1. Michael Hollomon
35 Saddle Mountain Road
Rome GA 30161
T 6018127093
mhollomon@mac.com
PROFILE
Over 20 years experience in customer service and call center environments, including
retail, telecommunications, and healthcare industries. Experience in problem solving,
customer retention, and conflict resolution.
EXPERIENCE
American Healthtech - Concierge Ridgeland, MS
2010 - 2016
Responsible for answering, evaluating, and triaging incoming trouble reports, telephone,
voicemail, email, and any other inquiries for a major software company in the healthcare
industry.
SkyHawke Technologies- Technical Support Ridgeland, MS
2007 - 2010
Assisted customers in a call center that serviced approximately 1,000 calls per day with
technical issues. Provided advanced technical computer support by remotely accessing
clients computers, through in-bound web chat, to resolve configuration issues.
Instrumental in beta-testing for Macintosh compatibility.
Logisitcare - Transportation Coordinator Jackson, MS
2006 - 2007
Scheduled, routed and dispatched Medicaid transportation to third-party transportation
providers and handled coordination of pre-scheduled patient trips to medical facilities.
ACADEMIC
Belhaven College: Jackson, MS - Bachelor of Science in Business Administration 2003
Holmes Junior College: Ridgeland, MS Associate of Arts in Business Administration 1996
Madison-Ridgeland Academy: Madison, MS - High School Diploma 1991

2. REFERENCES
Benita Cribb
Account Manager
American Healthtech, Ridgeland MS
601 572 3028
Mark Perdue
Supervisor
SkyHawke Technologies, Ridgeland MS
601 919 1414
Tammie Vinson Sanford
Project Manager
Logisticare, Atlanta GA
404 888 5800