emotional intelligence

1. DILLA UNIVERSITY
COLLEGE OF HEALTH SCIENCE AND MEDICINE
presentation on Emotional intelligence
PhD in public health
Public health leadership and management
Prepared by: - Melkam Andargie

2. Emotional intelligence
• In a real sense, we have two minds, one that thinks (rational mind) and one
that feels (emotional mind ).
• Usually, the two work in harmony, but intense feelings may allow the
emotional mind to dominate the rational mind.
• In a crisis, emotion can act independently of the thinking brain.
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3. Origins of Emotional Intelligence
• EI is a cognitive ability, which is separate but also associated
with general intelligence. (Wayne Payne,1986).
• The ability of individuals to understand their own emotions as
well as the emotions of others and to use emotions to think
effectively (Mayer, & Salovey, 1997)
• “a learned capability based on emotional intelligence that
results in outstanding performance at work” (Goleman,1995).
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4. • For emotional control, there is a “stoplight” poster displayed
prominently, with six steps:
• Red light 1. Stop, calm down, and think before you act.
• Yellow light 2. Say the problem and how you feel. 3. Set a
positive goal. 4. Think of lots of solutions. 5. Think ahead to
the consequences.
• Green Light 6. Go ahead and try the best plan.
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5. Emotional Intelligence Theories
1. Ability-based EI by Mayer, Salovey, & Caruso
• Focuses on emotions themselves and their interactions with
thought.
• Arranged hierarchically.
• develop with age and experience thought to be complex.
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6. 2. Trait-based EI
A. The Five-factor model (Big Five) by Goldberg
• Consists of 5 broad factors (dimensions) of personality traits
 Extraversion (talkative, energetic, and assertive),
 The agreeableness (sympathetic, kind, and affectionate),
 Conscientiousness,
 Neuroticism (tense, moody, and anxious)
 Openness to experience (having wide interests, being
imaginative and insightful).
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7. 2. Trait-based EI cont…
B. The Bisquerra and Perez’s
Had 5 big dimensions:
 Emotional awareness,
 Emotional regulation,
 Personal autonomy,
 Social competence, and
 Life competencies and well-being.
• It incorporates cognitive and personality dimensions
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8. 2. Trait-based EI cont…
C. Petrides model
It integrates emotions, personality traits, and intelligence,
The four broad factors are
• Self-control,
• Emotionality,
• Sociability and
• Well-being.
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9. 3. The Mixed Theory cont…
A. Bar-On’s Mixed Model cont…
• Emotional social intelligence (personality characteristics)
• The characteristics divided into 5 different groups
1. Intrapersonal skills (self-regard, emotional self-awareness, assertiveness
,self-actualization and independence).
2. Interpersonal skills (empathy, social responsibility and interpersonal
relationships).
3. Adaptability (problem solving, Reality-Testing, Flexibility).
4. Stress management (stress tolerance and impulse control).
5. General mood (happiness and optimism).
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10. 3. The Mixed Theory cont…
B. Goleman’s EI
The ability to recognize and understand and management our own emotions
and realizing one’s own strengths and weaknesses.
Claims that EI is more vital than IQ.
1. Personal Skills
1.1 Self-awareness
 The cornerstone of emotional intelligence
 Socrates, true wisdom is knowing what you do not know.
 Goleman points to the maxim of Socrates, “know thyself”
 Aristotle “knowing yourself is the beginning of all wisdom”.
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11. • 3. The Mixed Theory cont…
• 1.1.1. Accurate Self-Assessment
– aware of our abilities and limitations,
– seek out feedback and learn from our mistakes,
– need to improve
• 1.1.2. Self-confidence
• 1.1.3. Emotional Self-awareness
1.2. Self-regulation or Self-management
• inner conversation, freeing us from being a prisoner of our
feelings
• Recognize, understand and influence the emotions of the others
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12. 3. The Mixed Theory cont…
• Emotional Self-Control:- how well you manage disruptive emotions in stressful or
hostile conditions.
• The Trustworthiness:- know one’s values and principles, intentions and feelings,
and acting in ways that are consistent with them.
• Conscientiousness:- being careful, self-disciplined, and scrupulous
• Adaptability:- They are open to new information and can let go of old assumptions
and Flexibility in handling change.
• Achievement Drive:- Striving to improve or meeting a standard of excellence.
 look for ways to do things better, set challenging goals and take calculated risks.
• Initiative:- Readiness to act opportunities before being forced to do so by external
events
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13. 3. The Mixed Theory cont…
1.3. Motivation
• It includes our personal drive
 to improve and achieve,
 commitment to our goals,
 initiative,
 or readiness to act on opportunities, and
 optimism and resilience.
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14. 3. The Mixed Theory cont…
2.1. Empathy
• It is an awareness of the needs and feelings of others and being
able to see things from the point of view of others.
• Organizational awareness:- Recognizing key power r/ship and
Understanding organizational values and culture
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To influence
To effect change
For
individuals,
leaders,tea
ms and
organizatio
ns
To achieve high
performance
To
be
com
peto
tivel
y
succ
essf
ul

16. 3. The Mixed Theory cont…
Social Skills (r/ship management)
• A wide range of r/ship and interpersonal skills,
• Influencing and persuading,
• Managing conflict and
• Working in a team.
• Inspire
• Visionary
• Challenge the status quo
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18. New Layered Model on EI by Athanasios and Chara (2018)
• Taking into consideration of all the theories
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A new layered model on emotional intelligence pyramid by (Athanasios S.
Drigas ,2018) 18

19. EI and leadership
• “the single greatest driver of effective leadership.”
• “Catalyst for Leadership Effectiveness”
• A high level of EI allow a leader to chose best fits style the situation.
• The right work climate and culture drive employee performance.
• Employees understand their managers
• The Org’s embraces new ideas.
• The Org’s empowers people and holds them accountable.
• Leaders recognize performance and show their people how to improve.
• People are proud to belong to the team and work together
• Using EI skills assist leaders have Multicultural skills.
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20. EI and leadership cont…
• EI leader monitor how team members feel and take action.
• “ “firm in decision-making
• “ “means being a decent person
• leader is not able to manage emotions, employees less eager to
share ideas and use full potential.
• Resolve disputes and manage conflicts
• Listen actively to feedback
•
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21. EI and leadership
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22. Coercive Authoritativ
e
Affiliative Democratic Pacesetting Coach
Emotional
Competenc
ies
-Drive to
achieve
-initiative
-motional self
control
 Self-
confidence
 Empathy
 change
catalyst
 Empathy
 building
bonds
 conflict
mng’t
 Collaborat
ion
 team
leadership
 communic
ation
 Conscient
iousness
 drive to
achieve
 initiative
 Developing
others
 Empathy
 emotional self-
awareness
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EI and Goleman’s leadership styles

23. EI and Full Range Leadership Model
1.Transformational
A. Individual consideration
 Dx & evaluates individual needs;
 feedback & advice;
 emphasizes personal responsibility
 removes system roadblocks
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24. EI and Full Range Leadership Model
1.Transformational cont…
B. Intellectual stimulation
 Supports creativity & innovation;
 encourages a new look at old problems;
 Encourage to be problem-solvers & open minded,
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25. EI and Full Range Leadership Model
1.Transformational cont…
C. Inspirational motivation
 Inspiration via accomplishments;
 establishes open communication lines;
 mentors others;
 shares vision and goal;
 seeks to minimize errors
 optimistic during crisis;
 seeks to improve work environment;
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26. EI and Full Range Leadership Model
1. Transformational cont…
4. Idealized influences
• Establishes a vision & mission;
• shows respect; builds trust and confidence for
accomplishment of goals
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27. • EI and Full Range Leadership Model
2. Transactional leaders
• Task performance and the rewards for meeting those
expectations”
• Help teams increase overall productivity.
3. Laissez-faire Leadership
• Negative relationship
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28. EI and Servant leadership
• Focuses on ethics and morality.
• An organisational culture of trust
• Huge role in employee job satisfaction
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29. Ways to improve EI
• Keep a journal, record our observations and responses and get
to know ourselves.
• Ask for feedback from our seniors.
• Take responsibility and stop blaming everyone around us
• Take it slow and don’t react, take a minute to think and breathe
• Practice seeing the good in the world,
• Put ourselves in other people’s shoes,
• Sit back and watch body language,
• Practice responding to emotions

30. References
1. An ei-based theory of performance from the book the emotionally intelligent workplace edited by: cary cherniss and daniel goleman
2. European scientific journal june 2014 /special/ edition vol.2 issn: 1857 – 7881 (print) e - issn 1857- 7431
3. Independent journal of management & production (ijm&p) http://www.ijmp.jor.br v. 6, n. 2, april - june 2015 issn: 2236-269x doi:
10.14807/ijmp.v6i2.278
4. File:///d:/phd/leadership%20and%20managment/professor's%20files/document.pdf
5. https://www.skillsyouneed.com/general/emotional-intelligence.html
6. Social and personality psychology compass 5/1 (2011): 88–103, 10.1111/j.1751-9004.2010.00334.x
7. https://www.skillsyouneed.com/general/emotional-intelligence.html
8. https://www.tsw.co.uk/blog/leadership-and-management/daniel-goleman-emotional-intelligence/#table-of-content-5
9. https://ohio4h.org/sites/ohio4h/files/imce/emotional%20intelligence%20background.pdf
10. https://culturaconectada.com/2022/02/14/emotional-intelligence-theories/
11. Drigas AS, Papoutsi C. A New Layered Model on Emotional Intelligence. Behav Sci (Basel). 2018 May 2;8(5):45. doi:
10.3390/bs8050045. PMID: 29724021; PMCID: PMC5981239.
12. https://www.ukessays.com/essays/psychology/theories-emotional-intelligence-ei-8732.php
13. https://repository.upenn.edu/cgi/viewcontent.cgi?article=1221&context=mapp_capstone
14. https://modernprofessional.co/the-relationship-between-emotional-intelligence-and-leadership/
15. https://www.kornferry.com/insights/featured-topics/leadership/relationship-between-emotional-intelligence-and-leadership
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31. THANK YOU
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