1. Mayra I Rivera-Torres Home 787.565.3496 - mayra.itsele.rivera@gmail.com
Summary
Human Resources Director offering 24 years in human resources.Expertise in recruiting,compliance with law
regulationsand company policies. Highlydriven to achieve company goals.
Highlights
- Staffing and recruiting professional - Payroll expertise
- Interviewing expertise - Event management
- Performance management strategies - Employee handbook development
- Benefits administrator - Manager coaching and training
- Employment law knowledge - Employee relations
Experience
Human Resources Director
October 2004 toCurrent
Auberge Haven, Corp. - San Juan, PR
- Created and implemented the exit and interviewprogram process
- Conducted an average of 50 employee exit interviews per year.
- Reviewed federal and state laws to confirm and enforce company compliance
- Advised top management on appropriate employee corrective actions
- Created and modified job descriptionswithin all departments
- Conducted benefitsadministration for over 100 benefit-eligible employees
- Supported over 100 employees at all levels, including executive leadership
- Designed and implemented the comprehensive employee rules and proceduresmanuals(StaffRules, Employee
Benefits and Policies), the Occupational Health, Safety and SecurityPlan, Building Evacuation Plan, Safety Drills the
Earthquake, Fire and Hurricane Plan and all HR Forms
- Designed and implemented the employee performance evaluation process and merit program
- Worked with senior-level management to create fair and consistentHR policies and procedures
- Ran the bi-weeklypayroll process
- Processed all salarychanges stemming from meritincreases, promotions,bonuses and payadjustments.
- Managed and coordinated employee'sactivities such as:Annual Christmas party, Perfectattendance program andthe
Employee of the Year Selection
- Created and managed more than 350 confidential personnel records
- Addressed inquiriesfrom employees and management regarding new-hire activity and ongoing employee relation
issues
- Guided the startup and management of all HR operations,systems and programs for a new location within the company
Properties Administrator, Hotel General Manager
October 2004 toCurrent
Auberge Haven, Corp. - San Juan, PR
- Twelve (12) year experience at management level;positions included HotelGeneralManager and Administrator of5
Boutique Hotel, 4 Restaurantsand 2 Bars
- Trained staff for: reservations, guest relation and services,restaurants, bars,housekeeping, maintenance, and security
- Deal with contractors and suppliersnegotiating pricing and fees,while ensuring the continuation and enhancements
of services
- Addressed customer problems as well astroubleshoot
- Directlyassistance to the accounting department:cash management, sales reports, and payroll
- Weddings and Events Coordinator: Planned, coordinated and executed over 250 on-site weddings/events
- Ensured compliance with regulatoryagencies,monitoring payroll,food and beverage cost controls,analyzing
performance trends, scheduling staff and hotel management meetings, and coordinating all departments,
including,Front Desk- Reservations, Housekeeping,Food & Beverage,Banquets,Security,and Senior
Management
Worked with the community on non-profit events; helping the youth of our communities also with programs to assist the elderly
GeneralManager
July 2013 toCurrent
Vision Greenwave, Inc- Vieques, PR
- GM for Two Car Rental Companies; Island Jeep Rental and Coqui Car Rental
- Worked out the development plan and corresponding action plan for Sales Departmentaccordinglyto the company’s
business and strategic requirements.

2. - Designed and optimized the processes of the Sales Department. Ensured the effective implementation of the
processes
- Allocate the work in the department reasonably and lead the subordinatesto complete the relevant tasks.
- Ensured compliance with regulatory agencies
- Offer necessary workcoaching and career developmentguide for subordinates based on Human Resource policyof
the company.
Human Resources and Administrative Consultant
July 2002 to October 2004
Borinqueña Deportiva, Inc. - Caguas,PR
- 2002 Guided the startup and management of all HR operations,systemsand programs. Reviewed federaland state
laws to confirm and enforce company compliance. Developed the StaffRulesand Benefits Manual, and all
HR forms.
- Created and modified job descriptions within all departments.
- 2004 - Evaluated the human resources department and recommended the implementation of new procedures according
to the labor laws of Puerto Rico
Offices Administrator and Director of Human Resources
January 2003 to December 2003
Fresh Meadows Medical Clinic - Queen, NY
- Guided the startup and management of all HR operations,systems and programs for a newlocation within the company
according to the NewYork State and Federallabor laws.Administrator of two medical clinics – Queens andBrooklyn,
NY
- Developed the HIPPA LawHandling and Procedures Manual; trained medical and clerical staff
- Worked with senior-level management to create fair and consistentHR policies and procedures. Developed employee
handbooks, including design and layout
Permits Documentations Department Administrator/Human Resources Director
September 1992 to January 2003
JM Ventura Enterprises - SanJuan, PR
- June 1999 to Jan 2003 Administrator and Residential / TouristDevelopmentProjectManager
- Coordinated with contractors and subcontractors the issuance ofoperational permits for a specificresidential /
commercial project. Obtain allrequired endorsements from federaland local governmentagencies for urban,
commercial and industrial development permits
Human Resources Director, January 1994 to June 1999
- Established and administered employee medicalinsurance package, 401K and retirementplans.
- Reviewed federal and state laws to confirm and enforce company compliance.
- Developed the Occupational Health, Safety and SecurityPlan,Building Evacuation Plan,SafetyDrillsand the
Earthquake, Fire and Hurricane Plan
Purchasing Manager, January 1996 to January 1998
Executive Assistant 1992 to 1996
Education
- Master Certificate in Essential Hospitality Management: 2006
Cornell University- Ithaca, NY
- Master Degree: Business Administration Human Resources, May1999
Universidad del Turabo - Gurabo,PR
Business Administration Human Resources
- Bachelor of Science: Biology,December 1989
Pontificia Universidad Católica de Puerto Rico - Ponce, PR
- Certification: Accounting and Data Entry Specialist, February1989
Crown Business Institute - Miami, FL
Accounting and Data EntrySpecialist Certification
Languages
Fluent in English and Spanish