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Mariham Ahmed

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Mariham CV 1/5
Career Objective:
Seeking a long-lasting job in a professional and dynamic international organization
Where I can have a chance to apply my skills and acquire knowledge along with the right
tools
To increase the present value of my organization and consequently myself
So that will be just a start to be continued...
Summary of Multi – Skills:
 Project Administration / Planning
 Business Operations.
 Public Relations
 Training, Material Development & Presentation.
 Personal & Corporate Banking
 Sales & Marketing.
 People Skills: Leadership, Motivation & Team Work.
 Job Families / Human Capital.
MARIHAM AHMED
Mobile: +971.50.9222398
+971.55.8866922
Email: mariham_ahmed@hotmail.com
Address: Jumeirah 1,Dubai,UAE.
Mariham CV 2/5
Career History:
Oct. 2014 – Present International Gulf Organization
For Human Rights
Public Relations & Social Media Manager
Job Description:
 Manage specialevents such as Conferences,Public / Private Events, Training Programs or other activities.
 Identify main groups and audiences and determinethe best way tocommunicate publicity information tothem.
 Assign,supervise and review the activities of publicrelations staff.
 Establish and maintain effective working relationships with local and municipal government officials and media
representatives.
 Communicating with people outside theorganization,representing the organization tothe public,government,and
other external sources. This information can be exchanged in person,in writing,or by telephone or e-mail.
 Analyze information and evaluating results tochoose thebest solution and solve problems.
 Prov ide information & updates tosupervisors,co-workers,and subordinates by telephone,in written form,e-mail,
or in person.
 Prov ide guidance and direction tosubordinates, including setting performancestandards and monitoring
performance.
 Schedule events,programs,and activities, as wellas the work of others.
 Encourage and build a mutual trust,respect, andcooperation among teammembers.
 Monitor and reviews information from materials, events,or the environment, todetect or assess problems.
 Translate or explain what information means and how it can be used.
 Identify the educationalneeds of others,developing formaleducational or training programs or classes,and
teaching or instructing others.
 Perform day-to-day administrativetasks such as maintaining information files and processing paperwork.
 Monitor, analyze andcommunicatePRresults on a quarterly basis
 Maintain organization archives.
 Observ eand report on social,economic and politicaltrends that might affect employers.
 Coordinating & monitoring on all our Publications (i.e. Insight Magazine,Policy Reports,Articles,Daily
Statements… etc)
 Dev elop media relations strategy,seeking high-levelplacements in print,broadcast andonline media.
 Write interesting and effectivepress releases, prepare information for media kits, dev elop,and maintain company
internet or intranet web pages.
 Direct social media team toengageaudiences across traditionaland new media
 Monitoring on all social media activities (i.e.tweeting,sharing,engaging, liking,increasing socialreach,doing the
heavy lifting, etc)
 Determine objectives,establish what needs tobe accomplishedand define how it willbe done.
 Ensure all accounts are updated on a daily basis and that messaging is timely and relevant .
 Prov ides feedbacktohigher ups (be in constant contact with the Marketing,Sales and management departments to
communicate on publicfeedback,complaints and conversations surrounding the organization that are taking place
in the publicsphere .
 Educate staff on theimportance of social media, as well as the implementation of new technologies and campaigns
and promote socialmedia activities internally.
Mariham CV 3/5
Jan. 2014 – Oct. 2014 Grandeur Design & Trade
Office Manager / PR Manager
Job Description:
 Organize and supervise all of the administrative activities that facilitate the smooth running of the Company.
 Handling all Workdirectly from CEO & The Managing Director throughout the day and be on reasonable callafter
Hours when necessary.
 Responsible for ensuring that the Company runs efficiently.
 Handling all HRManagement & Recruitment Duties / / PR Duties.
 Carrying out staff appraisals,managing performance and disciplining staff.
 Implementing and promoting equality and diversity policy
 Designs and implements office policies by establishing standards and procedures; measuring results against
standards; making necessary adjustments.
 Maintains office staff by recruiting,selecting, orienting,and training employees.
 Manage publicrelations department.
 Dev elop PRstrategies,campaigns,and initiatives toimprove public perception of company.
 Improve management andemployee relations.
 Manage our organization's reputation with the public in generaland clients.
 Compile comprehensive information about thecompany for the media.
 Dev elop and launch Internet or intranet web pages.
 Handling the meetings with our VIPClients for closing deals/requirements/inquires…etc.
Nov. 2012 – Dec. 2013 KRU Capital Partners – DIFC
Administration Manager
Job Description:
 Plans, directs and manages under direction of The CEO & The Three Board Directors.
 Handling different projects.Plan,finalize as wellas manage the projects as per the requirements.
 Ensure quality and alsoadhere tothe timelines and guidelines set for the project.
 Coordinate with my teammembers toaccomplish the projects assigned to.
 Ensure that the project is done as per the set guidelines,ensure quality work,initiate the work and workuntilit is
completed.
 Discuss the progress of the projects with the senior officials.
 Handling all Workdirectly from CEO & The Board Members throughout the day andbe on reasonable callafter
Hours when necessary.
 Attends meetings or conferences toobtain or disseminate information regarding assigned workunit issues and
programs.
 Assist in HRManagement & Recruitment Duties / Finance & Accounting Duties / PRDuties.
 Prov ides supplies by identifying needs for reception, switchboard,mailroom,and kitchen; establishing policies,
procedures,and workschedules.
 Prov ides communication systems by identifying needs; evaluating options; maintaining equipment; approving
inv oices.
 Filter emails, highlight urgent correspondenceand print attachments.
 Coordinatetravel and accommodation requirements in connection with others and ensure arrangements in place
for the CEO & the Board Directors.
 Undertake any other duties as requested by theCEO & the Board Members.
Mariham CV 4/5
Jul. 2011 – Oct. 2012 Islamic Arab Insurance
Bancassurance Trainer
Job Description:
 Assist our Bancassurance Managers & our team in handling key distribution partners effectiv ely
Like DIB, NIB, Rak Bank, FGB.
 Training & preparing presentations in a regular basis with relationship managers or agents of the banks on
SALAMA’s products & continuously support them on sales acquisition & application processing.
 Achiev e agreed budget across multiple bank partners through their respectiv e distribution channels.
 Continuously enhance mindshare for the product among banks’ v arious sales channels.
 Using the Selling & Marketing techniques for our insurance products toenhance theagents tofocus on our products
& not on the competitors
 Maintain strong focus on competitor activ ity .
 Support bank collaborates (Unit Head, Relationship Managers and ROs) on product & client Meetings.
 Comply with SALAMA’s risk & compliance policies.
Nov. 2010 – May 2011 Mercedes Benz
After Sales Department
Office Manager
Job Description:
 Supervising and monitoring allthe customer service officers and the service advisors then reporting tomy after sales
manager.
 Dealing with all serv ices related to our customers after sales starting from PDI "Pre-Deliv ery Inspection”
 Receiv ing all enquires and complains from thecustomers & Handling all issues related to outgoing or incoming
spare parts.
 Daily follow-up for all incoming cars and specify with whom each car will be checked up.
 Following up with allother departments as spare parts department,sales department, managerial and financial
department.
 Handling all incoming andoutgoing e-mails related to spare parts issues, new serv ice information, customers
complains, Training programs that will be taken by our engineers.
Dec. 2008 – Nov. 2010 Arab Banking Corporation
Customer Service Officer
Job Description:
 Meet new customers and serv e as a major inv olv ed customer contact point for general customer requests.
 Handling all clients’ instructions in order to direct them to the right channel.
 Open all ty pes of accounts (current, sav ings, time deposit and sav ing certificates).
 Maintain documents of customer accounts (signature’s cards, NIC, PPT, MIN, KYC, risk assessment report,
commercial register and power of attorney s).
 Archiv e and index customer files.
 Handling all customer inquiries (customer's position,account statement,interest rates, transaction adv ises, T/Ds,
C/Ds)
 Feed the sy stem with all information obtained from customers.
 Attracting new customers through selling bank's retail and liability products. (Cross Selling)
 Receiv ing complaints from customers & register them & deliv er it to the concern person
 Responsible for client's safe boxes key s to ensure security
 Receiv e orders for cheque-books, issue cheque-books and maintain related registers.
 Apply conditions to customer accounts (interest rates, commissions, ov erdraft limit, v alidity ).
 Prov ide feedback tothe higher lev el of management about new products of other banks in the market to take
necessary actions in accordance.
Mariham CV 5/5
Courses:
"Management by Objectives" Workshop, Held at Mercedes Benz – NAT CO on March 1st, 2011
Course Description:
 The different between Company & Personal Objectiv e?
 How to make a Smart Objectiv e?
 How to make it: Specific, Measurable, Achiev able, Realistic, and Timed.
 Interrelationship between Employ er & his Employ ee.
 Performance rating for each employ ee.
"Customer Relation Management" Held at FIG on December 15 th, 2009
Course Description:
 Ty pes of customers & Way s of handling them.
 Communication Skills.
 Different ty pes of relations.
 Way s of solv ing different ty pes of problems.
"Human Rights Leaders" Held at IAIGO on October 12th, 2014
Course Description:
 International Legislation for Human Rights
 International and Legal Authorities
 Human Rights National Institutions
 Non-Gov ernmental Organizations
 Justice and Peace Value
 The Importance of National Identity
Education:
 Bachelor Degree of Commerce & Business Administration 2008
 Helwan Univ ersity , Cairo, Egy pt.
 Major: Economics (English Department)
Computer Skills:
 Excellent command of Microsoft Office -Good Internet research skills.
Languages:
 Arabic: Mother Tongue
 English: Fluent
 French: Beginner
Personal Details:
Date of Birth: January 1 4th '1 987
Nationality : Egy ptian
Marital status: Single
Residency : UAE, Dubai, Jumeirah 1 .
Visa Ty pe: Employ ment Visa (With NOC) (Free Transfer of Sponsorship)
Driv ing License: Av ailable with my own Car
Personal Skills:
 Communication Skills, Leadership Skills, Social Skills, Presentation Skills,
 Public Speaking, Controlling Crises, Attitude Dev elopment, Self-Appraisal, Self-Motiv ating.
 Improv ing Relationships, Self-Awareness, Persuading, Commitment, Flexibility .
 Manual dexterity , Presentable, Good Team Worker, Self-Learning Ability .
 Creativ e, Ability to Work under Pressure.
Personal Interests:
Photographing, Car Racing, Shooting Sport & Riding Horses.
"References are available upon request"

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Mariham Ahmed

  • 1. Mariham CV 1/5 Career Objective: Seeking a long-lasting job in a professional and dynamic international organization Where I can have a chance to apply my skills and acquire knowledge along with the right tools To increase the present value of my organization and consequently myself So that will be just a start to be continued... Summary of Multi – Skills:  Project Administration / Planning  Business Operations.  Public Relations  Training, Material Development & Presentation.  Personal & Corporate Banking  Sales & Marketing.  People Skills: Leadership, Motivation & Team Work.  Job Families / Human Capital. MARIHAM AHMED Mobile: +971.50.9222398 +971.55.8866922 Email: mariham_ahmed@hotmail.com Address: Jumeirah 1,Dubai,UAE.
  • 2. Mariham CV 2/5 Career History: Oct. 2014 – Present International Gulf Organization For Human Rights Public Relations & Social Media Manager Job Description:  Manage specialevents such as Conferences,Public / Private Events, Training Programs or other activities.  Identify main groups and audiences and determinethe best way tocommunicate publicity information tothem.  Assign,supervise and review the activities of publicrelations staff.  Establish and maintain effective working relationships with local and municipal government officials and media representatives.  Communicating with people outside theorganization,representing the organization tothe public,government,and other external sources. This information can be exchanged in person,in writing,or by telephone or e-mail.  Analyze information and evaluating results tochoose thebest solution and solve problems.  Prov ide information & updates tosupervisors,co-workers,and subordinates by telephone,in written form,e-mail, or in person.  Prov ide guidance and direction tosubordinates, including setting performancestandards and monitoring performance.  Schedule events,programs,and activities, as wellas the work of others.  Encourage and build a mutual trust,respect, andcooperation among teammembers.  Monitor and reviews information from materials, events,or the environment, todetect or assess problems.  Translate or explain what information means and how it can be used.  Identify the educationalneeds of others,developing formaleducational or training programs or classes,and teaching or instructing others.  Perform day-to-day administrativetasks such as maintaining information files and processing paperwork.  Monitor, analyze andcommunicatePRresults on a quarterly basis  Maintain organization archives.  Observ eand report on social,economic and politicaltrends that might affect employers.  Coordinating & monitoring on all our Publications (i.e. Insight Magazine,Policy Reports,Articles,Daily Statements… etc)  Dev elop media relations strategy,seeking high-levelplacements in print,broadcast andonline media.  Write interesting and effectivepress releases, prepare information for media kits, dev elop,and maintain company internet or intranet web pages.  Direct social media team toengageaudiences across traditionaland new media  Monitoring on all social media activities (i.e.tweeting,sharing,engaging, liking,increasing socialreach,doing the heavy lifting, etc)  Determine objectives,establish what needs tobe accomplishedand define how it willbe done.  Ensure all accounts are updated on a daily basis and that messaging is timely and relevant .  Prov ides feedbacktohigher ups (be in constant contact with the Marketing,Sales and management departments to communicate on publicfeedback,complaints and conversations surrounding the organization that are taking place in the publicsphere .  Educate staff on theimportance of social media, as well as the implementation of new technologies and campaigns and promote socialmedia activities internally.
  • 3. Mariham CV 3/5 Jan. 2014 – Oct. 2014 Grandeur Design & Trade Office Manager / PR Manager Job Description:  Organize and supervise all of the administrative activities that facilitate the smooth running of the Company.  Handling all Workdirectly from CEO & The Managing Director throughout the day and be on reasonable callafter Hours when necessary.  Responsible for ensuring that the Company runs efficiently.  Handling all HRManagement & Recruitment Duties / / PR Duties.  Carrying out staff appraisals,managing performance and disciplining staff.  Implementing and promoting equality and diversity policy  Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.  Maintains office staff by recruiting,selecting, orienting,and training employees.  Manage publicrelations department.  Dev elop PRstrategies,campaigns,and initiatives toimprove public perception of company.  Improve management andemployee relations.  Manage our organization's reputation with the public in generaland clients.  Compile comprehensive information about thecompany for the media.  Dev elop and launch Internet or intranet web pages.  Handling the meetings with our VIPClients for closing deals/requirements/inquires…etc. Nov. 2012 – Dec. 2013 KRU Capital Partners – DIFC Administration Manager Job Description:  Plans, directs and manages under direction of The CEO & The Three Board Directors.  Handling different projects.Plan,finalize as wellas manage the projects as per the requirements.  Ensure quality and alsoadhere tothe timelines and guidelines set for the project.  Coordinate with my teammembers toaccomplish the projects assigned to.  Ensure that the project is done as per the set guidelines,ensure quality work,initiate the work and workuntilit is completed.  Discuss the progress of the projects with the senior officials.  Handling all Workdirectly from CEO & The Board Members throughout the day andbe on reasonable callafter Hours when necessary.  Attends meetings or conferences toobtain or disseminate information regarding assigned workunit issues and programs.  Assist in HRManagement & Recruitment Duties / Finance & Accounting Duties / PRDuties.  Prov ides supplies by identifying needs for reception, switchboard,mailroom,and kitchen; establishing policies, procedures,and workschedules.  Prov ides communication systems by identifying needs; evaluating options; maintaining equipment; approving inv oices.  Filter emails, highlight urgent correspondenceand print attachments.  Coordinatetravel and accommodation requirements in connection with others and ensure arrangements in place for the CEO & the Board Directors.  Undertake any other duties as requested by theCEO & the Board Members.
  • 4. Mariham CV 4/5 Jul. 2011 – Oct. 2012 Islamic Arab Insurance Bancassurance Trainer Job Description:  Assist our Bancassurance Managers & our team in handling key distribution partners effectiv ely Like DIB, NIB, Rak Bank, FGB.  Training & preparing presentations in a regular basis with relationship managers or agents of the banks on SALAMA’s products & continuously support them on sales acquisition & application processing.  Achiev e agreed budget across multiple bank partners through their respectiv e distribution channels.  Continuously enhance mindshare for the product among banks’ v arious sales channels.  Using the Selling & Marketing techniques for our insurance products toenhance theagents tofocus on our products & not on the competitors  Maintain strong focus on competitor activ ity .  Support bank collaborates (Unit Head, Relationship Managers and ROs) on product & client Meetings.  Comply with SALAMA’s risk & compliance policies. Nov. 2010 – May 2011 Mercedes Benz After Sales Department Office Manager Job Description:  Supervising and monitoring allthe customer service officers and the service advisors then reporting tomy after sales manager.  Dealing with all serv ices related to our customers after sales starting from PDI "Pre-Deliv ery Inspection”  Receiv ing all enquires and complains from thecustomers & Handling all issues related to outgoing or incoming spare parts.  Daily follow-up for all incoming cars and specify with whom each car will be checked up.  Following up with allother departments as spare parts department,sales department, managerial and financial department.  Handling all incoming andoutgoing e-mails related to spare parts issues, new serv ice information, customers complains, Training programs that will be taken by our engineers. Dec. 2008 – Nov. 2010 Arab Banking Corporation Customer Service Officer Job Description:  Meet new customers and serv e as a major inv olv ed customer contact point for general customer requests.  Handling all clients’ instructions in order to direct them to the right channel.  Open all ty pes of accounts (current, sav ings, time deposit and sav ing certificates).  Maintain documents of customer accounts (signature’s cards, NIC, PPT, MIN, KYC, risk assessment report, commercial register and power of attorney s).  Archiv e and index customer files.  Handling all customer inquiries (customer's position,account statement,interest rates, transaction adv ises, T/Ds, C/Ds)  Feed the sy stem with all information obtained from customers.  Attracting new customers through selling bank's retail and liability products. (Cross Selling)  Receiv ing complaints from customers & register them & deliv er it to the concern person  Responsible for client's safe boxes key s to ensure security  Receiv e orders for cheque-books, issue cheque-books and maintain related registers.  Apply conditions to customer accounts (interest rates, commissions, ov erdraft limit, v alidity ).  Prov ide feedback tothe higher lev el of management about new products of other banks in the market to take necessary actions in accordance.
  • 5. Mariham CV 5/5 Courses: "Management by Objectives" Workshop, Held at Mercedes Benz – NAT CO on March 1st, 2011 Course Description:  The different between Company & Personal Objectiv e?  How to make a Smart Objectiv e?  How to make it: Specific, Measurable, Achiev able, Realistic, and Timed.  Interrelationship between Employ er & his Employ ee.  Performance rating for each employ ee. "Customer Relation Management" Held at FIG on December 15 th, 2009 Course Description:  Ty pes of customers & Way s of handling them.  Communication Skills.  Different ty pes of relations.  Way s of solv ing different ty pes of problems. "Human Rights Leaders" Held at IAIGO on October 12th, 2014 Course Description:  International Legislation for Human Rights  International and Legal Authorities  Human Rights National Institutions  Non-Gov ernmental Organizations  Justice and Peace Value  The Importance of National Identity Education:  Bachelor Degree of Commerce & Business Administration 2008  Helwan Univ ersity , Cairo, Egy pt.  Major: Economics (English Department) Computer Skills:  Excellent command of Microsoft Office -Good Internet research skills. Languages:  Arabic: Mother Tongue  English: Fluent  French: Beginner Personal Details: Date of Birth: January 1 4th '1 987 Nationality : Egy ptian Marital status: Single Residency : UAE, Dubai, Jumeirah 1 . Visa Ty pe: Employ ment Visa (With NOC) (Free Transfer of Sponsorship) Driv ing License: Av ailable with my own Car Personal Skills:  Communication Skills, Leadership Skills, Social Skills, Presentation Skills,  Public Speaking, Controlling Crises, Attitude Dev elopment, Self-Appraisal, Self-Motiv ating.  Improv ing Relationships, Self-Awareness, Persuading, Commitment, Flexibility .  Manual dexterity , Presentable, Good Team Worker, Self-Learning Ability .  Creativ e, Ability to Work under Pressure. Personal Interests: Photographing, Car Racing, Shooting Sport & Riding Horses. "References are available upon request"