Real Hospitality cv

1. MEHEDIHASAN
House No: 2/1/3 Radio Colony, Jamshing, Saver, Dhaka-1343.
Cell: +8801839486284, +8801751909305
E-Mail: mehedi.hasansohag@gmail.com
LinkedIn.com/in/mehedi-hasan-582215160
CARRIER OBJECTIVE:
To develop the carrier with a reputed business organization to grow and learn and
interested to work with international and multicultural environment by using my
professional experience.
WORK EXPERIENCE:
Company: Hotel Intercontinental Kuala lumpur
1. Position: Club Intercontinental Assistant
2. Period :September 2016 to September 2018
Job summary:
1. Welcome guest in a friendly, prompt and professional manner and also
recognizing returning guest.
2. Check guest in, issue room keys, providing information on hotel service and room
location.
3. Record guest preference in the system.
4. Guest check out, including resolving any late or disputed charges.

2. 5. Get to know guest personality and recognized their preference in food and
beverage and how they like their things kept in there room.
6. Have thorough knowledge of hotel facility including the timing, charges, cuisine
served in different outlet and offer assistance to place orders.
7. Take action to solve the guest problems/complaints using appropriate service
recovery guideline.
8. Communicate any outstanding guest or issue to management they may require
additional monitoring or follow up.
9. Work as part of team and communicate with other department as per hotel
procedures to ensure excellent and quality and service.
10. Performing other duties like as guest room tours, conscious service, special
service etc.
Company: Take Eat Easy Modern Bakeryand Café,Kuala lumpur.
1. Position: Barista.
2. Period: October 2015 to August 2016.
Job summary:
1. Welcome customers by determining their coffee interest and needs.
2. Educate customers by presenting and explaining the coffee drink Menu;
answering question.
3. Prepare and sells coffee drinks by following prescribe recipes and preparation
techniques for coffee drinks such as, espresso, cafe latte and cappuccino.
4. Generates revenues by attracting new customers define new and explained
services and products.
5. Maintains inventory by replenishing coffee bean supply, stocking coffee brew
equipment , maintain supplies, pestries,and cookies for coffee bar.
6. Maintain safe and healthy work environment by following organization standers
and sanitation regulation.
7. Keeps equipment operating by following operating instruction; troubleshooting
breakdowns maintain supplies, call maintenance for repair.
8. Enhance coffee shop reputation by ownership for accomplishing new and different
request, exploring opportunities to add value to job accomplishments.
Company: Geographic Adventure Restaurant & Bar,Kuala lumpur
1. Position: Floor Supervisor.
2. Period: July 2014 to September 2015.

3. Job summary:
1. To be fully conversant monthly/daily sales performance and assist the Manager to
ensure maximum results for the business is achieved.
2. Oversee the entire front and back of the house restaurant operation.
3. Ensure customer satisfaction through promoting excellent service.
4. Respond to customer complaints tactfully and professionally.
5. Maintain quality control for all food served.
6. Analyze staff evolution and feedback to improve the customer’s experience.
7. Oversee health and sanitation standers.
8. Train new stuff and provide ongoing training for all staff.
9. Look for ways to cut waste and decrease operational costs.
10.Attend quarterly P&L meeting.
EDUCATIONAL QUALIFICATION:
Diploma in Hotel management (DHM)
1. Institute name: Kolej ASA.
2. Grade obtained: GPA 3.86 (out of 4).
Higher secondary Certificate (HSC)
1. Institute name: B.P.A.T.C School & College.
2. Grade obtained: GPA 4.20 (out of 5).
Secondary School Certificate (SSC)
1. Institute name: Radio Colony Model School.
2. Grade obtained: GPA 4.19 (out of 5).
COMPUTER SKILLS:
Windows 8,Microsoft word, Excel, Power Point, Internet Browsing, Opera, Vision online,
POS, MCS (Material Control System).

4. TRAINING ATTAINED:
1. Attend training program at HOTEL INTERCONTINENTAL KUALA LUMPUR
in Front Office & F&B.
2. Attend Fire drill & Safety Training in HOTEL INTERCONTINENTAL KUALA
LUMPUR.
COMMUNICATION SKILL:
Skillful in English, Bengali, Malay speaking, reading and writing. Also can speak some
Arabic and Hindi.
INTEREST /HOBBY:
1. Travelling Bangladesh and abroad.
2. Watching movie and reading book.
3. Make anyone happy and try to help other.
FIELD OF INTEREST:
1. Front office and Food and Beverage.
PERSONAL INFORMATION:
1. Father’s name: Md.Abdus Satter.
2. Mother’s name: Mina Begum.
3. Permanent Address: H: 2/1/3 Jamshing ,Savar,Dhaka.
4. Passport No: BR 0014982.
5. National ID No: 19922627201000216.
6. Nationality: Bangladeshi.
7. Gender: Male.

5. 8. Marital status: Unmarried.
9. Height: 5 feet 10 inches.
10.Date of Birth: 22nd January 1992.
11.Religion :Islam (Sunni)
I hereby declare that the above written particulars are true and correct to the best of my
knowledge and belief.
REFERANCE ONE:
Ann Margrett R.Mapula
Front Office Manager
Hotel Intercontinental Kuala Lumpur
Relation: Boss
Cell: +60123302425
Email: Ann.mapula@ihg.com
REFERANCE TWO:
Mr. Romzi Bin MAAT
Assist club Intercontinental Manager
Hotel Intercontinental Kuala Lumpur
Relation: Boss
Cell: +60123639002
Email: Romzi.maat@intercontinental-kl.com.MY
Mehedi Hasan