1. Marilyn Washington
313 Oak Manor Drive, Apt. 201
Glen Burnie, Maryland 21061
(202) 412- 0213
Lynnw2@yahoo.com
Experience
Menu Clerk/ Dietary Aide
Laurel Regional Hospital, Laurel, MD
September 2013 - Present
 Utilizing my customer service skills, I greeted daily hospital personnel, ascertain the nature of the visit
and assist in request.
 On a daily basis, answered and made non-technical calls on behalf of the senior staff, providing routine
information and referring callers to appropriate staff members when specific information was required.
 Check menu changes from doctors’ orders.
 Maintained various charts in accordance with established guidelines; codes and files records in the proper
manner allowing for easy retrieval; ensures files are current and in keeping with the supervisor's policy
for timeliness.
 Prepare patient menus according to doctors’ orders.
 Check menu with food items on tray line.
 Prepare snack bags for Diabetic patients
Hostess
UNO Chicago Grill, Bowie, MD
April 2012 - September 2013 - Utilizing and enhancing my hospitality skills.
Replenishment (Seasonal)
Macy’s Department Store, Bowie, MD
November 2011 - February 2012 - Utilizing and enhancing my customer service skills.
Administrative Assistant/ Timekeeper / Receptionist
New York City Housing Authority, New York City, NY
March 2003 - July 2008 - Performing and enhancing my secretarial skills listed below.
Administrative Assistant/ Office Manager
New York City Department of Education, New York City, NY
April 1997 - November 2002 – Performing and enhancing my administrative skills listed next and secretarial
skills listed below.
 Supervised secretarial pool of five secretaries, providing guidance on proper format of memorandums,
letters, various reports, reviewed workload, and set deadlines for completion.
 Drafted standard operation procedures for internal routing of correspondence to improve the efficiency of
the administrative support staffs’ processes.
 Conducted interviews of Student Interns and made appropriate placements.

2.  Created and utilized excel spreadsheet to track the number of students in all New York City schools,
ensuring a more accurate and efficient process to produce the annual census report.
 Monitored time cards for 40 workers on housing Kronos system to ensure time and attendance
conformed to pre-scheduled work hours.
 Created and utilized access data base to track housing repairs to produce request such as numbers of
repairs and timeline of completions.
 Provided weekly projected repair schedule with estimated completion date for supervisor’s approval.
 Responsible for reviewing and verifying local travel vouchers submitted by repair staff.
 On a daily basis, answered and made non-technical calls on behalf of the senior staff, providing routine
information and referring callers to appropriate staff members when specific information was required.
 Utilizing my customer service skills, I greeted daily visitors, ascertain the nature of the visit and directed
to the appropriate staff member or destination.
 Independently received and reviewed daily incoming correspondence to promptly identify the
appropriate action and/or suspense date; selects, complies, and attaches all appropriate supplemental
documentation necessary for senior staff response to correspondence. Utilizing own initiative, alerted
supervisor to important matters and deadlines to assure accurate and timely response.
 Reviewed correspondence to ensure accuracy in spelling, grammar, punctuation, attachments, and
conformance with established correspondence guidelines; ensures corrections are completed promptly.
 Composed and typed various letters, memorandums, classified information pertaining to individual
clients, update section organization charts, and reports using proper format and required forms.
Researched and gathered information and data, prepared final document from rough notes or verbal
instructions.
 Scheduled meetings for senior staff members to include preparation of agenda, and notification of
attendees; ensured supervisor and/or staff members were fully briefed and/or had available background
information on matters to be considered prior to scheduled meetings or appointments so he/she can be
adequately prepared.
 Maintained various alphabetical and subject matter files in accordance with established guidelines; codes
and files records in the proper manner allowing for easy retrieval; ensures files are current and in keeping
with the supervisor's policy for timeliness.
 Responsible for office supplies inventory to include preparing purchase orders for supplies and
equipment; performing weekly inventory to ensure all supplies are stocked and ready for use.
Education
University of Phoenix
Bachelor of Science in Business Administration
Skills
 Ability to supervise a group of employees
 Over ten years of administrative experience
 Ability to work several operating systems, including Windows and Mac
 Proficient typing speed of 40wpm
 Excellent communication and interpersonal skills
 Ability to operate the Kronos Timekeeping System