Digital government refers to the use of internet and communication technologies by government institutions to share information and provide services to citizens, businesses, and other government agencies more efficiently. There are four levels of digital government engagement - from basic information publishing to two-way interaction to fully digital transactions. Common digital government services include e-filing taxes, online community forums, emergency management systems, e-voting, and more. The benefits are more transparency, convenience for citizens, and cost savings for governments. Issues that can arise include lack of technology expertise, poor planning, and insufficient stakeholder involvement.

1. Government Digitalization
Attributes and Visions

2. What is Digital Government?
 .

3. Digital Government
 The use of Internet Communication
Technology (ICT) by governmental
institutions (local, state, national) to
improve information sharing, dialogue,
service and transactional processes with its
stakeholders

4. Digital Government

5. Digital Government
 G2C (Gov’t to Citizen)
 GTB (Gov’t to Business)
 GTG (Gov’t to Gov’t)
 There are four levels:

6. Digital Government
 There are four levels (cont):
 IEE (Internal Efficiency and Effectiveness)

7. Digital Government
 There are three
basic phases:
 Publish (e.g.,
info – one
way)
 Interact (e.g.,
comment
form, online
forums)
 Transact (e.g.,
online
services)

20. Digital Government Services
 Examples:
 e-filing
 community collaboration
 crisis management
 e-voting
 customer relationship management
 eco-informatics
 e-rulemaking

21. Cited Benefits
For citizens:
 One stop shop
 More government transparency
 Easier access to information
 Convenience
For government organizations:
 Instant access to information
 Cost savings
 More challenging/interesting work
 Congress is happy

22. Some Problems with Digital Gov’t
 Not knowing the difference between
project and endeavor.
 Not getting enough middle managers
involved in decision-making.
 Not having enough staff who understands
the technology.
 Bad partnering,
 Not focusing on internal communication
efforts.

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30. Issues in Digital Government
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36. Government Digital Transformation
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40. Government Digital Transformation
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41.  M-government: Mobile
Government
 System: Combination of
portable mobile devices
and wireless Internet
access
 Devices: PDAs*,
cellphones, BlackBerry,
Tablet PC
 Wireless: Cellular, Wi-Fi,
Bluetooth, Satellite,
Infrared (IR)
The Future of Digital Government

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