Senior manager with over 14 years of experience in project management, operations management, and business transformation across various industries. Currently leads a team of 14 people as the Head of Business Services for the Asia Pacific region at Swiss Re Corporate Solutions in Singapore. Provides leadership, ensures compliance, and improves processes.

1. RODRIGO FONSECA MESSIAS
Brazilian || rfmess@gmail.com || +65 81467489 || 46 Lakeside Drive #05-11 Singapore
SUMMARY
Senior manager with +14 years of experience in industries such as engineering, IT, telecom and insurance
with a successful track record of delivering projects, transformation exercises, customer experience,
leadership and operations. Passionate about people, servicing clients and project management.
CORE COMPETENCES
● Leadership and team building (up to 25
FTEs)
● Project Management
● Continuous improvement mindset
● Managing multiple stakeholder with
diverging needs
● Excellent presentation skills
● Familiar with controlled environments
● Business transformation exercises
● Organizational skills of self and others
● Confidence to interact with senior
management
● Great analytical and conceptual skills
● Excellent knowledge of MS Office suite being
able to build applications and interim solutions
● Global player
CAREER DEVELOPMENT
SWISS RE CORPORATE SOLUTIONS Apr 2012 – Present
Manage day-to-day operations in order to properly support business, partners and clients whilst compliant
with company's guidelines, Standard Operating Procedures (SOPs) and local regulatory acts. Monitor and
control workload to ensure the right capacity to support the business. Conduct internal audit process from
the business side. Mapping and improvement of processes E2E. Define and implement projects to improve
and align operations to the Target Operating Model. Liaising with various enabling functions and offshore
teams on a global scale. Close cooperation with NA and EMEA regions. Creation of Operational Health
metrics. Develop and grow people.
Head Business Services APAC – Vice President | Singapore Jul 2014 - Present
Accountable and responsible for leading 14 FTEs and 5 locations within APAC region including Beijing,
Hong Kong, Singapore, Australia and Japan. Achievements:
● Very good Internal audit rating of B1 (scale: A1 to D4);
● Successful implementation of the Underwriter Improvement Project (UWIP) aligning APAC region to
the global Target Operating Model;
● Teamwork with the OPEX team to create the Operational Controls Framework to ensure adherence
to guidelines, SOPs and local regulatory acts across APAC region.
Head Business Services Brazil – Vice President | São Paulo - Brazil Apr 2012 – Jul 2014
Accountable and responsible for leading 20 FTEs within Brazilian territory. Achievements:
● Overall client satisfaction rating above 90% during 2013 Business Services survey;
● Effective implementation of the 'The One' project which transformed the department into a more
client centric and lean function;
● Recognition award for participation in the Career Alignment global project.
BB & MAPFRE INSURANCE GROUP, BRAZIL Aug 2009 – Apr 2012
Underwriting manager (commercial and personal lines excl. life)
Ensure consistency and efficiency by managing day-to-day operations whilst operating under guidelines and
local regulatory circulars. Liaising with distribution channels to collect feedback and improve relationship.
Participation in many projects to set up new products and improve underwriting systems. Team size of 25
FTEs plus several contractors for risk inspection matters. Achievements:
 Development of key performance indicators to support operation steering;
 ISO 9001 recertification process successfully concluded;
 Enhancement of automatic underwriting platform by reducing underwriting referrals and increasing
of speed to market.

2. CAREER DEVELOPMENT
Senior IT Business Analyst Feb 2008 – Aug 2009
Teamwork to set up of the IT Project Management Office by implementing of project management best
practices. Liaise with business units, enabling functions, IT and external IT vendors in order to assertively
collect requirements. Periodic meetings with stakeholders to follow up on project performance as well as on
quality of deliverables in order to have acceptance from the clients. Achievements:
 Establishment of the Project Management framework covering processes from initiation to
closure/client acceptance;
 Creation of templates, guidelines and SOPs according to the company’s culture and clients’ needs;
 Implementation of Earned Value analysis in order to keep track on performance, mainly cost and
schedule.
CTBC TELECOM, BRAZIL Jun 2007 – Feb 2008
Senior Project Manager
Planning, execution and delivery of several small to mid-size telecom projects such as Clear Channel, MPLS
networks and VoIP. Managing clients’ expectations by ensuring correct scope, its deliverables and
timeliness. Interaction with virtual teams in order to expedite projects.
IVIRTUA SOLUTIONS, BRAZIL Nov 2006 – Jun 2007
Project Coordinator
Support management to structure the Project Management department. Six months project to set up the
Trauma Zer0 software suite in the largest Brazilian sanitation company (SABESP – Water and Sanitation
Company of Sao Paulo). Achievements:
 Successfully implementation of the software in more than 12 thousand workstations.
LAND INSTITUTE OF SAO PAULO, BRAZIL Nov 2001 – Nov 2006
Project Engineer
Responsible for leading a few land regularization projects aiming for the Land Ownership and Urban
Regulations initiative in the state of São Paulo. Lead 3 years project to change the Computer Aided Design
tool, including development of new tools to perform tasks in an automatic fashion. Achievements:
 MicroStation project was recognized and awarded as the best project of 2005.
EDUCATION
● MBA in Re/Insurance – Trevisan Business School, São Paulo – 2011, Brazil
● Project Management Professional (#487737) – PMI, São Paulo – 2007, Brazil
● MBA in Project Management – Fundação Getúlio Vargas, São Paulo – 2005, Brazil
● Bachelor’s Degree in Surveying Engineering – Faculdade de Engenharia de Minas Gerais, Belo
Horizonte/MG – 2001, Brazil
● Fluent in English and Portuguese. Intermediate level of Spanish. Russian beginner level.