1. Dental Office Management Program
Four Sessions Fall 2011
Limited Attendance
Instructors: Paddy Briggs & Debbie Preissl
This program is designed for Dentists, Receptionists CDA’s and Hygienists
Research indicates successful dental practices focus on patient centered care, efficient business
systems, positive communication and organized policies and procedures. This highly informative,
interactive program presents the “Bigger Picture” and will motivate you to take your practice to
the next level while managing with ease. Participants are provided with management strategies,
practical tools and goal setting; designed to improve practice growth, increased production,
efficiency, enhanced communication, system accountability and personnel management.
Objectives:
• Review dental practice goal setting, management methods & strategic planning
• Evaluate and improve your office systems: Scheduling, Recalls, Short Notice
Cancellations/No Show’s, Accountants Receivable, Treatment Acceptance, Referral
Recognition and more
• Recognize and understand Personality/Generational differences and how this
knowledge can dramatically improve communication within the team and patients
• Learn how to embrace challenges as opportunities and focus on positive outcomes
• Find out the latest effective strategies in managing dental insurance
• Gain the most current knowledge and information in managing documentation, record
keeping and risk management
• Discover the policies, procedures and accountability protocol that you can’t afford to be
without.
• Learn how to select, support and invest in top performing employees
• Receive an introduction to the Employment Standards Act and Privacy Act
• Develop a patient centered customer service plan that creates connection and loyalty
Four Session Program
Program from 8:30am – 3:30pm (Saturdays) October 15th, 29th November 5th and 19th 2011
Location: 5th Floor 1508 West Broadway
Light breakfast & lunch included
Fee: $925.00 + HST ‐ Total ($1,036.00)
Eligible for 28 CE Credits:
Location Vancouver, BC

2.
Paddy Briggs
(Tel)604‐454‐4000
Fax or Email REGISTRATION to
Fax: 604‐538‐9720
Email: paddyb@shaw.ca
Course Title(s)_________________________________________________________
Name__________________________________________________________________
Address________________________________________________________________
Phone#__________________________Cell____________________________________
Email Address ________________________________________________________
Dental Office___________________________________________________________
Cheque payable to Debbie Preissl & Paddy Briggs
#306 15165 Marine Drive, White Rock, BC
V4B 1C5
Cancellation Policy:
- 6 weeks prior to course start date, tuition fee less $200
- 3 weeks prior to course start date 50% of tuition fee will be refunded
- Less than 3 weeks, there will be no refund.
We also offer “In Office” Customized Education & Consulting:
Dental Practice Management
• Dental practice goal setting & strategic planning
• Personnel administration ‐ policies and employee agreements
• Effective management and monitoring of dental business systems
• Practice and patient financial organization & management
• Dental Insurance –managing effectively
• Patient centered customer service training
• Effective communication strategies – personality profiling & generational differences
• Treatment acceptance ‐ team involvement & approach
• Policies & procedures manual
• Dental records management ‐ documentation & record keeping
Our website is currently under revision and will be available August 2011