Non verbal communication

1. NONVERBAL
COMMUNICATION

2. The Communication Process
• 7% VERBAL – What you said
• 38% VOCAL – How you said it
• 55% VISUAL – Body language/non verbal

3. Nonverbal
communication
communication without
words.
Eyes
Face
Body
Voices

4. • Mehrabian and Wiener
suggested that only 7% of
message is sent through
words, with remaining 93%
sent thru nonverbal
expressions
What a hell?
And I have to
stand behind
him?!?
I hope he
would make
up something
good now
No, no. You misunderstood.

5. Categories and Features
G. W. Porter divides non-verbal communication
into four broad categories:
• Physical. This is the personal type of
communication. It includes facial expressions,
tone of voice, sense of touch, sense of smell,
and body motions.
• Aesthetic. This is the type of communication
that takes place through creative expressions:
playing instrumental music, dancing, painting
and sculpturing.

6. • Signs. This is the mechanical type of
communication, which includes the use of
signal flags, the 21-gun salute, horns, and
sirens.
• Symbolic. This is the type of
communication that makes use of
religious, status, or ego-building symbols.

7. Types of direct nonverbal
communication
1. Appearance
- Determines key impressions regarding
gender, age, profession, relative economic
position and race of culture.

8. 2 categories
• Artifacts
- Items of personal appearance over which
one has control.
example: jewelry, clothing, cars
• Physical traits
- Characteristics that on the whole cannot be
easily changed but by which people are
nonetheless judged.

9. Sheldon categorized people into physical
traits:
- Endo or heavy
- Meso or muscular
- Ecto or thin

10. 2. Kinesics or body language. Lamb calls it
the science of movement analysis.
• Forward and Backward Movements.
• Vertical Movements.
• Side-to-Side Movements.

11. 3. Oculesics or eye
contact
• Superior in the organization
generally maintains eye
contact longer than the
subordinate.
• Direct stare of the sender of
the message conveys candor
and openness. It elicits a
feeling of trust.
• Downward glances are
generally associated with
modesty.
• Eyes rolled upward are
associated with fatigue.

12. 4. Haptics or Tactile Communication is
communication through touch
Touch not only facilitates the sending of the
message, but the emotional impact of the
message as well.

13. - Touch if used properly can create a more
direct message than dozens of words;
used improperly it can build barriers and
cause mistrust.

14. 5. Proxemics or use of personal space.
Personal space is your "bubble" - the space
you place between yourself and others.

15. example : How close do you stand to the
one with whom you are communicating ?
Where do you sit in the room ? How do
you position yourself with respect to others
at a meeting ?

16. Goldhaber says there are three basic principles
that summarize the use of personal space in an
organization: The higher your position (status) in
the organization,
(a) the more and better space you will have,
(b) the better protected your territory will be, and
(c) the easier it will be to invade the territory of
lower-status personnel.

17. • Environment – the use of space has a powerful effect on
communication.
Example : How you arrange the objects in your
environment - the desks, chairs, tables, and bookcases
The design of the office, according to researchers, can
greatly affect the communications within it. Some
managers divide their offices into personal and
impersonal areas. This can improve the communication
process if the areas are used for the purposes intended.

18. • The position of the person in the
organization is frequently determined by
such things as the size of desk, size of
office, number of windows in the office,
quality of the carpet, and type of paintings
(originals or copies) on the wall.

19. Personal space and environment affect the
level of comfort and status of a person and
facilitate or hinder the communication
process.

20. He who has eye to see and ears to hear
may convince himself that no mortal can
keep a secret. If his lips are silent, he
chatters with his fingertips; betrayal oozes
out of him at every pore.
-Anonymous-