Michael-Hall

Michael Hall
Dallas-Fort Worth, TX
michaelhall982@gmail.com - 214-277-2762
WORK EXPERIENCE
Cyber Security Analyst
Crossfire Consulting Corporation - DFW Airport, TX - June 2016 to July 2016
Verizon Terramark - Remediated vulnerabilities detected with Qualys, Retina and Nesuss scans. Ensured
regulatory compliance based on HIPAA, FISMA, FedRAMP and PCI controls for Verizon's clients.
Network Engineer III
Grexo Technology Group - Dallas, TX - April 2016 to June 2016
I worked for a small MSP (Managed Service Provider.)
Tier III Microsoft Support
Convergys Customer Management Group - Richardson, TX - September 2015 to March 2016
Outsourced Microsoft Tier 3 support.
Field Engineer
Norwin Technologies - Boston, MA - September 2014 to August 2015
I work on VBlocks. Unbox and install Cisco UCS Chassis and Blades. Unbox and install EMC VNX and VMAX
SANs. Install and configure Cisco UCS, VMWare, Cisco Nexus 1000v switches, EMC PowerPath. Configure
Cisco Nexus Fabric Interconnect zoning. Configure EMC VNX and VMAX storage processors, boot LUNS,
storage groups, storage pools, initiators and masks.
Install, configure and maintain Cisco Nexus switches, Cisco 3560 Catalyst Switches, Cisco 6248 Fabric
Interconnect, and EMC Powerpath
Configure and deployment of VMware Distributed Switch (VDS) and Cisco Nexus 1000v (N1K) and Cisco UCS
6248UP 48-Port Fabric Interconnect
Execute Configurations for Cisco UCS 5100 Series Blade Server, Cisco 5108 Chassis and Cisco CS C220
M3 C-Series Rack Servers and B-Series Blade Servers with networking and storage
Perform Fibre Channel Zoning of network storage
Provide support for Vblocks, EMC VNX and VMAX SAN
Deployment Technician
Go2ITGroup - Dallas-Fort Worth, TX - March 2015 to May 2015
Responsibilities
POS Conversion of credit card signature pads at multiple Best Buy stores. Unboxed new pads, mounted on
tabletops, decommissioned legacy signature pads. Re-imaged IBM workstations using PXE boot.
Accomplishments
gained Enterprise level deployment experience

Skills Used
PXE Booting
IBM Cash Register / Signature Pad experience
Kforce - Dallas-Fort Worth, TX - October 2014 to November 2014
Responsibilities
side job at night till 11 PM - Microsoft Surface RT tablet refresh project - Responsibilities included imaging
windows tablets with SCCM, USB keys and configuring In Tune account settings. Traveled to two schools
a day. Re-imaged 55 tablets per school. Upgraded tablets from Windows 8.0 to Windows 8.1, connected
tablets to Wi-Fi, documented asset tags, assisted with logistics of COWS (computer on wheels) storage carts,
changed tablet hostnames, modified user acct password settings, ran power shell scripts.
Accomplishments
gained Education sector experience
gained experience on using large amounts of tablets in Enterprise enviornment
Skills Used
imaging off USB keys
logistics of large deployments
Wireless Consultant
Netsync Network Solutions - Carrollton, TX - July 2014 to September 2014
Responsibilities
Parkland Hospital - contract - WiFi Deployment
Setup Cisco Aironet 3700 WiFi access points on 17 floors of new Parkland hospital. Setup Cisco Catalyst 3850
- 48 port PoE cascading switch infrastructure, setup Cisco 8500 Series Wireless Controllers, preformed pre
and post wireless site survey with Fluke Air Magnet software.
Cell Tower Technician
AT&T - Dallas-Fort Worth, TX - May 2014 to July 2014
Responsibilities
AT&T sub-contractor, performed GSMoE migration, converted 2G GSM cabinets from T1 ethernet to Fiber.
Worked with indoor and outdoor cabinets, DSX panels, Carrier Access, PSAX, conduit, LMU's, cell phone
towers, 3G UMTS, 4G LTE, E911, Cisco SIAD, and Ericsson equipment.
Skills Used
GSM
Carrier Access
PSAX
DSX
Telecommunications Technician
Guggenheim - Frisco, TX - May 2014 to May 2014
Responsibilities
setup VOIP solution including VPN’s, BGP, MPLS etc for a company in Frisco. I setup BGP, MPLS and EIGRP
infrastructure, tested new VOIP phones with checklist, international calls, internal, external, verified ANI caller

Id, tested SRST mode on a Cisco Call Manager 8.5, configured and tested 911 capabilities, installed patch
panel, amphenol connectors, worked with POE switches, installed 34 new Cisco 9951 handsets. I handled
the logistics, kept track of inventory, MAC addresses, physical floor maps with user's location etc. Setup C-
Level executives phones, decommissioned the legacy switches & phones, setup multiple switchboard operator
phones with add-on modules, setup blue tooth headsets.
Skills Used
Cisco Call Manager 8.5, Cisco Unity Express
Cisco Unified Communications
Cisco Unified Communicaitons
Network Engineer
Fujitsu - Richardson, TX - April 2014 to May 2014
Responsibilities
contract - outsourced Staples support upgrading 12,000 Windows XP computers to Windows 7 using SCCM
2012.
Skills Used
System Center Configuration Manager 2012
Data Center Engineer
Front Line Source Group - contract - February 2014 to February 2014
unboxed servers and routers, installed in server cabinet, labeled equipment, disposed of trash & boxes,
installed Cisco 2960, Cisco Nexus 2200, Hitachi SANs, cable management supports in server cabinets,
performed asset management
Sr. Field Engineer
Intelinet Systems - October 2013 to February 2014
Worked at a managed service provider, setup new pc's, installed Office, assisted with Exchange migration, sold
Ruckus wifi access points, documented tickets in Connectwise, installed Windows OS, assisted with Outlook
configuration, configured DNS and firewalls.
Accomplishments
I have experience installing, administering, and troubleshooting Windows 2003 Server, Windows 2008 Server,
Windows 2012, and Windows 7. I have experience configuring DHCP, DNS, Domain Controllers, Active
Directory, WINS, SharePoint, IIS (Internet Information Services), and Microsoft Exchange, Clustering, Load
Balancing, file and security permissions. I studied for MCSE and MCP. I have setup Windows Server networks,
installed the first domain controller, setup user security and permissions, file and folder level security, network
printers, web servers, FTP servers, mapped network drives, and login scripts.
I.T. Consultant
UT Southwestern Medical - September 2013 to October 2013
imaged computers, deployed computers at multiple buildings on medical campus, windows 7 pro.
Telecommunications Specialist
Cassidian - STS International - May 2013 to September 2013
2013
Took a contract installing E911 servers as a DoD contractor on Air Force Bases, 96 bases; they fly me out
on Monday and fly me home on Friday. I have worked with SL-100 Nortel switches, Windows 2003 servers,

windows XP, domain controllers, SQL servers, IIS Servers, 110 blocks, POTS lines, FXO lines, VOIP, digital
telephony, modems, and dial plans, geo-coding mapping software and performed extensive travel.
Microsoft Exchange Engineer
Oncor - March 2013 to April 2013
2013
Exchange server migration, Exchange 2010, 4 servers, multiple buildings, moved end users to new domain,
copied old profile contents to new locations, setup cell phones
Instructor
Media Tech - Las Colinas, TX - December 2012 to February 2013
Responsibilities
Instructor - Design and implement a iPhone programming course credit track, taught Adobe Photoshop and
Illustrator, & PHP.
Accomplishments
I took 8 classes at Brookhaven Community College on computer programming. I can program in several
languages including C++, Visual Basic 6.0, C#.net, Java, VB Script, Dos, HTML, XML, VB.net, Adobe Flash
Action Script 2.0, PHP, ASP. I can program with IIS, SQL, Oracle and CSS. I took a 2D game programming
class. I also took a SQL Server / IIS class where we made front end websites that retrieved and posted data
to a SQL/Access database. I have a very thorough understanding of relational database design and object
oriented programming. I have Android and Iphone programming experience.
I am very versed in View Controllers, Accelerometers, UI Toolkits, tableviews, navigation bars, Xibs, objective-
C, Xcode, the iOS simulator, distributing applications, plists, key chain access, the Cocoa framework and
general programming.
Tier III Technical Support
Microsoft - Las Colinas, TX - November 2012 to December 2012
Call center Windows Home support, support office 2010 installs and Windows Update installations.
Help Desk Analyst
Bluesource - December 2011 to September 2012
helpdesk support for Enterprise Vault 9.0 email archiving software, worked with a variety of Exchange servers,
obtained Exchange Certification.
Accomplishments
Obtained Security Clearance to administer FDIC backups
Exchange 2010 Certified
Enterprise Vault 9.0 Certified
I’ve worked with Exchange 2003, 2007 and 2010. I’m Exchange 2010 certified. I’ve worked with front end
servers and back end servers. I have experience with CCR and LCR clusters, Exchange on SANS with LUNS,
troubleshooting mail flow, free busy information, restoring Exchange backups, configuring exchange backups,
monitoring transaction logging’s disk space, setting up user mailboxes, granting send as permissions to
alternate users, mounting databases, configuring replication, working with public folders, configuring transport
rules, installing Exchange, and configuring server roles.
My support experience has included creating & troubleshooting MX records. I have experience forwarding
email with MX records to third party companies such as Spam cop. I have experience removing servers from

blacklists. I have installed Exchange in a production environment. I’ve worked with a variety of third party
email hosting companies. I have administered a production Linux Asterisks email server. I have a thorough
understanding of shared calendars, global and local address books, BlackBerry Enterprise Servers, email
headers, setting up email servers in a DMZ, webmail support, OWA, Lotus Notes support, backing up mail
servers with Symantec GRT. I’ve setup HTTP over RDP. I’ve setup Linux mail servers, Exchange Servers,
IMAP servers, POP and web mail servers.
Skills Used
Exchange 2010
Enterprise Vault 9.0
Tier III Field Engineer
CMC Network Solutions - November 2010 to December 2011
I worked for a managed service provider. Provide tier 3 support for VM Ware, Exchange 2010, Active Directory,
Dell Equalogic SANS, Asterisk VOIP, using Kasayea and Connectwise. Managed Backup Exec and Veeam
Backups, Sonicwall Firewalls, Baraccuda Spam Filters, configured subnetting and VLans on several school's
wireless infrastructure, setup Ruckus controllers, installed Windows 2008 R2, Windows 7 and Trend Micro.
Accomplishments
I’ve used Symantec Norton Backup, VERITAS, restored backups, setup tape backup schedules, purchased
tape cartridges, used auto loaders, maintained incremental, sequential, differential, and full back up strategies,
configured disaster recovery strategies for enterprise wide networks, small companies and data centers, I’ve
worked with an 80,000 watt battery backup for a data center and a small 100-300 watt UPS for a few servers
at multiple jobs. Hardware was APC. I installed 3 Dell Equalogic SAN’s in datacenters, configured backups to
the SAN. Have experience with ATA and SATA hard drvies. Veaam certified.
I’ve installed Citrix Xen Desktop which is based on Debian Linux. I installed VM Ware which is based on Linux.
A company I worked for sold a thin client with a Debian Linux operating system. I have created and used
password reset cd’s based on Knoppix. I worked for a company with a SAMBA FTP server, an Apache web
server, an Asterisks PBX Switch; I’ve setup an Apache Web server. I have installed IIS server with Drupal
and PHP. I’ve installed PHP on a web server in a production environment that pulled data from a relational
database and MySQL. I read a 300 page book on Linux; versions covered included SUSE, Mandriva, Red Hat,
Ubuntu, Free BSD, Fedora, Debian, GNU/Linux, Gnome, KDE, and Samba.
Telecommunications Technician
Clearwire - February 2010 to November 2010
Truck roll technician, visited 5 customers a day, resolved Wimax issues. Responsibilities included swapping
out modems, testing speed on cellular towers with Wimax and keeping track of inventory. Visted multiple
customers in commercial and residential buildings.
Accomplishments
I have experience with RF transmissions. I’ve configured wireless access points for small users at home, large
scale deployments for educational institutions and single access points for small companies. I’ve configured
different types of security including WEP & WAP. I also learned a lot about wireless signal strength, software
used to identify the strength and how to optimize it, access points with multiple radios, the advantages of
using different channels on the access points, wireless saturation, and the pros and cons of mixing wireless
standards on one network, I have experience with 802.11 a/b/g/n, 3G/4G and WIMAX. I have experience with
modem and AP antennas. I have a lot of Ruckus experience.

I have experience with cell towers, Azimuth lines, down tilts on antenna towers, large coverage footprints,
microwave communication rings, radio frequency decibel technologies and testing of new cell tower sectors.
I have experience with WIMAX, CINR cumulative interference noise ratios and RSSI return signal strength
indicators. I have experience troubleshooting interference, augmenting cell towers, ordering antennas and
radios, the logistics involved, time frame involved, and with the load balancing of cell towers.
DISD - October 2009 to January 2010
I was on a team that installed 9000 Dell computers at DISD buildings, unboxed and setup new PC's. Imaged
PC's.
Accomplishments
Large scale deployment of 9000 Dell computers
Responsibilities included un-boxing the new PC’s, setting up the new pc’s and transferring data from the
old pc’s, deployments with KVM switches, doing 10 computers at a time, kept track of inventory and serial
numbers on new and used equipment, managed the logistics of warehousing and delivering the computers to
the users, deployed images using Ghost Cast Servers, Windows Deployment servers and individually imaging
the computers with Norton Ghost using flash drives and mapped network drives, built images, wrote scripts
to join a pc to a domain and rename it, transferred user’s my documents, desktop icons, favorites, personal
storage files, pictures, email, settings and files, have experience with Windows 7 Windows Image Files
Deployment Specialist
JP Morgan Bear Sterns - Dallas, TX - September 2009 to October 2009
Responsibilities
(1 week contract) Migrated users from Bearsterns to JP Morgan Domain
Accomplishments
medium scale deployment/rollout on 60 Dell computers
Network Consultant
ZAC Solutions - Carrollton, TX - December 2008 to September 2009
Responsibilities
We successfully bid on a RFP for Rockwall ISD to upgrade their data center. We designed their core network
routing infrastructure consisting of multimode fiber and 8 T1’s in cooperation with local exchange carrier. We
removed two Cisco Pix firewalls and replaced with redundant Sonicwall firewalls. We removed a Cisco 6500
Catalyst switch and replaced with 3 HP Procurve 96 port switches. We installed a 210 rack mounted Citrix
Xen Desktop Terminal server solution in an upgraded data center where we added 20 additional racks. We
installed an 80,000 watt battery backup APC system and coordinated the installation of a 5 ton AC unit for
the upgraded data center. We also installed a wireless solution consisting of 40 HP Procurve access points at
Trinity Christian Academy. We installed an Edge Controller hardware device that allowed us to make a change
on the controller that would be distributed to all the access points instead of having to make a change on
each access point individually. I also learned a lot about wireless signal strength, software used to identify the
strength and how to optimize it, access points with multiple radios, the advantages of using different channels
on the access points, wireless saturation, and the pros and cons of mixing wireless standards on one network,
i.e. 802.11a/b/g/n. I have strong experience with Wireless Controllers, Access Points and client association
to the controllers.
Accomplishments
Citrix Xen Desktop 2.0 Certified

Large scale deployment of 900 laptops
I have experience creating Drupal websites, working with PHP and Apache web servers. I have experience
creating websites on Windows Servers with IIS. I have extensive experience configuring the security settings
and file sharing permissions on the servers. I have Flash and Action Script 2.0 experience. I have a thorough
understanding of HTML, CSS, XML, Web ss
Skills Used
Citrix Xen Desktop 2.0
Helpdesk Analyst
Chip PC - Irving, TX - November 2007 to October 2008
Responsibilities
Provided support for thin client computers with Windows CE 4.2 and Windows CE 6.0. Support included
troubleshooting Terminal Server connectivity and configuration issues, Citrix server connectivity issues, Citrix
web interface configuration and configuring VM Ware's Debian Linux servers. Support also included Terminal
Server farm configuration, load balancing, & clustering. I supported Microsoft's Hyper-V and VM Ware ESX
Server. Gained experience with pack sniffers.
Accomplishments
I’ve installed VM Ware ESX servers, Microsoft Hyper-V, and Citrix Xen Desktops in production environments,
in labs, and assisted with installations over the phone. I’ve configured them with Windows 2003 and 2008
Operating Systems. I’ve setup domain controllers and windows networks on the virtual servers in a lab
and in production environments. I have a thorough understanding of the advantages of moving your server
infrastructure to a virtual environment, and configuring the IP addresses, sub netting, gateways and DNS on a
virtual server infrastructure to interface with your ISP’s internet connection. I have a thorough understanding
of how to migrate and optimize the virtual servers for performance and security. I have extensive experience
with Wyse thin clients and Chip PC thin clients that talk to virtual servers. I have experience analyzing and
planning the bandwidth requirements, the disaster recovery and fail over strategies, and the logistics involved
in ordering and cutting over to the new hardware. I’m Citrix Xen Desktop 2.0 Enterprise certified. I’ve installed
Citrix Xen Desktop and Xen App in 3 datacenters; have a professional relationship with the Citrix Sales team
in Dallas, worked with Citrix Win Frame, Meta Frame and Microsoft Terminal Services for 10 years. I worked
at Microsoft. I have a very thorough understanding of CAL (client access licensing), terminal server modes,
deployments and farms.
Skills Used
Supported Chip PC Xcalibur Global management software.
VMWare 3.x
Citrix 5.0
Windows Server 2008 R2
Microsoft Teminal Services 2008 R2
Microsoft Hyper-V 2008 R2
Tier 1 Technical Support
Cingular - Plano, TX - May 2007 to November 2007
Responsibilities
contract - Call center agent supporting internal employees at retail stores and other call centers. Support
included helping with domain migration, BlackBerry and Goodlink troubleshooting, general network, printing
and windows xp desktop support. Supported Citrix, Clarify, Remedy, VPN's, proprietary software, outlook, and

network connectivity. Support include wireless Blackberry support, configuring blackberrys to communicate
with BlackBerry Enterprise Servers, receiving email wirelessly using Direct Push software on cell phones.
Accomplishments
Password resets, configuring Microsoft Outlook, Outlook Express, Windows Mail, helping customers navigate
websites, troubleshooting network connectivity, printing problems, speed / latency issues, installing software
remotely, vpn connectivity,
Provided Tier 1 call center help desk support for internal Cingular employees at retail stores.
CCNP
Skills Used
MS Outlook
Citrix
Clairfy ticketing software
Remedy ticketing software
Network Administrator
SunL - Irving, TX - August 2006 to April 2007
Responsibilities
Network administrator for a small company in Dallas. Successfully coordinated installation of NEC Electra Elite
IPK 1 telephony system. Administered local area network consisting of SQL Server, Windows 2003 Server, 23
XP desktops, dual T1's and an extreme variety of different hardware. Support included wireless connections,
eCommerce website support, NAT, punch down blocks, patch panels, DNS, Avaya telephony, licensing and
software installs
Accomplishments
Administered the equivalent of the Cisco Call Manager software called Asterisk, we bought an implemented
a NEC Electra Elite IPK1 telephony system. I performed a migration for them from their Ayava system, can
with work Shoretel, Mitel, Alcatel, Avaya, Cisco, 3Com, NEC, lucent, Nortel, Vonage, XO, providers and
Clear VOIP. I read a 320 page book on VOIP. I have a very a thorough understanding of call routing, call
parking, PBX, multiline hunt groups, IVR(integrated voice response) call forwarding, toll free numbers, using
analog equipment like credit card machines, fax machines, postage meters with VOIP, QOS(quality of service),
lowering the baud rate on a fax or credit card machine to work with digital telephony
Skills Used
Windows 2003 Server
Deployment Engineer
IBM - Richardson, TX - October 2005 to August 2006
Responsibilities
contract - SBC - Support included windows xp desktop support, performing/updating detailed inventory of pc's,
setting up new hires accounts and computers, resolving desktop support field tickets, imaging pc's with Norton
Ghost and SMS servers, and maintaining Vantive ticket queue. Restored Veritas backups. Manage software
licensing, and performed related tasks.
Accomplishments
I consider when a helpdesk cannot resolve a ticket over the phone and they escalate the ticket to tier 2, I
consider this to be desktop support. It would be anything where you have to walk over to a person’s desk to fix.

Harddrive failures Diagnosing memory failures, swapping CD rom drives, swapping hard drives, processing
RMA’s, ordering new hardware, setting up new pc’s,
Tier 1 Telecommunications Technician
XO Communications - Dallas, TX - February 2005 to August 2005
Responsibilities
Support included: High speed internet support for small to medium sized businesses. T1 support, Cisco
router support, NAT, port forwarding, domain hosting, dns support, nslookups, Apache web server support, ftp
support, Exchange server support, outlook client configuration, dial up authentication support, firewall configs,
RDP, PC Anywhere, and VPN support Hardware support: Cisco, Sonic Wall, D-Link, Netgear, Linksys. Gained
experience with trunking.
Accomplishments
I studied for my CCNA and CCNP. I have extensive experience configuring NAT (network address translation)
on Cisco 1720 routers and Ad Tran routers. My support included opening ports on a Cisco 1720 to connect
to mail servers, using telnet to connect to a mail server on port 25, creating and prioritizing ACL’s. I have a
thorough understanding of RIP, OSPF, ISIS, EIGRP, & BGP, segmenting network traffic with virtual LANs,
pinging gateways and IP addresses, Frame Relay, ATM, T1's, DS3's, OC3's, Route Summarization, VLSM, &
CIDR. I have experience with Cisco Load balancing. I have strong experience with switches, LAN switching
technology, setting up and troubleshooting Virtual LANs. (VLANS). I have experience with Cisco ASA 5501
firewalls and Cisco Catalayst 6500 switches, Cisco 2960’s, configuring switch infrastructure, VPN’s, gateways,
RADIUS authentication and sub netting.
I have a thorough experience with configuring DNS when installing Active Directory on Windows networks. I
have extensive experience using NSLOOKUP. I have a thorough understanding of the difference between a
windows domain name and a company’s domain name hosted by a third party. I have a thorough understanding
of PTR records, recursive DNS lookups and root domains.
Telvista - Plano, TX - October 2004 to February 2005
Responsibilities
Outsourced AOL dial up support call center. Installing AOL software, troubleshooting internet connectivity and
a variety of windows 98, win 2000 and win xp issues. Support included general modem troubleshooting, fixing
computers that wouldn't boot to desktop and lots of performance/usability issues. This was a contract position
that was completed.
Independent Consultant
Independent Consultant - Dallas, TX - March 2004 to October 2004
Responsibilities
Residential installations, upgrades, formatted computers, installed virus software, upgraded hardware,
memory upgrades. Windows XP support
Desktop Support Technician
Siemens - Dallas, TX - December 2003 to January 2004
Responsibilities
contract - I worked on two 1099 projects for Siemens. The first was helping a Washington Mutual Bank move
locations. I had to disassemble 200 desktops in a call center, package them for delivery and reassemble
them at the next location. The second project was a Bank of America large scale deployment of 90 network
printers. Responsibilities included navigating a 40 story building, remove legacy network printers, configuring

and labeling the printers, installing drivers, talking to users, configuring the new users pc’s to work with the
new printers, keeping track of serial numbers, and install new ones.
Deployment Engineer
NMCI - Ft. Worth Naval Air Station Joint Reserve Base, TX - September 2003 to December 2003
Responsibilities
I was one of several technicians performing a large scale deployment of 1100 new Dell computers at Carswell
Naval Air Force Base. I preformed data migration from the clients’ legacy computers using crossover cables
and mapped network drives. Job requirements included unpacking new computers, assembling hardware,
migrating data, performing inventory and testing new machines. I helped users migrate to Microsoft Outlook
and Exchange from Novell GroupWise.
Accomplishments
Network Engineer
Aquaform - Grand Prairie, TX - August 2003 to August 2003
Responsibilities
I installed a Seagate tape backup machine on the network. I configured a fully automated backup routine to run
at 12:00 each night on the server. I installed QuickBooks and McAfee virus software on win 98 clients. I wrote
a script to copy quick book’s data files between computers and automated this process with task scheduler. I
also administered a Windows 2000 Server with Terminal Services. This job was a one day 1099 contract.
Skills Used
Quickbooks
Windows 2000 Server Terminal Services
Telvista - Plano, TX - November 2002 to June 2003
Responsibilities
contract - I worked on a level one helpdesk for Intuit doing call center tech support for QuickBooks. They
put me in a class room for three weeks. Supported included software installation, backing up and restoring
the software, licensing, initial company file setup, downloading tax table updates off the internet for the
software, rebuilding and repairing damaged databases, balancing check registers, configuring 1099’s and
W-2’s, configuring network access to the company file, single user and network printing in QuickBooks. Telvista
obtained a second contract performing outsourced Dell support. I worked on a level one helpdesk for Dell
doing call center tech support for Dell desktops. They put me in a class room for three weeks. All brand new
Dells come with 30 days free software support. My supported included Windows XP, Microsoft Office, Norton
Antivirus, CD burning, video editing, faxing, and printing.
Skills Used
Quckbooks
Windows XP Home
Microsoft - Las Colinas, TX - May 2002 to May 2002
Responsibilities
I worked on a level one help desk at Microsoft doing call center tech support and customer service. Utilized free
Microsoft library for educational enhancement supported all customers and products (end users, businesses,

major corporations) I performed a tier one level of support for the Microsoft Office suite, all windows operating
systems, and end user programs such as games. I also preformed customer service, helped users navigate
the Microsoft website, distributed product keys and sold support accounts and incidents.
Stream International - Dallas, TX - January 2002 to May 2002
Responsibilities
I worked on a level one help desk for AT&T doing call center tech support for cable modems. They put me in
a class room for three weeks. Support included how to troubleshoot cable modem connectivity, how the lights
on the cable modem worked, assisting with AT&T personal web page setup, creating email accounts on their
web interface, accessing AT&T web mail, how to configure Outlook and Outlook express email clients, TCP/
IP configuration, password resets, installing drivers, virus support and speed/latency issues,
Skills Used
IPConfig
Ping
Microsoft Outlook
Outlook Express
Guaranty Bank - Dallas, TX - September 2001 to December 2001
Responsibilities
I was one of 3 NT network administrators on an internal help desk. I created and maintained accounts in
Windows NT, helped administer daily tape backup routine and troubleshot various complications, created and
maintained mailboxes on the Exchange 5.5 server, successfully resolved a variety of network issues, setup
new users PC, unlocked accounts, and resolved network printing issues.
Skills Used
Exchange 5.5
Windows NT Server 4.0
Cunningham Lindsey Insurance - Dallas, TX - May 2001 to September 2001
Responsibilities
TX I was one of 5 NT network administrators on an internal help desk. I created and maintained accounts in
Windows NT, created and maintained mailboxes on the Exchange 5.5 server, successfully resolved a variety
of network issues, setup new users PC, unlocked accounts, resolved network printing issues, updated virus
software, created shared directories and mailboxes. I also supported digital cameras, network scanners, cable
modems, DSL, and frame relay WAN links. I supported two in-house insurance applications and Novell 3.11. I
also installed a lot of software on users pc's on the network. (Cannon software for the digital cameras and office
2000 mostly) I setup some pc's to synch with palmtops and laptops. Software used included PC Anywhere,
Citrix and Windows NT.
Skills Used
Windows NT Server
Exchange 5.5 Server
Novel 3.11
Citrix Metaframe
PC Anywhere

Stream International - Dallas, TX - January 2000 to January 2001
Responsibilities
I worked on a level one help desk for HP doing call center tech support for Inkjet printers. I took 40 calls
a day. I solved a variety of printing issues including connectivity issues, image quality, installations, paper
jams, carriage stalls, network printing, paper pickup, and spooling errors. I was given 3 weeks paid training
on all aspects of printing, including jet direct devices, Windows print servers, printer sharing, permissions and
security on printer, print driver installations, windows 98, paper jams, paper pickup problems, paper weight,
and proprietary HP warranty and procedures.
Accomplishments
I worked at Stream Intl. They put me in a classroom for 3 weeks and taught me everything there is to know
about Desk Jet printers and then I supported them in call center doing outsourced support for HP for 1 year.
Topics covered included connectivity issues, image quality, print driver installations, paper jams, carriage stalls,
network printing, paper pickup, and spooling errors. I have a very thorough understanding of network printing,
HP jet direct boxes, windows print servers, IP based printing, setting up multifunction printer, scanner, and
fax machines.
Microsoft - Las Colinas, TX - September 1998 to September 1999
Responsibilities
contract -I worked on a level one helpdesk at Microsoft doing call center tech support and customer service. I
helped customers navigate the Microsoft websites and provided product key codes. I sold support accounts to
corporations and charged customers for support. Created case logs for all pay per incident support, warranted
support, and customers with prepaid support accounts. I successfully diagnosed and transferred customers
to the correct department so specialist could resolve their problems.
Accomplishments
MCSE
EDUCATION
Associates Degree in LAN Administration
DCCCD Brookhaven - Farmers Branch, TX
2000 to 2002
LINKS
http://facebook.com/michaelhall00
CERTIFICATIONS
Exchange 2010
Enterprise Vault 9.0
Citrix Xen Desktop 2.0
Veeam Backup Certified

Michael-Hall

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