Martin Potts has over 10 years of experience in customer service, recruitment, and claims management roles. He was promoted ahead of schedule at Unum, where he won awards for his CSR work and performance. Potts is skilled at resolving issues, meeting targets, and building business. His interests include music, writing, reading, and traveling worldwide.

1. Martin Potts
120 Hubert Grove London, SW9 9PD
Phone: 07919994212  E-Mail: martin.potts87@gmail.com
Key Achievements
• Winner of 2013 Collaboration Award for CSR work, raising £10,000 for local and national
charities in the Basingstoke office, an increase of approximately 40% from the previous year
• Winner of monthly award for performance in September 2012
• Promoted from pay Grade 8 to Grade 9 in April 2012 after 18 months at Unum, ahead of the
average of 24 months having achieved and maintained targets relevant to my role
Experience
• Unum (Basingstoke/London) Oct 2011-Dec 2014
Responding to queries regarding employee benefit products
including Group Income Protection, Group Life and Group
Critical Illness. Promoted to Sales Support role in Central
London office after two years in customer service role.
Communicating directly with and thinking analytically to solve
problems for IFA clients, supporting Sales Consultants in the
acquisition and implementation of new business, and retention
and management of existing business. High performer in all
roles, meeting or exceeding all targets. Responsible for CSR
initiative within Basingstoke office during 2013, heading a team
of volunteers to enable fundraising in addition to full time role.
• Somerset Care (Basingstoke)
Organising weekly rotas for 50+ domiciliary care workers,
responsible for ensuring vulnerable adults receive care.
Resolving scheduling conflicts, liaising with clients or their
families to ensure the highest standard of care. Left in
September 2010 to travel but asked by the company to resume
my employment upon my return in January 2011.
Feb 2009 – July 2011
• Holden Jones Recruitment (Basingstoke)
Recruitment consultant, matching suitable candidates to jobs in
the financial sector. Successfully placed candidates at Stannah
Stairlifts and Mars Drinks before seeking a change of career.
July 2008 – Dec 2008

2. Martin Potts
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• Capita Resourcing (Basingstoke)
Managing recruitment drives for public sector clients,
overseeing the recruitment process including collating and
sifting applications, preparing interview and offer paperwork
and obtaining background checks. Responsible for 30+
recruitment campaigns at a time.
Jun 2007 – Jul 2008
• Shoosmiths Solicitors (Basingstoke)
Numerous roles including data entry, recovery of legal costs
from third party insurers and management of a caseload of
approximately 200 non injury motor claims, liaising with
insurers and clients to obtain evidence in order to settle claims
as favourably as possible. Promoted twice and seconded once in
this period.
Aug 2005 – Jun 2007
Education
• A Levels in English Language and Politics
• 8 GCSEs A*-C
Interests
• Guitarist and vocalist with an interest in pop, rock, jazz, swing, folk and country music styles. Played
with function band Dr Vegas for three and a half years, performing at numerous weddings, corporate
parties and other private functions.
• Creative writing including song lyrics and blogs
• Reading books including classic fiction as well as non fiction books on subjects such as history,
science and philosophy
• Travelling worldwide including previous trips to the United States,southern Africa, Australia and
South America