Meghann O'Sullivan Resume

1. 1
Meghann O’Sullivan
3106/1 Carlton Street Chippendale NSW 2008 | 0432 472 200 | meghann@hotmail.com.au
Thank you for your consideration, I look forward to hearing from you soon.
Meghann O’Sullivan | 0432 472 200 | meghann@hotmail.com.au
Skills
Quick learner | Problem solver | Natural leader | High attention to detail | Excellent people skills | Self-
motivating | Positive “can-do” attitude | Fantastic time management | Ability to multitask | Works well under
pressure | Team player
Capabilities
Typing speed: 60+ wpm | Mac systems: Advanced | PC systems: Advanced | Microsoft Office 2016/365:
Advanced | Keynote: Intermediate | GoTo Meeting: Intermediate | Paypal/Stripe/Xero: Intermediate |
InFilemaker pro: Intermediate | ACT!: Intermediate | Microsoft Dynamics: Advanced | Infusionsoft: Advanced
Education
2017 WardyIT – Customising& Configuring Microsoft Dynamics CRM2016/Dynamics 365 | 2014 Apple Keynote
Training | 2013 AICD – Foundations of Directorship: Finance, Governance & Strategy and Risk for Directors |
2008 TAFE – Business Administration Certificate II & III (Whilst completing TAFE I also did a number of temp roles
and short term contracts)
Experience
Account Management & Technology Education Coordination | Saxons Group - Saxons Learning Solutions
July 2015 – Current
Account management (Gov, SME & Enterprise) | Technology training (Microsoft, Veeam, Cisco, VMware, CompTia, SAP,
Citrix) sales & co-ordination including budgeting, sourcing, negotiating & liaising with venues and trainers (including
international events) | Inbound & outbound prospecting/sales via network and EDMs | Processing sales & refunds |
Reporting for training budgeting, collections, sales & dispatch | All client management including complaint handing and
retention | Debt collections | Creating & editing copy to be broadcasted to database using Mailchimp | Saxons CRM
systems admin & champion
Event & Administration Manager | RickOtton.com/WeBuyHouses Pty Ltd (contract)
Feb 2014 – June 2014
Event organising & co-ordination including budgeting, finding, negotiating & liaising with venues (including international
events) | liaising with dispatch to organise product fulfilment & delivery requirements | planning agendas & run sheets for
all workers | coordinating on-site running of event & speaker, post event wrap up | Processing sales & refunds | Reporting
for event budgeting, collections, sales & dispatch | All incoming client management | Retention & Client Complaints | Debt
collections | Light reception duties | Creating & editing copy to be broadcasted to database | Assisting speaker with
organisation & presentation creation | Assisting to monitor and maintain the business Facebook page | Travel interstate &
overseas (UK) to run events
Member Relations Executive | Australian Institute of Company Directors
May 2012 - Feb 2014
Member retention via calling, face-to-face consultations & email correspondence | Membership subscription renewals |
Director development consulting | Up-selling members to appropriate courses | Administration | Data entry | New
employee training | Incoming customer enquiries & complaints | Working to & surpassing company set KPI’s

2. 2
Meghann O’Sullivan
3106/1 Carlton Street Chippendale NSW 2008 | 0432 472 200 | meghann@hotmail.com.au
Thank you for your consideration, I look forward to hearing from you soon.
Meghann O’Sullivan | 0432 472 200 | meghann@hotmail.com.au
Event Sales/Event Coordination | Freedom Events (contract)
Jul 2011—Dec 2011
Event ticket sales (cold calling) | Event co-ordination & on-site running of events with 200+ people | Administration/Office
all-rounder | Data Entry | New employee training | Light reception duties | Interstate travel & co-ordination
Senior Account Executive | Fairfax Digital/ Online Marketing Group
Jul 2010 - Jul 2011
Customer Service - All inbound enquiries & complaints | Advertising sales and up-selling | Client retention | Devising more
efficient strategies & procedures | Database management | Producing advertising creative for clients to be created by
graphics | Office support
FFS Officer/Customer Service Client Management | NSW Business Chamber Apprenticeship Centre
July 2008 –July 2010
Incoming & outgoing calls with clients regarding outstanding documentation to process their Government rebates |
Administration | Data entry | Reporting, to alleviate some of my Manager workload | Consistently surpassing company set
KPI’s | Dealing with client complaints & enquiries
References:
Jane Otton | Owner/Director | We Buy Houses/ RickOtton.com | 0410 456 500
“It is my pleasure to recommend Meghann O’Sullivan. Her performance working as Admin/Event Manager-which
included being a admin/customer service/events manager proved that she will be a valuable addition to any company.
I have known Meghann for approximately 4 months, in my capacity as Director of RickOtton.com. Meghann worked for me
on various projects and based on her work, she proved to be a dedicated employee focused on giving amazing customer
service with a positive attitude.
Also, she enthusiastically embraced and managed a national tour across Australia, quickly followed by managing and
traveling to almost back-to-back events in London and Sydney. Meghann has a bubbly personality and a focused “sales
and customer service” mind set combined with strong event management skills.”
Ben Hamilton | Member Relations Manager | Company Directors | 0417 047 635
“Meghann brings with her a positive energy that enriches any place of work. For the time that I managed Meghann she
was eager to take on additional tasks and worked promptly and diligently on assigned projects, bringing great ideas and a
fresh approach to the team. She is a bubbly, honest and open individual who has no qualms with constructive feedback.
With the correct engagement coupled with her enthusiasm to succeed, Meghann will be a benefit to any organisation.”
Shona Mackin | Director | Freedom Events | 0450 031 817
“Having worked with Meghann indirectly at OMG and again at Freedom Events I have no hesitation on recommending
her. Meghann is a joy to work with, her bubbly persona brings a great energy to the work space and she is a great
cheerleader for grabbing a task or challenge and driving it through to fruition.
She is fabulous with customers making their experience with her easy, fun and getting them the results they are after.
Meghann has been a great assistance to me personally, she has an ability to take an end aim and fill in the missing
pieces to get the job done without too many questions or distractions. It's always great to have a fabulous "can do" person
on my team!”
Narelle Curtis | Manager | Fairfax Digital/OMG | 0422188894
“It was an absolute delight working with Meghann. Her happy demeanor and bubbly personality made her a pleasure to
have around. Meghann was a loyal, hard-working and highly valued member of our team. She built strong relationships
with not only her peers, but also our high value customers. Meghann commits herself whole heartedly to any and all tasks
set before her. These traits, coupled with her dedication and commitment, make her an asset to any company offering her
a position”