1. Joshua A. Bowen
SKILLS Professional: Communication and interpersonal skills, reliable, efficient, self –starter
Computer: PC and Macintosh Operating Systems, C# Programming, Microsoft Office,
PowerPoint, Excel, Internet, MatLab, AutoCad
EXPERIENCE Member Education Specialist– Health Equity – Sept.2015 – Present
15 W Scenic Pointe Dr #100, Draper, UT
Give accurate and appropriate information to answer questions, resolve
complaints, and troubleshoot issues
Assisted with IT projects including set-up of agent desks
Helped develop a program that gives agents an opportunity to ‘close the loop’
by deescalating calls in a supervisor role to increase customer
loyalty/satisfaction
Part of the UAT team (User Acceptance Testing)
Helped resolve security breaches
Assistant Manager – Beneficial Medical Management – Feb.2006 - Sept.2015
1215 S 1680 W, Orem, UT
Transported patients in a safe, professional and timely manner to and from
hospitals/care facilities
Communicated effectively and efficiently with dispatch to receive/give orders
Responsible for after-hours On-Call (calls and timely transportation)
Assigned daily schedules to fellow drivers
CPR and First Aide training/certification
Roofer - Clarke Brothers, LLC – May 2003 – Nov.2003
215 Prospect Park, Peachtree City, GA
Repair and tile setting for Sea Island and private homes
Loading/unloading of supplies from company vehicle
Equipment and material evaluation for compliance of safety standards
EDUCATION Utah Valley University – May 2014 – Achieved A.S. Degree
University Studies – Environmental, Biology, Chemistry, Calculus, Computer and
Engineering Programming, Drafting and Economics
Mountainland Applied Technology College – May 2007
Brunswick High School – May 2003 – Achieved Diploma
VOLUNTEER Church of Jesus Christ of Latter-day Saints – Nov.2003 – Dec.2005
552 S 400 E APT 2 Provo, UT 84606 I Phone: 801.850.1419 I Email: elderjbowen@gmail.com