ul><li>Assess potential for violence </li></ul><ul><li>Assess preparedness </li></ul>
  25. 25. DEVELOP A RESPONSE TEAM <ul><li>Include: </li></ul><ul><li>Employee Assistance Personnel </li></ul><ul><li>Medical Professionals </li></ul><ul><li>Law Enforcement </li></ul><ul><li>- Guard Force </li></ul><ul><li>- Local Police </li></ul>
  26. 26. WHY DON’T EMPOYEES REPORT SUSPICIONS? <ul><li>Fear of becoming a target </li></ul><ul><li>Fear of retaliation </li></ul><ul><li>Don’t want to get involved </li></ul>
  28. 28. QUESTIONS?