Resume

1. Michelle Zhuravlev • 5161 Marks Ct. • New Albany, OH 43054 •
• (614) 314-4703 • Zhuravlev.Michelle@gmail.com •
Education ______________________________________________________________________________
The University of Florida, Hough Graduate School of Business Gainesville, FL
Masters of Business Administration, GPA 3.3/4.0 April 2015
• Global Immersion Experience in China China, 2014
The Ohio State University, Max M. Fisher College of Business Columbus, OH
Bachelors of Science in Business Administration: June 2010
Dual Specialization in Marketing and Logistics, GPA 3.4/4.0
• The International Fraternity of Delta Sigma Pi- VP of Pledge Education
Work Experience________________________________________________________________________
Rogue Fitness (July 2013-Present) Columbus, OH
Project Manager (February 2015-Present)
• Manage five separate business units and their IT departmental projects by organizing resources, prioritizing tasks
and dependencies and establishing timelines to meet expected deadlines. Communicate project statuses to project
team as well as stakeholders on a daily basis.
• Schedule and Coordinate companywide system upgrade for all business units (including 12 managers
internationally). After detailed analysis and testing of the upgrade, I trained all employees so they could continue to
run daily processes with minimal interruption.
• Collaborated with IT ops group to create additional structural support and user training for the system upgrade
on a tight deadline. Closed issues in two business days and successfully met project deadline.
• Resolve project roadblocks through analysis of the problem and negotiation with the team in a time sensitive agile
environment.
Application Systems Analyst (July 2013-Present)
• Create a release schedule for IT, Daily Project Status Reports, Project Deadline guides as a process development
effort for Business Analysis, Quality Assurance and Project Releases.
• Strategically implement an Enterprise Resource Planning (ERP) system- Microsoft Dynamics AX- across all
business units including Manufacturing, Warehouse, Finance, Customer Service, etc. through analysis of daily
processes and functions.
• Research business requirement solutions in the system, then incorporate those solutions and train users on the new
process. Responsible for testing Dynamics AX and integrating capabilities with StoneEdge (order management
software) and our in-house grown systems.
• Ensure quality control for 18 developers by testing weekly software releases and daily issues pertaining to system
applications. Assess progress and outcome through documentation like unit testing, user acceptance criteria, and
unit integration testing.
• Since I established QA and Release schedule process, our bugs have decreased by 65% while our productivity and
deadlines have been met 40% more accurately.
• Executed 913 different test projects and troubleshot 904 defects. Defects are immediately escalated to the
corresponding developer to resolve, ensuring a successful release meeting client expectations.
• Troubleshoot system related issues by leading business process investigations and running SQL queries to find
bugs in the code.
• Coordinate weekly project software releases between the programmers and the business units. On average, I
coordinate 3 separate project releases a week for each of our 4 major departments.
• Create standard company documentation for analysis and quality assurance such as: Use Cases, Requirements
Document, Project Scope Document, Test Matrix, Project Status Matrix, End to End Testing, Regression Testing.
• Facilitate and instruct bi-weekly regression tests to developers to train them on functionality of other groups. Since
the company is centered around manufacturing and warehouse distribution, I teach the team about inventory

2. placement and movement, truck shipments (receiving), order processing, assembly lines, etc.. The test cases
feedback is reviewed and assessed by the team as points of improvement.
• Collaborate and cross train with developers and business units to stay up to date with changing functionality and
processes for the four major departments.
Fiserv (Sept. 2010- July 2013) Dublin, OH
Business Systems Analyst
• SME in the Correspondence and Messaging platform for over 5,000 Fiserv clients; specifically email, SMS, and
internal product correspondence.
• Worked with product managers and our financial partners to ensure that correspondence is triggered, with accurate
information and verbiage.
• Collaborated across functional groups and stakeholders to ensure successful system implementations.
• Critically evaluated information gathered for the client in an Agile and Waterfall environment then created the
necessary technical documentation that presented the business requirements, rules and scenarios used by the
technical leads in creating the functionality of a product (technical documents include Vision Documents,
Realization Documents, Use Cases, Traceability Matrix’s and Process Flows).
• Facilitated project design meetings with the goal of achieving consensus and maximum participation from
stakeholders in solidifying requirements.
• Supported messaging platform issues by reading through the HTML code, identifying where the problem came
from, and making appropriate changes.
Additional Data__________________________________________________________________________
Pianist (1995-Present)
Piano Instructor, Winner of Young Virtuosos International Piano Competition, Performed twice in Carnegie Hall
and United Nations, selected to play for multiple charity events for Leslie Wexner and Limited Brands, etc.
Languages: Russian (spoken and written)