1. BRITTANY (SWOVELAND) WISE4213 Menger, San Antonio, Texas 78259
(210) 288-8085 brittanywise5@gmail.com
OBJECTIVE
Experienced customer service representative.
EXPERIENCE
Temporary Quality Control Analyst, Pearson Assessments 03/2010 - 07/2010
 Responsible for critiquing and perfecting products in the pre-marketing stage according to
company marketing standards
 Monitoring the application of improvement initiatives
 Experience developing reports
Temporary Data Entry Specialist, Pearson Assessments 08/2009 - 11/2009
 Received and entered customers orders and invoices for the clinical division of the company
 Contacted customers to clarify any discrepancies and verify consumer credentials and
qualifications
 Data entry and invoicing customer information for data based Intel
Debit Fraud Prevention Analyst, Washington Mutual 12/2008 - 04/2009
 Received phone calls on high risk or suspicious debit card activity
 Closed out and re-issued cards to the customer to prevent and further monetary loss
 Filed dispute and fraud claims in a timely fashion
EDUCATION
San Antonio College- Anthropological Studies- Degree in progress
Ronald Reagan High School
High School Diploma, 2007
VOLUNTEER EXPERIENCE
Bulverde Creek Elementary School
 Worked as a teachers aid in a special education classroom
 Required patience and an understanding of the importance of routine in the lives of
children with disabilities
COMPUTER SKILLS
Microsoft Office (Excel, Word, Outlook, PowerPoint), Windows 7/Vista/XP

2. BRITTANY (SWOVELAND) WISE4213 Menger, San Antonio, Texas 78259
(210) 288-8085 brittanywise5@gmail.com
References
Cyndi Ward 210-867-0649
cward@neisd.net
Educator with NEISD
Cara Hollenbeck 210-452-6666
Cara.hollenbeck@att.net
Project Manager Specialist with AT&T